Solved

I was using ID mobile for 3 years with sim only, I have now taken out a new phone on contract but it isn’t updating on my ID App with my new monthly bill, although I have cancelled the previous monthly payments.I have tried to delete then re-install the app but still no update. 

I lost my phone while on holiday. I have been into Currys today to get a new SIM card, they told me I can transfer my old number onto it but I’m unsure how to do this or get my PAC code without my phone. TIA  

Good morning all.I had an account which I closed a couple of years ago and wondered how I might be able to get historic bills to support me with a legal matter.Thanks for any help you give. 

Hello.  I purchased the Samsung s24 ultra recently and it came with a clear case.   The problem is I want to take the case off for a new one and for the life of me I can't now get the case off.    I've tried trying to insert things to lever it out but risk scratching my new phone ! Any ideas how to get the clear case off ?

Hello I have recently changed my contract & have received the new SIM card. As I was already with ID mobile can I not continue using the old one? 

basically my old contract ended and i got a new one however i havent been able to login onto my social media or my email accounts due to 2fa being on the old number, ive tried many ways to work around it but this is my last resort even after trying to log into my old iD account it was coming up with an error. i have proof of billing details and everything most likely needed however i have lost the actual sim card but i will continue to try find it. please get back to me asap as my email accounts are the most important to me!

iD uses the Three network, so why is the performance so much poorer on Id?My wife is with Three and gets excellent coverage at home. I am with iD and often have no signal, in exactly the same location. It’s really annoying when waiting for a login passcode, to have to move away from the computer and wander around to get a signal.Can it be the phones? Mine is a Moto G7 plus, wife’s is a Moto G10. Both support the same frequency bands, neither is 5G.

The new app won't work for me. It's stuck in a loop saying oops something went wrong every time I log in 😔. 

I’ve recently moved to iD Mobile. The mobile coverage is awful in my home and nearby streets. Unfortunately, the cancellation period is now over, so I’m stuck with it. With plans to remove 3G, will 4G coverage improve in time?

My contract: £8/month. Unlimited data, unlimited texts, data 10GB (which often rolls over to give 20MB) with a £5 cap.Most months my total bill is £13 (£8/month plus £5 cap?). The bill states “Rest of World Roaming £4.17”Can anyone tell me why I get this? My data allowance is hardly touched, so I would have thought I have plenty of “room”. As regards going abroad, I do travel (via a ship) to Norway a fair bit - Norway is included in the data roaming section, therefore I would have thought “OK”.  Could it be I am being charged if I use the phone whilst in international waters, i.e. between the UK and Norway?Any pearls of wisdom gratefully rec’d. Thanks, Andy

Hello I referred a friend and she has received her £15 currys voucher but I haven't. It's been over 6 months now since she has been been a iD mobile customer. Why I haven't received my voucher? 

Unfortunately my claims wasn't accepted because date on invoice was late.  I paid upfront for phone and sim deal 26.02.24 129£ with delivery 01.03.24.Invoice date shows 29.01.24 was accepted. Now from 01.03.24 same phone and deal with upfront 70£ sounds more better. Should I have chance to claim airbuds and smart tag 2 ? 

Any indications that the Xiaomi 14 and 14 ultra will be coming into stock in April, I know ID have done Xiaomi flagships in the past. Due upgrade as of Monday and find present choices very underwhelming. As things stand probably going to be heading off to Vodafone for the OnePlus 12.  

I have just gone to look at my upgrade options, £44 a month as an upgrade, but if I look as a new customer the exact same phone and package is coming up at £40 a month, why is this? No existing customer deals??

Have lost phone (non ID) so need new ID sim to replace the one that was in it….Doesn’t seem to be a way to do this from my account, can you please advise?Thanks.

Hello!I am new to ID Mobile. I had my new sim which put in to my new Google Pixel 7. Then ported my number to ID from O2 via PAC code.Everything has ported fine apart from RCS (Google Chat) messaging. If this is turned on the message sends from my temp ID Mobile Number - So the recipient see that temp number and not the number ive ported over.Things I have tried to resolve the issue without success so far:Cleared Messages Cache Cleared Google Play Cache  Cleared Google Services Cache Turned messages off,  Turned phoned off, waited for 30 mins, turned both back on Used Google RCS De-register service and entered my phone number. I also contacted live chat who to be honest seemed rather confused and didn't understand and tried telling me RCS was chargeable and i would need to up my cap (although I'm on unlimited data and its a data service 🤷🏻)Any kind folk out there go any bright ideas to get it working? TIA

Is it at all possible to shorten the time I need to wait for the PAC code to be ported over to my current ID sim? 

HiI am a new ID customer. I have received my SIM & added the ID app to my phone. The app needed my ID phone number & so I added it. But my number will change in a few days to my "old" phone number as it's in the process of being ported across from my old provider. Please could someone tell me if this number will then be automatically added & updated onto the app or do I need to do something.Thank you,Bob Speight 

Can I sell my phone I have on contract to websites that offer cash for phones as I'm still continuing to pay the contract. 

I am unable to use my existing SIM card. This is not a recently issued card, I have had it a long time with no issues. It is used in an iPad which is normally on WiFi but I occasionally use it away from home. All the posts I have seen refer to new SIM cards. Can you help!

I've not received anything no emails nothing I sent my phone on the 8th of March. Had people say there look into it but yet again nothing.And I'm suppose to be getting the bonus to what's the betting they dont that right too Getting really angry now 

Can I buy an eSIM card with ID mobile? 

My partner and I both signed up to iD at the same time and there have been 3 payments taken from our account not 2! How do we cancel the right one or do we just cancel all 3?

Hello. I have a Samsung Galaxy A13 and use the 3 network mobile broadband for internet access. Should I be able to use wifi calling through the 3 network router to make phone calls?.Thanks.  John

Not received sim, can't register on app to cancel as it's sending the 8 digit code to my sim phone number I haven't got. It says cheap and no frills. But this is absolutely dogsh*t. I just want to cancel account and direct debit.