Solved

I currently have a monthly rolling contract, I have had this for over a year, I switched to it when my original contract finished but my handset is now showing its age and i’d like to upgrade to a new phone and have a new 24 month contract.The phone I wish to upgrade to isn't listed as an upgrade option (because they are all a lower spec phones) I’d like to upgrade to an S24, as such I assume I will need a completely new contract instead of an upgrade, can I keep my current number in doing so, I assume I cant use a PUK code to keep my number if its a new contract with the same provider?

I’ve downloaded the latest app but when I try to view bills I get error message - see screenshot. Same thing on the website  

Can’t view bills at all.  Updated browser and still just get white screen.

Im trying to register for the new app, I was an existing user but it asked me to register again, however on the sms otp section i have requested the code for 10 times at least but no success.

Cant download/view invoices. Both on website and in app. Again same problem as month ago blank screen or time out. How many time we can have the same problem...

Hello my partner has gone abroad to an EU country. We both have UK phone numbers and can text fine in the UK.When I try to text while she is abroad all I keep getting is unable to send error message 0.She can text me which is strange but I can't text her.I have an unlimited plan with every option turned on in my account. My bill cap is also set at £20 so should be space if it was going to charge me. I have also tried two sms apps Google and Samsung. (Phone is s23plus)Can anyone advise why I can't text?

It would be very helpful with updates as to what's going on and why customers can't login to their accounts on app and website.  I've been unable to access my account for 3 days now which is unacceptable. Come on ID. We live in 2024 , surely it shouldn't take this long to update servers etc.

The app and website won't let me log in to topup for my pack so how am I able to get data for tomorrow? 

Hi, my current IDmobile sim contract ended Oct 2023. I have found a cheaper sim only only contract aslo with IDmobile and have ordered the sim. My question is once my new sim is installed will i be charged for 2 contracts. What do i need to do to ensure that im only on my new sim contract

I received an email noting that my contract ends on the 10th April. The email offered this as an option: £8/month rolling with 20GB data. However on the app the only options are as seen in the second image. £10/month at least. Any help? 

Hi I joined ID with friend’s recommendation. But both of us haven’t received email with gift cards. Could someone look at the matter and advise please? Thank you 

I'm just wondering If I was accepted 

Hi, I’m trying to buy an ID Mobile 30-day rolling sim only plan which I saw on Uswitch: 25gb/£7pm. When it took me to the checkout on the ID Mobile website it says that I will be paying £10 pm after 6 months. Is this a mistake or something as it did not mention this anywhere else?Would I be able to haggle to keep the price at £7 when it reaches 6 months?Thanks in advance  

I have changed my plan for more Data which it shows new plan but still no Data

Hello, I paid my monthly bill yesterday, but I still have no services and I need to be able to call/use Internet. Please helpthank you

Hi there looking for some advice! I have moved from ID sim only to ID contract, looking to keep my number and read that I needed to move to a different provider then port back. I have tried to move to 3, I've input the details inc PAC, it comes up with an error message stating technical issues.. any ideas?

I need to change my number due to safety concerns. Can I have some help please

I need to change my number as soo. As possible. How do I do this. Also will I get charged

ID is threatening to ruin peoples credit scores and complaining that it was cancelled but won't accept the card details, ID themselfs are the ones cancelling it and pretending to say that they have sorted it out through live chat. So now all features don't work like SMS, Calling and Data.

I joined id mobile a number of weeks ago and have not been able to send or receive sms since joining. I ported my number from EE.i can send and receive iMessages, but not sms, which makes me think it’s a network issue. Can anyone help!?  I can make and receive calls without any problem.

Isn’t that CPI increase should be only for the bundle and not for all the bill ? Because I shouldn’t pay an increase for the price of the phone. I want one of the customer team members to contact me as soon as possible.

Whilst in Holland on 19/02/24 to 22/02/24 I was charged for using  1.94mb at a cost of£18.64 even though I have all my data and Holland is also in EU. why have I been charged?

I’m using a phone SIM in a 5g router (Zyxel NR5103ev2) with a view to buying an unlimited data-only SIM. Trouble is, I can’t get any incoming connections to work; scanning the IP address I’m allocated by Three shows all ports closed regardless of what I do on the router. Is this standard with 3? or with ID Mobile? And does anyone have a solution?

So I'm new to ID. I'm on tour in Europe for 3 weeks and I used up my 30gb roaming allowance. So I bought a £30 Add On, but still couldn't get any internet. I increased my cap and it's working but I'm being charged now.I read that the add ons were useable when Roaming (Netherlands), but I'm not sure why I'm being charged for data on top of that. 

My wife is trying to join ID she has received a phone and sim card, her number has not been transferred when speaking with live chat they informed her she has no account.  She was also informed the number provided is not an ID mobile number any help would be appreciated