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5379 Topics

L
Newbie
l.g.Newbie
asked in Ask a question.

'Get up to 3 months free Apple TV, Music, and more' voucher

Hello,does anyone know how long the link on the ‘Get up to 3 months free Apple TV, Music, and more’ email works for, after one upgrades their plan? Can I use it, say, after one month after I received it?

2
L
Newbie
1 year ago
Henry Ingram
Newbie
Henry IngramNewbie
asked in Ask a question.

Currys Gift Card

Hi. I still haven't received my Curry's gift voucher and there seems to be no way to contact Id about it. Does anyone know how to get through to the company or can the company please respond to this. Thanks 

3
Mohammed
iD Mobile Employee
1 year ago
SMITHY1968
Newbie
SMITHY1968Newbie
asked in Ask a question.

upgrade phone

can i pay off my remaining contract,if yes have do i do it, thanks

1
andewhite
Legend
1 year ago
Mark.Morgan
Newbie
Mark.MorganNewbie
asked in Ask a question.

Error with data usage

HelloWould you please call me on my mobile. i have just signed up with ID mobile and after only 2 days it says I have used 18GB of my 20GB montly allowance. However, the phone tells me I have only used 500mb.Please check out the problem and call me urgently as I need data for a trip to the hospital. My number is [REDACTED]

3
Tom
iD Mobile Employee
1 year ago
bluejag
Civilian
bluejagCivilian
asked in Ask a question.

Can't Send text on my Samsung Note 9

So this may be an old topic but there does not seem a clear answer to this.I am trying to send a text “Hello World” to check that text are working from my mobile phone using the message app that comes with the phone. This app supports both text messages and mms.But the network refuses to send the message as I get “MMS not supported”. There are no special images with this message so it should be treated as a normal text message not “MMS”I did not have this problem when I was with THREE who is effectively the same networkDo I now need to use a different app or how to I change settings to resolve this. I do not want to send MMS messages just text messages or at least the same functionality I had with THREE 

2
Tom
iD Mobile Employee
1 year ago
R
Newbie
royoscar1234Newbie
asked in Ask a question.

roaming cut

Why has my roaming been cut. I have not been contacted and find contacting anyone at ID impossible. 

9
Tom
iD Mobile Employee
1 year ago
Emma Hillman
Newbie
Emma HillmanNewbie
asked in Ask a question.

need to cancel contracr but cannot access PIN or account

I need to cancel my contract as I am nearly at the minimum required period so can cancel for free but do not know my PIN as have not used the SIM card in ages.  tried to speak to agent on web chat but was no help.

2
Tom
iD Mobile Employee
1 year ago
Rick Handel
Newbie
Rick HandelNewbie
asked in Ask a question.

SIM only deal - How long will my number stay live without being used?

I’ve been out of the country since October 2022 and won’t be returning until May 2023. I’m currently not using my ID account so there is no credit or plan selected but want to keep my number live for when I return. What do I need to do to ensure I keep my number,  please?

2
Rick Handel
Newbie
1 year ago
I
Newbie
Iain JNewbie
asked in Ask a question.

Iphone upgrade options withdrawn

Contract expiring, got email from ID encouraging upgrade to the iPhone 14. Went to do the upgrade today and there are no iPhone options, just cheap phones. But if I log out and just shop as a new customer, all phones are available.Spent an hour on chat to 2 different people and all they could say is that the system decides what upgrades each person can have, and there’s nothing they can do. For the record my credit score is immaculate (checked today) and I’ve never missed a payment so there is no reason for them to restrict my options to cheap phones.Even more bizarrely, I was told I could open a new account and get the phone I want, but it would have a new number and they would not be able to transfer my existing number! So the only way I can get a new iPhone and keep my number is by switching to another provider. Which is what I’ll have to do.Why would this happen, offer upgrade option then withdraw it because of some algorithm that the staff don’t understand and can’t explain at all

4
Tom
iD Mobile Employee
1 year ago
G
Newbie
geordiechrisNewbie
asked in Ask a question.

Does iD Mobile support text message delivery reports?

Does iD mobile support Text Message Delivery Reports and if so, do they charge you for having this feature turned on?

4
G
Newbie
1 year ago
Kim Puncheon
Newbie
Kim PuncheonNewbie
asked in Ask a question.

my phone is asking for a puk code??

