Solved

Whilst roaming in Europe I unexpectedly hit my spending cap of £25. I've since made a payment to my account of £25 but the spending cap didn't reset and I'm stuck in Europe, unable to use my phone. Please advise. 

I've paid my phone bill last night but it still won't let me call or text anyone?!? 

My wife and daughter have recently moved from Three to ID Mobile. We requested both numbers be ported on Friday 5th April 2024. My daughters mobile has ported over with no issues. However, my wife's number hasn't ported across as yet. If we've requested this to be ported on a specific date is it normal for it to take longer and if so how much longer should we wait before requesting this issue is escalated

Why is my monthly recurring charge so high this month

Why am I been charged 2 months bill this month

Can i get the apple tv offer without the email? Or can i get a new email? 

I signed up to get a contract phone 5 days ago. I have had email saying the phone was out of stock and I havet heard anything from anyone about it. I have tried logging in but it asks for my id mobile number I dont have one. 

Hello; I used to be able to see my contract start and end date on the old web page, how do I do this on the new web page.

My monthly allowance was unlimited minutes and unlimited textsLooking on the app today, when it stays up, this has been reduced to 500 minutes and 5000 textsThis is a reduction which I was notified aboutDoes NOT appear on the new contractsWill I be getting a rate reduction for my reduced package?If ID Mobile are happy to just change peoples contracts without notice. I might take my business elsewhere...

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Hi there Ive been on emergency calls only for several hours now, is anyone else having the same issue? I know the app is having issues, but I dont see how that would affect the network. Can anybody help me know whats going on pls? Thanks 

Just registered and created a new 64 character password. Tried to log into the Android app but it seems to truncate my password to 32 characters and says username/password invalid.Is there a 32 character password limit and I need to change my password? If so, there needs to be better on screen info when registering and it needs to be the same across the platform.

Why isn’t this working still!!? 11days and still back back up and running what a joke! and you also send me an incorrect bill which I could easily check on the app or online but guess what!!! I can’t and no I won’t speak to some muppet reading from a script!! get this sorted or send me a pac code

Hello all, I wonder if you can set up a plan in a Samsung watch 5? I used to be with o2 previously. Thanks all.

Hello! I can’t seem to get hold of you for help. My SIM card won’t work and won’t recognise a Network. I’ve reset the network settings on my phone, turned off and on etc but still no joy. Just come back from abroad and took SIM out for a week and it won’t recognise it now I’ve put it back in my phone. Can you help please? Thanks! 

I have recently joined ID Mobile and was sent a iphone and sim. I was able to port my old O2 telephone number  but my phone is showing a Sim Unavailable message. I have followed the the steps in the Troubleshoot tutoria and it has not helped.  

Every time I try to see my bill it just says ‘oops somethings gone wrong’ 

I have an iPhone 12 through a contract. The earpiece stopped working meaning I couldn’t receive calls unless on speakerphone or using headphones. I have had it checked in the Apple Store but said I needed to contact the provider to see if it could be fixed?

I paid my bill on March 22nd for unlimited calls and data, a week ago my sim stopped working, no internet or calls even text messages wouldn’t come through. When I use the phone number it says my balance is empty then says there’s a system error or something and hangs up. My online account also says my balance is full and untouched. I tried clicking on Live Chat but they say the system is down. I am completely dependent on my sim card I’ve been left in the wilderness all week with nobody available. I have had to pay for a second sim card and hot spot it just to come online and ask this. Please help. :/

Hi Please could someone from iD Mobile PM my Transaction Number. I never received a welcome email and it’s not in my spam either. Then I can sort out my PAC!  Many thanks, Max 

I bought a S24 in Currys but returned it 3 days later because of the bank holiday ( I will stay with iPhone ) now my final bill has arrived and it’s £44.99 equal to 1 months line rental , after speaking to customer care they said they would give me £7.99 to help why am I being charged a months rental when I didn’t use the internet and made 1 call ? Doesn’t make sense to me

Hi, my pay-monthly contract ends on April 17th, 2024. I requested a switch to a monthly SIM-only plan for £8 through the website. However, my account was switched immediately instead of waiting for my contract end date. Additionally, I was charged £52 today on my direct debit, even though I already paid for my April contract last month. Could you please resolve this billing issue urgently? I'd also like to report that your new app isn't working, preventing me from managing my account. Thank you.

Can’t get on website to activate sim

It has been 3 days since I provided my PAC number but my number still has not transferred over

I’ve switched to id and did my pac code the changeover day was 2nd April but i have two numbers and my original number only works on wifi i cant sent texts with my old number ?