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5382 Topics

B
Civilian
BettybooCivilian
asked in Ask a question.

my sim says it is network locked

I have a sim only contract. I moved the sim to a new phone and the sim is network locked and needs a pin.  Please help

1
Kash
iD Mobile Employee
1 year ago
Saba
Newbie
SabaNewbie
asked in Ask a question.

Change of phone

Hi am using I'd mobile contract from last 8 months now don't want this phone because it's battery timing is so low so I want to try something new...want to return this phone or want to start a new phone with new contract with I'd mobile any suggestions please???or I don't have options for upgrading I will b come after 15 months I can't take this phone for 15 months..

1
andewhite
Legend
1 year ago
B
Newbie
be96erjNewbie
asked in Ask a question.

wifi calling

Hi, can anyone tell me how to engage wifi calling as default, whenever I am on my home wifi? I use android.thanks 

1
Kash
iD Mobile Employee
1 year ago
Vickyr721
Newbie
Vickyr721Newbie
asked in Ask a question.

whats my mobile number?

just got my new SIM. i have my PAC but can’t find the ID mobile number on any of the emails they sent. need the number to fill the form in. Can't put SIM in phone to get it for a few days, and want to sort it now.

1
Kash
iD Mobile Employee
1 year ago
Reece Devey
Newbie
Reece DeveyNewbie
asked in Ask a question.

gift not came with phone

Hey I've taken a 24 month contracts out with you guys and it should have came with a £100 Currys gift card but didn't when will I get it? 

9
Kash
iD Mobile Employee
1 year ago
Carolm17
Newbie
Carolm17Newbie
asked in Ask a question.

trying to upgrade

Hi there I have 2 contracts with ID for my 2 daughters both due upgradesi have successfully completed 2 upgrade through my account but the other one doesn’t show upits my understanding I need to create another account with another email address???? is there a contact number to actually speak to someone about the upgrade as I am having difficulty trying to do this online thanks for a u help Carol 

1
Kash
iD Mobile Employee
1 year ago
Clara Myle
Civilian
Clara MyleCivilian
asked in Ask a question.

App not available; inability to login or register

Hello,I bought my phone in Belgium but I have been living in England (with this one) for a year and a half.  My location is on so my phone is supposed to know I'm in the UK.  I have a subscription for a plan with ID mobile.  However, when I search for the app in the Apple Store, it says "App not available - This app is currently not available in your country or region".  Why!?  I cannot even register/login online on the website (as if the "submit" button doesn't work).  It really bothers me because I would like to change some things in "My Services"...

1
Kash
iD Mobile Employee
1 year ago
K
Newbie
Kath LaingNewbie
asked in Ask a question.

New SIM Card does not work

New SIM card does not work in a supported iPhone, nor in another iPhone that uses ID Moble already.   Do not know mobile number as new to ID Mobile.  Chatbot cannot help and I cannot speak to a real customer services agent to sort this out.  How can this be resolved? 

11
Kash
iD Mobile Employee
1 year ago
C
Civilian
camerongerrie06Civilian
asked in Ask a question.

im being charged after cancelling my contract

Im being charged after cancelling my contract even though it stated on the app my contract ended on the 26th of November. 

2
Kash
iD Mobile Employee
1 year ago
J
Civilian
javad06Civilian
asked in Ask a question.

i have lost my phone insurance asking Proof of Usage (mobiles / SIM devices only)

I have lost phone few days ago and i now my insurance asking me. following evidence.proof of blacklisting mobile sim devices only, written confirmation.since ID does not have someone to talk on a phone, i have blocked the sim online and also reported automated service.Proof of usage mobile sim devices only, proof of usage include device make, model and IMEI Numberand the first and last date device used.can someone help me please?

3
Kash
iD Mobile Employee
1 year ago
Vicky May
Newbie
Vicky MayNewbie
asked in Ask a question.

Free watch has not come

Hi My free watch has not come with my phone and there are no emails etc to say when it may come ? anyone know when it may arrive ? 

1
Kash
iD Mobile Employee
1 year ago
Marta Andres
Newbie
Marta AndresNewbie
asked in Ask a question.

Sim only buying monthly…

My 24 month contract ended and I bought a one time month sim deal just to see how I get on with the data usage.I’m happy with it and I wanted to buy more for the next month but when I wanted to look at the available sim plans my ID says there’s no plans and no upgrades and it won’t let me look at anything. This sim ends on the 20th of December so only 13 days, when can I buy another sim only plan without getting charged any stupid amounts?…

5
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
Ajax2108Newbie
asked in Ask a question.

warning text on call usage limit

Change to unlimited minutes on 24Niv 2023 I am getting messages stating I am at my limit. Only call my friends on mobiles never premium numbers. why if I am on unlimited calls???

5
Mohammed
iD Mobile Employee
1 year ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Articles and competitions.

Staycation 2020

Summer has finally arrived! Although we might not be able to start jetting off overseas just yet what is certain though is the need for a well-earned, well deserved break. That’s why we think a ‘staycation’ might be just what you need to kick the post lockdown blues!   We’ve gathered a few top ‘Staycation 2020’ ideas to help staying in the UK more fun than ever.   Drive in Cinema Social distancing doesn’t mean you can’t have the big screen experience. Drive-in cinemas have been popping up all over lately and are a fun way to watch classic films with those you’re closest to. In lieu of the usual summer blockbuster, these outdoor drive thru cinemas will be showing a mix of recent hits (1917, Knives Out), timeless classics (Back to the Future, Grease) and family favourites (The Lion King, Aladdin) all from the comfort and security of your own car!   Host a cooking night Video calls don’t just have to be for the weekly family quiz, how about mixing it up and attempt to show off you

22192
Nikhil P
iD Mobile Employee
1 year ago
m155698
Newbie
m155698Newbie
asked in Ask a question.

Can I ring European numbers whilst roaming in Europe as part of my monthly allowance

If I'm in Europe, can I call European landlines as part of my (500 minutes a month) monthly contract? Or will it be extra?  Mobile numbers too? 

