Solved

Is anyone else having trouble calling out/using internet as it keeps going through to payments and then tells me it's all up to date - which it is. Furthermore I can't seem to access live chat to speak with anyone?  I've had to report my phone as lost as I feel it may of been hacked.…  Anyone else having issues? Thanks

I’m travelling to Cambodia & Vietnam. I’ve had a look at the roaming information and it just say ID partners on the list I’m not sure what this means. Will I incur roaming charges if I use my phone? TIA

i took out a new contract with id this afternoon, my agreement says unlimited calls, texts and data. its given me the data, but i cant call or text anyone as it says i don't have any left…. i also cant register the app on the phone because it says the details don't match, but i can log in via website. help would be appreciated. 

Hi,I’ve switched number from giffgafff to ID but I don’t have a signal. Help desk in curry’s provide me for new SIM card but this one doesn’t work as well. I’ve tried to restart my device couple times but nothing help. Could someone help me? 

Paid my bill 24hrs ago and still not reinstated.

I am trying to join id mobile and have recieved the PAC code from three. it does not expire until 03/04 however when i enter the code to keep my number and switch now (in the basket) it tells me my code will expire and i need a new one?

I am trying to make a payment....I have tried around 8 times and each time it says "opps there's been a problem, please try later"This doesn't really help when I'm trying to make a payment. 

Hi,I'm unable to access the iD mobile website, just the community. I was planning on raising a complaint through the live chat support, but I'm getting the following error when visiting idmobile.co.uk. "The requested URL was rejected. Please consult with your administrator.Your support ID is: 6399071886524852097" Anyone from staff able to advise? Thank you.

I originally purchased the 1 month £6 bundle on my SIM, but now I want to upgrade to the £9  bundle with 36gb of data. In my app or on the website it is not offered. But why not? I could just but a new SIM with the new plan, but there must be an easier way?Can anyone help please. Thanks

Are credit checks done when upgrading with iD Mobile? 

Hello, a fraudulent account has been set up under my name. Please can you contact me to discuss this, thanks.

When I upgrade by getting a new phone does my contact list get switched to my new phone?

How long does is take for my phone to be turned back on after my payment was made 

I’m stuck. I need to get my PUK to unlock my SIM. I can’t use Live Chat because I can’t get logged into the new system because I can’t receive the text message to authenticate - because my SIM is locked!!How do I get around this?

Hello everyoneI received my new phone on 22nd Feb 2024 and redeemed the offer.for.my Galaxy Buds2. Its been over a month now and I'm still waiting for them. Has anyine had the same problem ir can anyone tell me roughly how long it has taken them to get theirsRegards Niki

Hi can someone turn safe search of for me . Had it turned of when I joined but today it’s back on 

Hi I’ve been on a contract with ID Mobile for 2 years for a phone plan and for paying for an iPhone 12.My contract is coming to an end next month so I’d like to change over to a SIM only plan to save some money.Today I purchased a Sim only contract (25GB unlim sms+calls), I understand about PAC code usage for when swapping between networks, but was wondering is there a different way for transferring my existing phone number to my new SIM only plan as both are under ID Mobile? Thanks

My sim is activating on the 3rd or April but i want to do it quicker and keep my old number.

I recently switched to ID mobile, I was given a new number and told I needed to get my PAC code from my old provider to keep my number.I did this and it said it had switched, the phone now has a primary and secondary number (my old number ending 0784 and new number ending 5115) my old number is listed as the primary one and is the one that can be found on my ID mobile app. However it doesn’t appear to have any signal or connection?? Instead my secondary number is the only number I can dial out on or be called on.Please can someone advise on how to fix this as I can’t be contacted in that number and the bank need to ring me for me to get access to my online banking 😭😭😭 absolute nightmare 

When registering with the id app for the first time do i have to use the email that was used when buying the phone as this isn’t mine it is the person who bought me it or can i use my own??

I make little use of my phone and am on the cheapest tariff. I have 215 mins left on phone, 5000 texts left and 1.9 of data. My next payment is due in two days. Why why am I told I’ve reached my cap limit - I can’t make calls.

Cancelled SIM only contract as went into Currys and had new phones with id. We cancelled through chat. Now having bills for simcard and a debt recovery agent is involved. We printed chat. Just very frustrating never been in debt before. It's just so confusing. I phoned up debt agency they gave a number for id but I need a pin to continue. I have looked through emails cannot find a pin. Cannot even sign into id 

So  I recieved my order the 9 of March, I used phone for a while and battery can’t last even 3h with also huge keyboard usage problemsI chat to ID Mobile to return and I get a return number but any email confirmation or information, I over ask and I got said I can return and cancel contract and get refundBut it seems and I feel like I will return phone, I will lose phone, expensive screen protector and I will get a bill of it losing all and being in problems for get a BROKEN PHONECan I get clear what to do? Thank you

I am new to id mobile, my new phone has my old number already transferred.  To register with id mobile I put in my own transferred number but it didn't know that (although that's the number on my phone) so I tried to register with the phones original number but it then sends the 8 digit pin to that number . Obviously I don't have that number so I can't retrieve the PIN as I don't have that number,  any idea?

I did upgrade this morning,but I chose wrong colour of the phone.Can I change it please then come delivery