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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,571 Topics
  • 6,062 Replies
1571 Topics
J
Civilian
James willsCivilian
asked in Your Phone & SIM.
esim from broken phone

My old phone is broken and won't boot. How do i disconnect the esim and get on to my new phone?

1
V
Newbie
55 minutes ago
C
Civilian
Conlon77Civilian
asked in Your Phone & SIM.
does the Unihertz Atom work with iD

I'm interested in buying the Unihertz Atom phone but not sure if it would be compatible with my iD SIM. Any advice appreciated. Thanks.

1
Decembersangel72
Sidekick
2 hours ago
M
Civilian
Mark0405Civilian
asked in Your Phone & SIM.
What is going on with my port?

My port was meant to take place on 10 Sep, it didn’t happen. It was then meant to be done today, 17 Sep. Still nothing. Livechat tell me just to wait and I will get a text when it’s done. But I don’t have a sim or eSIM for the old ID n7mber I am trying to drop as they failed to activate. Please help.

2
W
Civilian
4 hours ago
O
Civilian
OliviamorrisCivilian
asked in Your Phone & SIM.
Phone number switch still not happened

I have been in contact with customer service for the last three evenings trying to get my phone number switched. So the switch was meant to be Tuesday and nothing. I contacted support via the online chat on Wednesday and they said they were putting a service request in for the change. Then Thursday I again contact the customer service chat and I am now told I should expect a response from technical support in 24 to 48 hours from the original ticket on Wednesday. It’s now Friday and I have no update and still without my original number. 

0
O
Civilian
4 hours ago
O
Newbie
Owain784Newbie
asked in Your Phone & SIM.
unable to log into account as phone number not recognised

Got a new phone and sim but can't log into account as phone number is not recognised. Been on chat and then got a replacement sim but can't activate that without being able to log into account.  Looking at sim details on phone it shows as no number. I have emergency calls only. Thankfully I still have my previous phone still connected to EE but want to close that account. 

0
O
Newbie
6 hours ago
J
Newbie
JwardNewbie
asked in Your Phone & SIM.
pixel 9 pro uk delays?

Hi I have pre-ordered the hazel pixel 9 pro 256gb and checked with live chat when estimated delivery is  end of October.Has anyone else been told this? Other network providers are saying mid September and when I placed the order ID mobiles website it stated that too, don't want to wait that long as it seems other people are getting them sooner. Any help me much appreciated 👍 

40
J
Newbie
6 hours ago
Emily Fyson
Civilian
Emily FysonCivilian
asked in Your Phone & SIM.
Cant transfer my mobile number

I am trying to switch from EE to ID mobile and keep my number. I entered the PAC code, transaction number and ID mobile number that was provided when I signed up to the contract, but it says there is a problem with the details I entered. Please can you help?

3
EllaHP
Newbie
7 hours ago
A
Newbie
atcrossNewbie
asked in Your Phone & SIM.
Adult Content Filtering still active even though deactivated in iD app/dashboard

Trying to access certain websites, including innocuous ones like archive.org, is blocked for me despite →Using Chrome to access such sites sends me to https://www.three.co.uk/support/internet-and-apps/accessing-and-blocking-adult-content. So, how does one get around this? Edit: 1) I should note, this is as of this afternoon; I’ve been with iD for three years and this is the first time I’ve had this problem. 2) This is while using 4G, not any other kind of networking like a home Wi-Fi network or whatnot.

9
L
Newbie
9 hours ago
T
Civilian
TaontourCivilian
asked in Your Phone & SIM.
iphone showing wrong mobile number!

I recently passed on my pac code and expected my phone to have my new number. I also installed an esim. But for outgoing texts it is the device number, not my mobile number that I transferred. I can receive calls to my mobile but cant send texts or if they do send, they show as the device number only. I’ve tried many things from other sites and nothing is working. Help!

0
T
Civilian
10 hours ago
K
Civilian
klatieCivilian
asked in Your Phone & SIM.
Spam Call?

Hi, I’ve just had a phone call from a number claiming to be ID mobile about a sim contract I tried to take out yesterday - is this legit? 0113 484 1467 Thanks

0
K
Civilian
10 hours ago
S
Civilian
SamsouthallCivilian
asked in Your Phone & SIM.
cant make calls

Hi I recently got a new sim from iD. I can make and receive text messages and can use data but I can’t make or receive any phone calls. Any ideas?

0
S
Civilian
11 hours ago
J
Civilian
Jane75Civilian
posted in Your Phone & SIM.
jane

Trying to keep my old number put pac code and it’s keeps saying there’s an issue with information provided 

1
Tyler
iD Mobile Employee
11 hours ago
P
Civilian
pychereauCivilian
asked in Your Phone & SIM.
Problem receiving OTP SMS from overseas bank

Hi,I am not receiving anymore OTP text messages sent by my overseas bank.  This was working perfectly on 14th August 2024, but stopped thereafter.  My bank reconfirmed the number was correct in their system and validated with their technical support that the SMS was correctly being sent on their side. I have tried multiple troubleshooting from this community and other websites, including iPhone restart as well as factory reset, Network settings reset, forcing manual network selection, checked blocked numbers, SIM card on another iPhone,…  And nothing works!  I can still receive other SMS but not the OTP from the overseas bank. I saw in another feed that the customer had to change to a different network but I would rather not, as I am otherwise extremely happy with ID Mobile.Can anybody help?  

