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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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Ian HollisterNewbie

asked in Ask a question.

Porting Issue

Hi there I've left Vodafone to join ID, I've received the text from ID to say port has been completed last Friday 14th July but since then I've not been. Able to receive calls or texts If someone rings sounds 2 beeping nosies and a says invalid number so but I can ring and text out all of which shows my ported number so its just the receive call and text I'm having issues with any advise before I can cancel my contract has I'm still in cooling of period

6 months ago

jm3463Newbie

asked in Coverage & Network.

Not able to send messages/receive some after joining ID and switching old number over

2 days ago I received a new phone, and sim. I sent the PAC code to ID, and the switched occured today for which I received confirmation through text. Following this, I have encountered a number of problems.On sending any texts (not imessage), I get an undelivered notification on every message, but the person I send it to advises they have received said message between 3 to 6 times (I only send it once, and it tells me undelivered).I am also not receiving verification messages. I tried to login to whatsapp, and on the verification call and text part, it does not arrive. Likewise, I can’t add my switched number to my iphone as I never receive the verification code. Therefore can’t receive texts or calls via my number (excluding icloud email).I’m going to give it a few days to try and resolve this issue, however the lack of customer service and these issues mean I think I will be returning the phone within the 14 day cooling off period.If anyone could offer any insight or assistance I’d b

6 months ago

CatoneilNewbie

asked in Bills, Payments & Charges.

Outstanding balances when bill paid

Hi. My direct debit comes out successfully and last months was no different. However on my account it was telling me I have an outstanding balance??? Why would this be?? And it’s not related to the current month I am in. thanks

7 months ago

M CHESSONNewbie

asked in Delivery & Returns.

sim card not received

hi have placed an order for a sim only card .i have not recived anything to say my card will posted or anything in my email.i have printed out the contractplaced the order on the 18th of may its now the 24th

7 months ago

Jsni99Civilian

asked in Ask a question.

Refer a friend scheme

Hi there having issues with Currys gift card offer to my knowledge followed all the instructions for myself and a friend signed up November and not had anything any help much appreciated

7 months ago

DjackamanRookie

asked in Your iD Mobile Account & App.

Cannot access acount / cannot register / cannot reset password - details not recognised

Hi, I have tried many times to register / log in but it is not recognising my details so I cannot access my account or reset password - I have been through a entire chat and they couldn’t resolve it and were going to escalate but I have heard nothing back.

7 months ago

kendal2Civilian

asked in Thinking of leaving?

WolfyCivilian

asked in Ask a question.

SmartWatch Compatible

Hi I was wondering is the ID Mobile network compatible for pairing a smartphones cellular data to the Galaxy 6 SmartWatch LTE? I currently have a Watch6 Classic LTE but I want to connect it to my smartphones data network for the cellular data for calling and messaging. My current provider doesn't support it. It comes up with it needing a QR/activation code when trying to connect the smartwatch which my current mobile provider doesn't provide. I don't think it will need a code though if the network provider is already compatible. Thanks

8 months ago

Graeme WoodyNewbie

asked in Plans & Upgrades.

I switched contracts to a cheaper tariff 2 months ago but still paying the old direct debit amount.

I switched contracts to a cheaper tariff 2 months ago but still paying the old direct debit amount.I would like any credit in my account refunded please and the direct debit changed to the correct amount.

8 months ago

adrianrNewbie

asked in Your Phone & SIM.

Vowifi on non verified phones (WiFi Calling)

This is a question for ID really. I have an Asus Zenfone 10, and previously the 9, and neither is on the list of handsets approved for Vowifi. They both use an almost native version of android. Can they be tested and authorised? Thanks.

9 months ago

John MetcalfeRookie

asked in Ask a question.

Never had order emails - did place order

I'm trying to retrieve my 9-digit order number for the Amazon reward. Thing is I've never had any emails saying this, only one about the reward (perversely) and the day after one about my direct debit and a welcome one. I've checked spam and EVERY email from the day of the order, which obviously went through as I'm on the 12m £8 20gb plan as required. Tried live chat but no button ever materialised. Not sure if I got SMS about it but they haven't been saved.

9 months ago

betamaxbanditCivilian

asked in Coverage & Network.

"We’re fixing an issue with our network in this area"

I switched to ID on the 4th of August from Sky Mobile. I’ve had constant issues getting any data to work, there’s either no internet or it’s ridiculously slow. Confirmed it is the SIM and not my phone by trying it in my friends phone with the same issue.I’ve been checking the three outage reports and it has said there’s an issue in my area for over nine days now. I don’t know if this is really to blame or if the signal just sucks for me in general. A live chat rep told me it was most likely the latter, I’m within the cooling off period so will cancel my contract in all likelihood unless there’s a good reason to be hopeful that there really is an ongoing issue being fixed with the masts? The report states it will post updates but never does, it just updates the timestamp on the message throughout the day. I saw another poster state he/she had that network issue message on their postcode for over nine months so 9 days might be the tip of the iceburg even though it would have been unheard

9 months ago

spluffNewbie

asked in Ask a question.

Refer a Friend Not Working

I have just wasted 1.5 hours trying to resolve issue with refer-a-friend using the online chat and i am going crazy. I referred my mum who signed up via link, she joined id and received an email to click a link to submit account number for refer-a-friendClicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number. Can someone please help

9 months ago

RB1959Newbie

asked in Your iD Mobile Account & App.

Port has not completed and can't register?

Hi, I’m new customer, or I’m supposed to be. Phone should have ported from PlusNet yesterday but hasn’t. I’ve got all of my information (Service pin, account, ID mobile no, Pin etc) but it doesn’t recognise my email address (even though they are using it to send me stuff through), either phone number or password to let me set up an account and when I try to register, the security code doesn’t come through to either my Plusnet or ID sim. i have a signal through ID. Tried help chat but permanently unavailable.How am I supposed to resolve any of this. How hard do they want to make it to be new customer??Any humans who can help tell me what I’m supposed to do next please

9 months ago

Theo JackmanNewbie

asked in Pay As You Go.

Locked out of account

Hello, I'm locked out of my account and unable to amend or cancel my monthly payments because my card information has changed. This is VERY significant because if I can't access my account, my credit score will start to rise. I have used all of your suggestions:I receive id mobile emails, so I know I'm using the right email.Accessed every possible username and password combinationMy last name, birthdate, and phone number are all entered correctly when I try to reset my password, yet the message "sorry something isn't quite right" still appears.I need assistance logging into my account, otherwise this will be a major issue. Is there a method for me to verify my identity? I would ideally like to cancel now. EDIT: I JUST SUCCESFULLY RESET MY PASSWORD AND IT’S STILL SAYING I HAVE THE WRONG PASSWORD!

9 months ago

DBell86Newbie

asked in Ask a question.

Google Pixel 7 Pro - 256gb coming back in stock?

I'm due an upgrade in a couple of weeks, and I like the look of the Pixel 7 Pro - but there's only the 128gb Internal Memory size on the website, are the larger size coming back in stock? Colour isn't important, but storage is a dealbreaker on this, especially as there's no SD card expansion

9 months ago

Claire DisneyNewbie

asked in Your Phone & SIM.

using sim for wifi hub not a handset

I have a pay as you go contract and want to use the sim in a caravan WiFi hub- how do we get this to work

9 months ago

micksc21Newbie

asked in Your Phone & SIM.

Can I use my iD SIM in a router?

Hi can i use my newly bought unlimited sim (mins txt data) in my mobile router for data only and not put it in a phone, if so how do i set it up,, thanks

9 months ago

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