Solved

Hi all I confirm that I have set a spend cap and turned international calls ON on the app but im still unable to make calls to Iran. Can you please help? 🙏 I have tried so many methods to contact the team. Live chat button isn’t there, email gets back with an auto response that the mailbox is not monitored and there is no phone line. im a pay monthly customer btw

Hi, I am not an ID mobile customer but have just received a letter regarding an account that has been set up in my name. I have recently been a victim of identity theft and have had lots of mobile phone and credit card contracts set up using my details with various providers. Can you please let me know how I report the fraud and shut the 1D account as soon as possible? Many thanks.

Can someone please help me, I have tried numerous times to access the Live Chat but keep being told it is too busy - I just want to order a replacement Sim Card? thank you

I see a number of posts surrounding safe search being forced on by id. I note I'd keep stating it's not them and they are not aware of any issues. Clearly there are issues from the posts. How have people resolved this? Safe search is forced on in Google. It won't let me turn off as blocked by administrator. This shows only when using id mobile data. If I use WiFi which is through a different supplier I have no issues. I've tried turning off the setting in I'd and waiting much longer than the 10 minutes but still no change.

You've now used 100% of the data in your plan. Data usage will now be charged at 10.24p for every 1MB used until your allowances refresh at your next bill cycle. That means for 100MB of data, you'll be charged £10.24. Please note: you won't spend more than your Bill Cap if you have one set. Use the iD Mobile app to view and manage your account.

I have paid my monthly phone bill today through the I'd mobile app. Normally it takes the payment straight away and my services turn back on but today it only took payment from my bank account but is still saying bill over due and hasnt connect me back on to my services? How can I fix this?

Hi, I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device. Thank you, Leah

I’ve reported this at the end of June. I’ve contacted ID with the action fraud number and I have been given a fraud number by yourselves. I have still not received any response from yourselves. I have tried countless times to get this removed from my credit score, as I am now now able to take a new contract out. I tried to get a new contract with yourselves and it have been denied can any one help as I’m fed up of trying to call with no resolution thank you

Is it possible to contact the 0333 003 7777 from abroad? thanks

I have successfully ported in my old number to my ID mobile sim but recently it has stated to show my temporary ID mobile number when I send a text to anyone. Why is this?

If you have poor credit - how many months of payments are required before you are likely to be accepted to take a contract out with a handset?

I ordered a pay as you go sim and registered it, requesting a PAC code from my old provider the same day. Within half an hour of this i changed my mind and requested another PAC code and to cancel the ID mobile account. The old provider tried to use it but it didn't work so i requested another one online. The id mobile account was swapped back to my original provider. I have now been issued a bill for something that wasn't used and was cancelled prior to the 14 day cooling off period. I cannot seem to get in touch with a person from ID mobile to discuss his with??

I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.

Hi there. I would like to pay my contact off early what is the best step to take. I am unable to contact anyone and have not found any information on this. Thanks

I can't make outgoing calls. It says I have reached my capped limit however I have unlimited calls and use WiFi calling at home. What can I do.

Hi, I'm unable to access the iD mobile website, just the community. I was planning on raising a complaint through the live chat support, but I'm getting the following error when visiting idmobile.co.uk. "The requested URL was rejected. Please consult with your administrator. Your support ID is: 6399071886524852097" Anyone from staff able to advise? Thank you.

I Cannot download bills, says need storage permission but there is no option in the app settings to allow storage.

I ported my number last week and can make/receive calls with no problem, however my texts aren’t working (so I can’t receive verification codes for any apps!!!) and I urgently need to access my online banking. I have tried to turn iMessage on and off, and restart the phone to no avail. can anyone advise? Many thanks.

My phone keeps cutting off, stating the above error message. It happens at various stages throughout a call and to differenttypes of numbers.

Hi I've ordered a ID mobile SIM to today via mobiles.co.uk looking at the documentation they sent one of them got information on the id mobile plan. This part got my attention: Speed of the internet service and remedies Our estimated maximum 4G download and upload speed: Download: Up to 70 Mbps | Upload: Up to 22 Mbps Our estimated maximum 5G download and upload speed: Download: Up to 597 Mbps | Upload: Up to 50 Mbps Just wondering is that just a guide of 4G/5G speeds or is ID mobile speed limited to them speed eg 70Mbps on 4G since Three in my area exceeds both of them numbers on 4/5G. If it just for guide I take ID mobile got no speed limits and it's as fast as the network in the area can do.

I have ordered oppo find x5 will I find out my imei number before the offer expires as that was my main reason for choosing a contract with I'd as a provider

I need to have contact with customer support urgently. ID have lost my phone number. I need to retrieve it. If not I need the complaints procedure and my rights, compensation, etc. This is a incredible error they have made and it is not being rectified. I cannot get a contact with customer support. Please help

Hello, my number was due to port from Vodafone to ID on 16/06. I got a text to say the port was going to happen on 15/06, but then nothing after that. Checking the status of both old (Vodafone) and new (ID) SIM cards - both now display my old number when accessed via the SIM manager on my phone, yet only the Vodafone SIM can make/receive calls or send SMS. The number assigned to my ID SIM has an engaged tone when calling it. My ID account still shows the original ID number registered to the account not my old number. I have contacted ID via chat several times and advised of the issue and they have said that there was an “issue with Three obtaining the files for the transfer” each time I contact them. They gave me an escalation number upon logging the issue in the first instance, which I have quoted each time I have contacted them, yet the status of the issue has not changed in three weeks. I have requested the supply me with an update each time I have contacted them however as expected

Only just joined ID mobile I'm registered using the number that's ID mobile supplied me. I had to wait three days for them to port my number from my previous supplier. I assume that when my old number updated on the Sim card which I have confirmation from them that it would automatically update to the number I have bought it from EE. Unfortunately I've tried everything and can't login to my account because of the fact the system still thinks I'm using the number supplied by ID mobile

I recently joined id mobile, I've received my new phone and new some card, successfully sent my PAC information over ( due to complete Tuesday) but when I've put the new SIM into the phone it is not acknowledging a SIM being inserted. My old sim is recognised so the phone is not the issue. I've noticed a bubble in the chip on the new SIM. Could this be causing the issue? I've followed the steps suggested re a new SIM not working.