travelling to Eygpt
Going on holiday to Egypt soon, can I use my phone and data allowance with no extra charge.Thanks
Going on holiday to Egypt soon, can I use my phone and data allowance with no extra charge.Thanks
Hi, I’ve arrived in Dubai today and turned my phone on and received a message 30 seconds later saying I’ve used all my data allowance and I can see I’ve been charged £45 extra on my next bill. I did nothing apart from turn my phone on and then activate airplane mode. How I can get these charges refunded. Or how do I lodge a complaint? Thanks
Hey all, we are travelling to the Maldives soon and I’d like to no if I can use roaming and my current mins texts whilst there?? If not what add ons do I need please? thank you in advance
Can I use my data and phone home when in the Netherlands
What size SIM card data for travelling in the uk in my camper van do I need it’s just for watching smart tv ie Netflix and a fire stick that kind of thing thanks Tim
Hello I travelled to Morocco on Friday, arrived in Marrakesh and quickly discovered that my data roaming didn’t cover. I received the standard text at 18.41 informing me that I’ve started using chargeable services etc etc (my bad). Then almost 30 seconds later I received a text that I’ve now used 80% of my credit limit. Then almost instantly I’d used 100% of my £45 data roaming cap. I then received another text telling me I’d used 80%… Three text messages within a minute at a cost of £45. Impressive. In the meantime I’d been in Morocco for less than 5 minutes. I was still sat in the plane. I then bought an add-on. Can anyone explain what happened in those few minutes and if I can expect this expected charge to be reduced? Thanks
My daughter is travelling to Canada for a week Australia for a month Hawaii and Thailand what would be the best way forward so she is covered in all countries or some of the countries without getting an extortionate bill on her return going for three months?. We need to contact her at all points and for her to be able to contact us in case something goes wrong advice welcome please
I am soon travelling to Bali via Turkey. Please can you advise what the roaming facilities and charges would be. Thank you
Will I get I get charged using minutes texts and data whilst on holiday in the Canary Islands?
I am travelling to Morocco, do ID do add ons fro txt, calls and data, in Morocco.
Hi! im going to New York next week and i was wondering if there is anyway i can buy data to spend abroad? As I don’t want to rack up an extreme bill and will need to use my phone. Thanks.
I was in Amsterdam and roaming chnaged automatically to Vodaphone NL I then flew to Paris and am staying in the west of France but roaming is stuck on Vodaphone NL. It has not chnaged automatically and I cannot see how to chnage it manually ((Apple phone)
Just realised my id mobile sim won’t work in Vegas, can you advise best sim to get for data usage please? iPhone 12
I’ve just setting up my phone and I’m confused as to which setting I should use. What exactly are primary and travel? How do I use them?
I’ve recently switched from Sky to ID, porting my old number across. My switch happened today and all looks ok, except for the fact that when I look at the primary mobile service provider details on my iPhone (settings- mobile service - primary), it’s saying I have No Sim, and the line it’s now using is called ‘Travel’. If I try to make a call, the message says ‘last line no longer available. Do you want to call using your remaining line?’. Any help appreciated! Thanks
my Son is travelling to America in September with the school, what plan would he need for the time he is away as we do not want expensive bills when he returns , or if he is in WIFI Area can he use whatsapp on message and phone and all is ok , or do we need to add a plan to his account thank you
Hello, I am travelling to Dubai in a week and just wondered if I can use my phone whilst I’m there without getting stung with any charges. I have looked on the FAQ page but can’t see Dubai Included on the countries that are included. Can someone please advise? It will mainly be being used for going on the internet but also making calls and going on WhatsApp, Snapchat etc Thankyou !
Hi, my son is going to the USA and I want to add intentional roaming and calls for one week in the USA, but I can’t find how I do this. Does anyone know how to do this? thanks for your help Angela
I’m due to travel from September to December and due an upgrade in October. I will be buying a sim out there as roaming isn’t covered in Australia. Will my phone still work once my contract has finished and can I upgrade when I get back or do I upgrade while I’m away and get it when I’m home but again will my phone still work?
I can’t find Turkey on either of the ID roaming lists! Please can someone tell me the best and cheapest way for my daughter to use Internet/data on her phone whilst in Turkey. She will be there for two weeks. I would like to be able to keep in touch via What’s App and she needs to use Internet for work/study also.
Hi I am wondering if there are aim PAYG SIMS I can use without having to unlock my phone, is ID mobile under a major sim provider? we are due to travel to USA and will have a need to use data
Take care when close to a country that is not covered in your plan! ## set your bill capping to zero ## I traveled to Southern Spain (roaming included) but on 1 day suddenly started to ‘use chargeable services whilst roaming’. I did not receive a message to say that I was connected to Morocco! (not included in the plan). I bought an add on for data guessing that this was the problem- but it was not. I only realised what had happened once I had my bill I was capped at £45 ? luckily I have just dealt with an agent and can not receive a refund for services that I have used! The main help given is to set bill capping to 0 when roaming- I wish I had known
Hi, I don’t plan on using my mobile while travelling unless connected to wifi - I travelled to Morocco, switched my phone on and got bombarded by texts from ID mobile saying I had used 80% of my spending cap, bear in mind I have roaming off. After an hour on live chat over WiFi, the agent said they can’t check what the charge is until 09/04, over a week after I return home? This is a time sensitive issue and no help is available. I don’t know or want the charge. If I have paid for some type of international use charge then I don’t even know what I can use since no one can help until after I return home. No email to contact anyone, I can’t use the customer phone number since I’m abroad? What’s the solution here?
Hi we are travelling to new york and will be there for 7 days is there any offers for roaming.
When I am travelling in Europe I can make a receive calls, and I can receive texts. But I can’t send texts.why???
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