Hi. My phone is asking for a puk code. I did take the sim out of the phone to use it in a different handset but it asked for a puk code to use it. I’ve had it back in the original handset for a couple of weeks no problem but now it’s asking for a puk code again and I can’t use it. Why is this? I have once before changed handset for a week and it was fine. How can I get a code please? Thank you 

1
Tom
iD Mobile Employee
1 year ago
K
Newbie
KirkNewbie
asked in Ask a question.

sim not on network

My new sim says not registered on network. Tried troubleshooting. need to access live chat. But how?

3
andewhite
Legend
1 year ago
Lisa Mary
Newbie
Lisa MaryNewbie
asked in Ask a question.

Apple id number

Hi there, I have just bought a iPhone 11 but I cannot remember my Apple id number as my previous Apple iPhone is broken. Please can someone remind me on how I find my Apple id number.  Thank you

3
andewhite
Legend
1 year ago
R
Newbie
Ricky SladeNewbie
asked in Ask a question.

How can I get my account reactivated and my phone numer back?

I was going to leave ID and change to O2 and requested a PAC number to transfer my phone number over. However before the transfer happened I decided to stay with ID and cancelled my contract with O2, I told them that the number transfer was due to happen the next day and they said the PAC transfer would not happen as my account with 02 would be cancelled and everything would remain with ID.Since then ID have cancelled my account and keep telling me that O2 have my number but O2 have checked and said that my number was never ported over to them and I need to get ID to reactivate it. Ive tried to use the live chat support on ID but they just keep telling me that Ive moved to another provider and need to take it up with them but 02 keep telling me the number is still with ID and they have checked it has not been ported over to them. Ive tried to order another SIM card and use the PAC number ID sent me which O2 said they didn’t use but the website says it’s invalid and I have no way of req

7
R
Newbie
1 year ago
Sharon Louise Patrick
Newbie
Sharon Louise PatrickNewbie
asked in Ask a question.

Porting in form issue

Hi there,I am struggling with the form to transfer my existing number from 3 to my new account. I have filled it in correctly, as far as I can tell, but it’s not proceeding. It comes up with the following message “ We’ve tried to process your PAC but there is an issue with the information you’ve submitted. Please check that you have provided the correct details and try again”. I have tried three times and checked all the information is correct.

3
andewhite
Legend
1 year ago
Boseley
Rookie
BoseleyRookie
asked in Ask a question.

Trade Up Top Up Concern

Sadly I was hoping I wouldn't have to post this but I've seen a few others with similar issues recently.I've recently joined ID Mobile and I traded in my old S21 which was valued at 250 but there was a promotion for an additional 150 which I checked out with.I called after my order to confirm I would get it as I had no confirmation and was assured I would.I sent my old phone in last week and yesterday got confirmation of the 250 and it stated any additional promotion amount I'd get an email for within 24 hours. Well it's now been 24 hours and I've heard nothing.Checked contact options, no way to call ID Mobile and the live chat just gives an error page. Quite disappointed that there's no way to get in touch easily. I could email the tradeup email address but I did that pre-sales and they never even responded so bit concerned that won't work either.How can I get my extra owed 150?Thank you.

10
Boseley
Rookie
1 year ago
A
Anonymous
asked in Ask a question.

Account NOT upgraded!

Hello, I upgraded my account via the app / website (logged in as me) but I've received a new SIM and number. Which I was not made aware of and missed important calls as a result. I'm now told by my phone that I can't switch the numbers. So I need to close / cancel the new account and return the new handset. But I can't access this new account anywhere as when I log in it just displays my old number? How do I access my new account?? And yes...no Currys voucher here either. Feeling very deceived. And I can't afford to pay for two phone accounts! Seriously don't know how to proceed so any help is gratefully received.      

