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Your Phone & SIM.

Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

1,624 Topics
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1624 Topics

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Tan NguyenNewbie

asked in Your Phone & SIM.

BunjitCivilian

asked in Your Phone & SIM.

Pixel 7 camera glass issue - Google say my phone was blight in Italy?!

(Typo on title should say Bought' . No option to correct it) Like hundred of other Google pixel owners I found my camera glass randomly shattered after 3 months of owning it. They said they would investigate it, but when trying to raise the case, said they could not as my phone was purchased in Italy. In a separate thread, I see another ID customer's warranty was rejected because ID Mobile is not an authorized dealer .I bought it at Carphone warehouse in the UK. Why is my manufacturets warranty not being honoured, ID mobile?

1 year ago

SamCar96Newbie

posted in Your Phone & SIM.

Number port to ID from Three

Hi,What is the longest people have waited to have their number transferred to iD from Three?I have been waiting near 2 weeks now and the complaints team are as useful as a chocolate fireguard. Can’t tell me anything, they can’t even get a response from their own head office! Unfortunately I'm stuck with iD now until my number transfers otherwise I will loose it completely. Comments welcome please.

1 year ago

SafaRookie

asked in Your Phone & SIM.

no internet conn

There is not internet connection about two days even contact customer service was not useful

1 year ago

SP61Newbie

asked in Your Phone & SIM.

old number not transferred

I received an sms message saying my request to port the number had been received and I would be informed of the switch in due course. This was 7 days ago and was given a date of 21/6/23 as porting completion. Old number not been transferred I have not heard anything from ID and old provider had discontinued my old number ad it states not recognised if dialled. Looking on chats it is a reoccurring issue but not much help in resolving issue. Any advice on getting old number back?

1 year ago

David WattsNewbie

posted in Your Phone & SIM.

cant register

I am unable to register on the app, have been trying for two days now i know all details are correct.Frustrated and fed up on the verge of canceling . Also ordered two SIM cards only one arrived..please sort it, Very close to being an EX CUSTOMER.

1 year ago

Richard DignanNewbie

asked in Your Phone & SIM.

Pixel 7 Shattered Camera Glass

Hi, the glass covering the camera on my pixel 7 has shattered. Been in a case since purchase, only 1.5 months old and not been dropped. Apparently Google are aware of the issue but are saying it's not covered under warranty. Anyone else experienced this or have any possible solutions? Don't see why I should need paying to fix a known issue on a brand new phone!

1 year ago

SafaRookie

asked in Your Phone & SIM.

no interent connection

It’s been two days without internet

1 year ago

RubymariaCivilian

asked in Your Phone & SIM.

final bill amount incorrect

my monthly bill costs £36.65 and im on a 24 month contracti started in august 2021 and am coming up to my final bills which should be july and august before my contract ends.when i asked for my pac code my leaving bill was 3 months worth of £36.65 when it should only be 2 months.why is this? i have a cap of £0 so no add ons taken, and i wont use my pac code withing its expiry as i have decided to wait for my remaining bills and get a pac code in august. Just dont see why its billing me 3 months when this is incorrect.

1 year ago

GelukHero

asked in Your Phone & SIM.

ID mobile working fine, but phone on "3" no signal

Strange situation in that my “3” phone has no signal, and on their network coverage page, “3”confirm a problem in my area.How come my id mobile broadband is fine and it comes from same mast I can see across the fields?

1 year ago

Kerry EvendenNewbie

asked in Your Phone & SIM.

Text failing to send.

Every time I get a text from a company asking me to respond my messages fail to send. I’m OK with personal texts but not with business type texts. I’ve checked my setting and not sure what to do here. It’s very frustrating.

1 year ago

SpannermanNewbie

asked in Your Phone & SIM.

Broken charger port

Hi the charger port on my phone I got in December last year has snapped inside it and not charge now the phone is only 6 mouth old how do I go about getting it sorted under 12 month warranty thanks any1 that helps

1 year ago

IkrapecCivilian

asked in Your Phone & SIM.