1
Tyler
iD Mobile Employee
12 hours ago
M
Newbie
Mooresythe6thNewbie
asked in Your Phone & SIM.
lte sim for google pixel watch 3

Hi there Does anyone know if ID mobile allows you to use an additional SIM on the same number for a watch like the Google pixel 3 LTE?I presume if so there is an additional monthly cost to do so? ThanksChris 

3
Tyler
iD Mobile Employee
12 hours ago
Alex Evenett
Civilian
Alex EvenettCivilian
asked in Your Phone & SIM.
phone not on trade in

Hi  I've just upgraded to an iPhone and I can't trade my phone in on the online system as it's not showing up with typing the model or IMEI number. It's an oppo find x5 pro that's I'd like to trade  Alex 

0
Alex Evenett
Civilian
12 hours ago
Nico Kearns
Civilian
Nico KearnsCivilian
asked in Your Phone & SIM.
Apple Celluar Watch

I have an Apple Ultra Celluar Watch. Now iD Mobile has eSIMs when will we be able to add an eSIM to a celluar watch?I appreciate iD Mobile do not sell celluar watches but those of us that already have one might want to use the additional functionality. 

6
Rednax Hguh
Civilian
12 hours ago
Stacey Rus
Civilian
Stacey RusCivilian
posted in Your Phone & SIM.
mr gurjeet singh

I need my transaction number please to swap my original number 

0
Stacey Rus
Civilian
14 hours ago
Tracie McGowan
Civilian
Tracie McGowanCivilian
asked in Your Phone & SIM.
caller cant hear me

I am hew to ID mobile. Have an S24 that is causing me problems. No1 can hear me when I call them or they call me. Calls cut out too. I have tried the on-line chatbot thing but after waiting 40 minutes the message cam back with .....you have 428 minutes to wait. Customer Service seems non existent. Can anyone here offer any ideas?

5
Matthew T
iD Mobile Employee
16 hours ago
A
Civilian
AmccandlishCivilian
asked in Your Phone & SIM.
upgrade to esim but no handset yet

I upgraded my phone and requested an esim. My contract has updated and I have my eSIM ready to activate but I have not received my new handset. I therefore can’t use my current phone when not connected to WiFi. Am I able to activate my eSIM to my current phone and then switch it to the new handset when it arrives?

0
A
Civilian
17 hours ago
C
Civilian
cauda_equina88Civilian
asked in Your Phone & SIM.
Cannot port my number form Vodafone iphone 14pro to iphone 15pro

Bought my ID mobile on Sat, received on Weds. When bought i gave pac code to E2Save so i assumed it would have been sorted.Have since tried to do it myself giving the PAC code and transaction number etc on the website: https://switching.idmobile.co.uk/customerPortIn but it says “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.” I ordered the phone and requested this to be done 6 days ago - I have no idea what i should do now as i have no number but the new one and the signal on my vodafone has been disconnected

0
C
Civilian
1 day ago
L
Civilian
LinzWin73Civilian
asked in Your Phone & SIM.
esim has no number

Hi my OH has just bought an esim and when he’s downloaded via the qr code there is no phone number with it. In settings the number is blank and can’t make calls. How does he retrieve the number please? It’s not on any of the emails he received. Thanks for any help/advice. . 

0
L
Civilian
1 day ago
C
Civilian
CrispywalesCivilian
asked in Your Phone & SIM.
no service since sim activation message with upgrade

I have preordered an i phone 16 as an upgrade on my existing id account, today  I received a message saying that my SIM activation was in progress, after this I lost all service on my existing phone? 

0
C
Civilian
1 day ago
F
Civilian
FrindaysfingersCivilian
asked in Your Phone & SIM.
I’ve locked my SIM card having lost my pin and need a puk code

Can someone help me out with this please, thanksAndy 

0
Flöwër Böy
Civilian
1 day ago
V
Civilian
vittorio.api91Civilian
asked in Your Phone & SIM.
Port my old number after activation

Hi all, I subscribed to IDmobile but in the rush I forgot to ask for portability. My new number is [REDACTED]. I have the PAC of the previous operator, do I write it here? Thanks,Vittorio

1
I
Civilian
1 day ago
U
Civilian
UkmuppetCivilian
asked in Your Phone & SIM.
new contract wipes Sim

Like a few people on here, I’ve just upgrade from a sim only contract to a contract with a phone. As soon as I made the transition I received a message saying I’d used 100% of my data roaming. Tried the AI customer chat but it was no help also im showing im on unlimited data please help im very confused

0
U
Civilian
1 day ago
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