Roaming & International
Everything you need to know about international calls and roaming, and all associated charges.
- 493 Topics
- 1,614 Replies
If you want to use your iD phone abroad, you’ll need to make sure that roaming’s enabled on your account. Here’s how to do this: • Log in to the app or My Account. • Select ‘Services’. • Toggle ‘Roaming’ on. [h3][b]How to use Inclusive Roaming[/b][/h3] All iD Mobile plans come with Inclusive Roaming. It lets you roam like at home in 50 destinations throughout the EU, EEA and beyond. The minutes, texts and data you use simply come out of your remaining monthly allowances*. To use Inclusive Roaming you simply need to: 1. Enable roaming (see above). 2. Visit any of our 50 Inclusive Roaming destinations (see below). 3. Use your phone. Minutes, texts and data will come out of your remaining monthly allowances*. Inclusive Roaming covers these 50 destinations: Austria, Azerbaijan, Azores, Belarus, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hu
Unable to get data when abroad unless in a WiFi zone the option for setting the iPhone 7 Plus is to set the APN on the phone but this option is not available on the phone,Apple support state that it is only available if the carrier allows it but ID say the phone is set to receive data when abroad and I cannot get them to accept that it is a problem that only they can resolve, am interested to hear if anybody else has a similar problem and has been able to resolve it
My wife is currently in Russia due to a family emergency (we’re both iD customers in the UK), and she’s using a SIM card from a Russian network called MTS (“MTC” in Russian) as the second SIM in her Huawei phone. We keep in touch by text and email: however, I’m not receiving texts that she sends to me but she receives the ones that I send to her (but MTS are still charging her for replies) and I was wondering if there’s a known issue between Russian networks and iD Mobile? (I know there are sanctions against Russia from the international community, but this shouldn’t be affecting communications networks as we can email each other fine.)
Why its important: I am unable to receive text messages whilst abroad, especially important confirmation text messages ie from my bank so that I can access my account, or when setting up new apps. Handset/Device: Lenovo K520 Issue Specific: I don’t receive the confirmation codes via text message and am unable to access my apps. Roaming, International and Premium are all switched on and I have unlimited texts on my plan. When?/Where?: I have received texts whilst in the UK, but since using my sim card here in Singapore, I cannot receive any messages. I also cannot send any messages. How can I receive text messages whilst abroad in SIngapore?
Hi, this seems to be the same issue as a lady called Freda had but I haven’t found a solution. Details: iphone 7plus on iOS 11.4.1 Roaming on Showing Orange F 3G Calls OK Getting “you are not subscribed to a mobile data service” Have tried all the usual advice like resetting network etc 30 mins call to 7777 repeatedly telling me to go to mobile data account but this option does not exist Therefore cannot manually set APN No option to remove Profiles either Was told to go to Apple but this is a carrier issue If I had any hair left I’d be tearing it out. Please help ASAP!!
While on holiday in Madeira recently I could not access the internet on my mobile phone except through Wifi. Roaming and International are switched on in my account and on my phone Aeroplane mode was switched off and data roaming was switched on. How can I access internet when abroad in future. Thanks [b][EDIT: Topic Title changed to provide more information][/b]
My id mobile sim is fitted into a car and used for data connections. Since crossing the channel i am not able to connect up and use any functionality. My car settings are all set for roaming, and so it appears is my id mobile sim. But end results is that the car doesn't connect to the network. The car knows that Orange F (French network) is about and is supposedly trying to connect, but it never does.
I've just landed to sicily and wherever I go I can clearly see that I've got signal with internet and roaming activated as well but whenever I try to load web pages or my mail or anything else, it starts loading (or it seems it does) and nothing happens. I'm currently using the internet through an hotspot.
My partner could connect without any issue in Germany with an older phone, but my phone would not connect at all following the same settings. I tried everything I found on this website and nothing worked. Could anybody advice if there is anything in particular going on with a Motorola G7 Power? I understand the OS is quite new and I'm wondering if there's anything different that needs to be done for this phone. Thanks.
I want to know if I’ll be charged extra to text a UK mobile number who’s currently on holiday in Spain. He has data roaming and I do too. But as I am at home in the UK with unlimited texts, can I still text the UK number that’s on holiday in Spain without getting charged extra? BASICALLY, can I text a UK number that’s abroad without getting charged more on top of my bill?
Can I put a new IDmobile SIM card in my phone and activate it by porting over to IDmobile and buying a monthly deal when I'm in Spain? Or does the sim need to be activated in England? I’m switching over to IDmobile but am on a long holiday so my UK flatmate will send the sim out to me in Spain. Should she activate it in her phone first in England?
Hello, we recently visited Hungary, and met up with one of my cousins. I could phone him, no problem on his local phone +36nnnnnnn, but could not text him on the same number. My wife's phone (EE) was fine, as was my work phone (Vodaphone). I have Roaming set On, and International set On. I have spoken to support but they could not suggest anything. Any ideas or suggestions. Thanks very much in advance Andrew
Hello, I’m seeking help to enable my iPhone 7 (iOS 14.2 - the latest one) to roam in South Korea. Last time I visited Korea, it automatically began to roam as soon as I arrived. But this time, it is not working at all. I’ve read all the previous questions and answers and followed whatever I could. Yet, none of them helped. What I did but not worked are: Enabled Roaming on Mobile Data. Delete existing profiles on Settings->General->ProfilesReset all the settings on my iPhone. Can anyone help me to connect to my phone again? I need to receive few verification codes to my UK phone while I am here, and its roaming failures is causing pain. Please somebody help me from this issue! Many thanks in advance!
Hello I have arrived in Liechtenstein which is listed as a 'roam from home' destination on ID website. I made sure may data was turned off before entering Lichtenstein. Once I turned it back on I quickly received a text saying I had used 80% of my out of plan charges.I have spoken to live chat who said Lichtenstein is not part of the 50 countries where you can roam like you're at home and therefore I have been charged. This does not make sense to me. I still had data ect on my plan so know I have not gone over my limit. Can anyone help as it's cost me £24 that I was not expecting Thanks
Hi I am currently in Reunion where data should be included as part of my package. Whenever I try to use the internet I get a message saying the mobile network could not be activated. I have seen other posts where people are told to change their API settings, but I cannot access these on my iPhone 6s!? Can anyone help? [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/8df52936-d6dd-4554-842c-611a4899acd1.png[/img]
Hello there. I have a new iPhone SE with SIM-only on iD Mobile. Roaming in Spain (Movistar), 3G data works ok but no 4G. Roaming and 4G voice/data enabled on phone. Another iPhone (non-iD Mobile) sat next to me also connected to Movistar gets good 4G coverage. Any ideas? Pretty sure 4G was working at home in the U.K. before this trip. Rory
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