2
Tom
iD Mobile Employee
1 year ago
M
Civilian
motiur9786Civilian
asked in Ask a question.

i cant talk to anyone in customer services regarding getting a new contrct 4 my son.

Hi can someone from id network contact me as I need a new contract for my son? 

1
Tom
iD Mobile Employee
1 year ago
MeyrickJones
Newbie
MeyrickJonesNewbie
asked in Ask a question.

Not recieved sim card

I have just recieved my first bill as I have recently switched to Id but I have not recieved my sim card yet. I am not sure I should be billed until I can start using my new phone. Could you check where my sim card has gotten to? Thank you.

1
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
dmarriottNewbie
asked in Ask a question.

Cant find my Topic

I had an email that someone replied to my question about issues with 4g/4g+ download speeds but when i click the link it get page not found. 

13
Tom
iD Mobile Employee
1 year ago
H
Rookie
Harry BaggRookie
asked in Ask a question.

Best Answer

How do I change the best answer for my topic question?

5
Tom
iD Mobile Employee
1 year ago
A
Civilian
AdamStarkeyCivilian
asked in Ask a question.

Haven't received £100 currys voucher, told to speak with currys who then told me to ask ID Mobile...

I purchased a google pixel 7 on 22nd november as part of the black friday promotion, but haven’t received my £100 gift voucher. I spoke to an assistant online who told me to speak with currys as they issue the vouchers. I contacted currys and they told me to speak with ID Mobile….I was hoping to use this voucher for people’s christmas gifts, but I can’t see it coming in time, if at all! 

3
Mohammed
iD Mobile Employee
1 year ago
Barnes210
Newbie
Barnes210Newbie
asked in Ask a question.

Samsung S22 Ultra £150 Cashback

Hi, I saw a promotion on the ID Mobile website which tempted me to order a Samsung S22 Ultra The promotion was +£150 boosted cashback when trading in any phone against an S22 Ultra  I chose to trade in a fully functioning IPhone 5s for £5 + £150 boost  I received the phone on 7/11/22 but didn't receive the trade in pack?I have no emails or details on what happens now. I'm worried that this could turn into a wild goose chase. I have not yet ported my number as if the cashback doesn't work out I'm going to fully return the order.Please can someone Advise. I've seen on other posts that an ID Mobile employee called Mohammed has been very helpful regarding these issues. Kind Regards  Wayne   

17
Mohammed
iD Mobile Employee
1 year ago
Mandy Winter
Newbie
Mandy WinterNewbie
asked in Ask a question.

Texting 5 digit numbers (Shortcodes)

I have been unable to use 5 digit text numbers to contact BBC Radio 6 music and am concerned about whether I can text other 5 digit numbers at all.  I’m going to Glastonbury next week, and their onsite police team have a 5 digit text number to report anything, and when I’m travelling on the train, British Transport Police also use a 5 digit text number.  Obviously I don’t want to send test texts to the police, but I need to know that I can contact them if I need to.  

16
R
Newbie
1 year ago
J
Newbie
Jenk9988Newbie
asked in Ask a question.

New order status

Hi, I ordered 2 phones on new contracts Thursday, then received emails saying they were successful. Then Friday I have received an update for the one but not the other. How do I check the status of the orders? ThanksMark

2
Mohammed
iD Mobile Employee
1 year ago
F
Rookie
FiggisRookie
asked in Ask a question.

Check payment details on new Upgrade plan

Where do i check and amend payment details in My account.I have just upgraded online from a 12 month plan (expired on 28 Nov 22) to a 30 day account.iD Pay Monthly SIM (Upgrade)30 days rollingData: 24GBMinutes: UnlimitedTexts: UnlimitedBill cap: £10.00Pay monthly: £8.00 I entered my Card details as requested during the upgrade so ID could take 1p from it and following the checkout I see this message.“Log in to the iD Mobile app or My Account online and head to ‘Edit my Profile’ to change your details. iD Pay Monthly SIM Cost to be debited: £8.00 per month”For 4 years I have paid  by direct debit and the details on my ID account are my bank account details NOT my card details.Has the order been placed and will it be processed. What do I have to do to ensure I am changed to the new plan and receive the new Sim card - if I need a new SIM now.. NB.  My phone is 4G but a Live Chat confirmed the plan is compatible with 4G phones,

6
Mohammed
iD Mobile Employee
1 year ago
ToniLouisa
Newbie
ToniLouisaNewbie
asked in Ask a question.

Non receipt of one time codes for a vulnerable customer

I am no longer receiving one time codes when shopping online.  My building society have advised I need to speak with my telephone network provider, as the issue is showing that my telephone number isn’t registered with you, causing a network problem. As a result, you have received reports stating an ‘unknown subscriber’.  They have also advised:  For clarity, we’ve sent the appropriate data to your phone network, and if this was successful, they’d provide a delivery receipt to us, to confirm they’ve received this and sent the appropriate message to you. Your network provider has sent us a confirmation of a ‘no network assignment’ for your mobile number. I have been dealing with Lauren via your Facebook page this week but the matter is still not resolved. Yesterday evening I was asked to duplicate the issues I have been experiencing and was asked 'Would you be able to request an OTP text, and then let us know the date and time that the request was sent? This is so that the team can trac

3
Mohammed
iD Mobile Employee
1 year ago
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