7
Mohammed
iD Mobile Employee
1 year ago
Kelly Lindsay
Newbie
Kelly LindsayNewbie
asked in Ask a question.

I don't know my phone number and need to pay my bill

Hi received a new phone and sim 2 months ago but never used it can't find the number fir the simm and need to pay the bill 

2
Tom
iD Mobile Employee
1 year ago
J
Newbie
jen500_123Newbie
asked in Ask a question.

Unable to receive calls/texts after porting from Vodafone to iD

I can make calls and send texts but not receive calls or texts from networks other than iD  When other networks try to call me, they just hear 3 beeps then it is disconnected I have a Google pixel 6a Chat features is connected and showing the correct number  iD have confirmed that the port was successful I have tried a new sim sent by iD and it is activated I have tried resetting my network I have tried restarting the phone I have good coverage in my area (hence I can make calls fine, but not receive them)But no luck! Please help, I have read many other posts with exactly the same issue but none have resolved it.

3
Tom
iD Mobile Employee
1 year ago
Adina Rickards
Newbie
Adina RickardsNewbie
asked in Ask a question.

loss of service?

My account was suspended a week ago due to a outstanding balance, I paid the balance immediately and my services have not been given back since… I spoke to someone on live chat yesterday who assured me that they would reactivate my account and it would take place within the hour. It has been over 24 hours and I still have no service. I have been without now for a week dispite being up to date with payments. Please can this be rectified ASAP as I rely on my phone in emergencies as we have no house phone. 

1
Kash
iD Mobile Employee
1 year ago
I
Newbie
Ian EggbertNewbie
asked in Ask a question.

PAC Submission Form states "There's an issue with the info you've submitted"

Hi there, Trying to port my number from EE to ID today, and despite checking all the information I’ve been given many times, the submission form says the following:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”.I’ve seen advice on here that I should try inputting my surname in upper case (done that) and that my transaction number should begin with a 4. It doesn’t, it begins with a 1, and this is the number that appears on my documentation that has been provided by ID.Any ideas anyone? I assume that if I can’t submit the form with my PAC Code, then I can’t transfer my phone number.Many thanks    

5
Kash
iD Mobile Employee
1 year ago
J
Newbie
jrdnsmpsnNewbie
asked in Ask a question.

i have unlimited calls/text/data and £0 cap but bill is significantly more than usual?

I pay £62.99 a month for a iPhone 14 pro max with unlimited calls/text/data and a £0 cap limit so it’s impossible to go over, I got the phone in October with a £150 upfront payment, I paid my bill in November for £62.99 and everything was fine but I have just received an email saying I owe £81.62 but there had been no missed payments or anything as I pay via direct debit and there is unlimited everything in the contract and not to mention I can’t go over if I could as I have a £0 limit for the cap, how is my bill almost £20 more? It’s only the second month I’ve had the contract?? Not to mention christmas it round the corner, it’s a joke the breakdown of the bill doesn’t explain where the extra £20 comes from either, if this is just an issue then I need it resolving 

2
Kash
iD Mobile Employee
1 year ago
L
Newbie
Laurenbligh2301Newbie
asked in Ask a question.

cancellation

I placed a future dated cancellation for the 8th December, you have taken a full direct debit from my account and looking at my id billing all my future bills are still active, I received a text confirming cancellation but it hasn’t been actioned

1
Kash
iD Mobile Employee
1 year ago
ID Fraud
Newbie
ID FraudNewbie
asked in Ask a question.

Contacting ID Mobile Seems Impossible

Why I am taking ID Mobile to court and why they are the worst company i have ever tried to contact to resolve a situation. 1. They have registered a debt against my name but i have made no purchases from them.2. I have requested proof from their debt collection company. None has been given.3. I have tried to find an email that works, so i can send them an email. None available.4. I have rang their phone. It’s a never ending loop with no way to speak with anyone. 5. I used their live chat. It is not live it is a bot that ends up requesting your ID Mobile phone and account number. I ahve no ID Mobile as I have never purchased anything from them. 6. Due to the debt they registered on my Experian account I have been unable to sell my current house and buy another. 7. I intend to sue for losses of about £100,000 This is my last attempt to try and contact ID Mobile before I commence my court case.  

18
Mohammed
iD Mobile Employee
1 year ago
Greig Farmer
Newbie
Greig FarmerNewbie
asked in Ask a question.

Switching ID Sim only deals

My 12 month ID Sim only deal is due to end. I have found a new, better Sim only deal with ID. Do I have to cancel my first contract and then take out a new one or can I take out a new one then provide the PAC code from my old one to switch over and cancel the old one? 

1
Kash
iD Mobile Employee
1 year ago
Terms & Conditions
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