I did not receive new SIM card on plan upgrade

Hi,I upgraded my plan 2 days ago. I received a new phone but no new SIM card.Last night I received a text saying “Your new SIM card is now in the process of being activated...”.My old SIM card stopped working from that moment.Do I need a new SIM card or is it possible to re-activate the old one?BR

1 year ago

AJENewbie

asked in Your Phone & SIM.

No SIM, No Service..pls help!

I switched from EE to iDMobile last week. Inserted the new SIM but get ‘No SIM, No Service’ every time. Tried the SIM in another phone and I get ‘No Sim’. Tried every workaround that I can find, but no success.I went down to my local Currys for a new SIM but they couldn’t even log into their systems to give me one. Wasted journey.I can’t use the iDMobile live chat function as it just goes to the Bot (why?).So I am without a phone, other than wifi. Please help urgently..

1 year ago

Alka PatelCivilian

asked in Your Phone & SIM.

Reporting a stolen phone

My phone was stolen 6 weeks ago. I have barred the sim and got a replacement sim activated in my new phone. I spoke to the police about blacklisting my old phone and I was told that my tariff provider has to do this. As there is no ID mobile number to call to0 get help, I have struggled to work out how to do this immediately. Could you please help in blacklisting the physical phone (not the sim as it is now transferred to my new sim)? Although with the length of time my phone has been probably sold sadly :( TIA

1 year ago

AJENewbie

asked in Your Phone & SIM.

Live Chat not working..so how do we contact you?

Can’t contact you through Live Chat, phone, email. I don’t use FB or Twitter. The people in my local Currys can’t even log in to their systems to give me a new SIM card. Please can you get in touch and try to activate my SIM. I’m switching from EE but I’ll switch back if I can’t get my SIM working very quickly..Thank you

1 year ago

Emmie Louise BoggNewbie

asked in Your Phone & SIM.

upgraded and phone turns self off n takes few hrs to come back on.

Since I've had my upgrade few months now. Basically the fone has turned it self off 3-4 times and can take 1hr -3+hrs for it to turn back on. Its getting very frustrating for me now. What can I do???

1 year ago

Stephen PatrickNewbie

asked in Your Phone & SIM.

phone not delivered ordered 13/6/23

I went online and ordered a phone on contract this has been processed and an order number issued my bank details were taken to set up direct debit this was supposed to have been despatched next day , it’s now nearly a week and I can’t talk to anyone with this issue if the order is not being honoured then I should be informed I am in the process of ordering a sim from a reputable company as I feel cheated

1 year ago

Sir PhilNewbie

posted in Your Phone & SIM.

found a solution to my data roaming not working in france that even id website help doesnt mention-

Hi there, have been staying in France for years, although not all year round, with an id SIM bought in the UK with UK Number- roaming worked fine for years, in France, but after returning to UK last Aug, and only just returned to France this week, 13th June 2023, my data roaming had stopped working. I had forgotten that I wiped/restored my ipad within the last 6 months, and although my data with id in the UK was fine, and although both my account settings and my ipad had “Roaming” toggled ON, I couldn’t get it to work, even after hard reset, twice. i contacted id on live chat, and no matter what they tried we couldn’t get it to work at all, and they gave up, saying they'd report it to their technical team and they MIGHT get back to me! BUT…… The VERY simple answer to this common problem, is that most phones or tablets with a UK id SIM automatically sets the APN as “ three.co.uk “, since id piggybacks on three’s network, BUT…… when you're going to one of their roaming destinations, y

1 year ago

asterinCivilian

asked in Your Phone & SIM.

Need a PUK code please

I need a PUK but every time I go to the live chat the bot says it will connect me to an agent then I get message saying try later, I've tired 20 - 30 times now

1 year ago

JChristeyNewbie

asked in Your Phone & SIM.

unable to call 03 numbers

I am unable to call numbers it seems that start with 03 . It says my phone is capped and I need to add more money to make the call but I have unlimited calls. Help please

1 year ago

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