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5523 Topics

Umi Sinha
Rookie
Umi SinhaRookie
asked in Ask a question.

Problems roaming outside UK in EU

I was in France for two weeks and was supposed to be able to use my data and minutes there but even with roaming switched on and connected to Orange Fr I could not make or receive phone calls or send or receive text messages. Whatsapp worked when on Wifi but I was completely unable to use my phone  functions and could not access any codes from banks, gmail etc sent for two factor authentication. Does anyone have an explanation or solution? Amazed to discover there is no phone number or chat function on ID - basically no customer support at all. I am going to Istanbul tomorrow and am worried about being unable both to access any codes, which will impact my ability to manage money, and communicate with the people I’m meeting there if I get into difficulties. I intend to change my mobile provider as soon as I return home.

19
Umi Sinha
Rookie
1 year ago
M
Newbie
McostasNewbie
asked in Ask a question.

fraudulent ID mobile account in my name & address

Today I came home to contracts for a phone and an ID mobile contract in my name & address. I did not set this up. Help ASAP would be much appreciated as I’m finding it extremely hard to talk to anyone thanks in advance 

4
M
Newbie
1 year ago
Jwagster
Newbie
JwagsterNewbie
asked in Ask a question.

Early Upgrade is on 12/10, offer ends 13/10, will I make it?

I would like to upgrade to the pixel 7 pro and claim the offer currently if I Pre order before the 13/10I know that we are able to upgrade 2 calendar months early. My contract is up on the 12/12If I check back on the 12/10 will I have enough time to pre order the pixel 7 pro and claim the offer? Hope this makes sense! Thank you 

1
Tom
iD Mobile Employee
1 year ago
I
Newbie
ItsmepaulNewbie
asked in Ask a question.

iPhone 13 Pro Max stock query

Hi could you tell me when the iPhone 13 pro max graphite colour 128gb will be back in stock as i placed an order last week and not heard anything since thanks. 

3
Tom
iD Mobile Employee
1 year ago
H
Civilian
HorslsCivilian
asked in Ask a question.

Missing Order of an iPhone 11 (Red)

I ordered and iPhone 11 Red over a month ago and was advised it would be arriving on 22nd September, it still hasn’t arrived, and I have had no communications from you since.  Impossible to get in contact with someone as I dont have a mobile number for the phone yet, hence joining you. Please could someone either assist by letting me know the arrival date, or how to cancel this contact. Thank You

5
andewhite
Legend
1 year ago
Rebecca Wills
Civilian
Rebecca WillsCivilian
asked in Ask a question.

Number not transferring

My number was meant to transfer on Friday 29th April. I am still unable to make calls or texts as neither number is connecting and your live chat team is absolutely useless. You’re quick to take the first payment out but have been utterly useless at sorting this problem!! I have been told tech support is dealing with it but heard nothing back and when talking to live chat again they have no idea what’s going on and can’t check previous chat history??  ID number 07361 211949 that won’t connect and neither will my old number that was transferred by BT. BT have told me the error is on your end. 

7
Tom
iD Mobile Employee
1 year ago
Yankeeron
Newbie
YankeeronNewbie
asked in Ask a question.

number not on network

Regularly when I dial a number I get the message this number is not on your network  this happens for all the numbers I try to dial I have to switch off my phone to rectify it. Why is this happening? How do I resolve it without turning my phone off?

3
Tom
iD Mobile Employee
1 year ago
Steve Marsh
Newbie
Steve MarshNewbie
asked in Ask a question.

Fraudulent account set up in my name.

Hello, as title Iv received a letter saying Iv set up a new account with yourselves which I haven’t. My name and address has been used to fraudulently set this up. Iv been in contact with Action Fraud and have a crime reference number. I briefly spoke to someone on live chat but I want to take this up in a more formal way due to the seriousness of the situation. Could you please get back to me as this needs shutting down straight away.  

5
Tom
iD Mobile Employee
1 year ago
Alexandra Salicath
Newbie
Alexandra SalicathNewbie
asked in Ask a question.

I have never received any codes/pins to get into account

My 3 children each have an ID phone no, but I never received any pins/codes to get started and when i try to get in using phone number/surname/dob, it says something is wrong. The system is not down, I have tried for several years!

7
andewhite
Legend
1 year ago
I
Newbie
InvisibleNewbie
asked in Ask a question.

I've made an order but received a voucher after, can I still apply the voucher?

I’ve ordered a handset upgrade but it isn’t available yet. Now I’ve been sent a voucher code for £30 off. Can I apply it to my order?

1
Tom
iD Mobile Employee
1 year ago
Kayleigh George
Newbie
Kayleigh GeorgeNewbie
asked in Ask a question.

Accidentally gave my number to a scammer

I accidentally gave a scammer my number thinking it was my director. I've since blocked the number but do I need to change my number or are any other details in danger because of this?

4
Tom
iD Mobile Employee
1 year ago
W
Civilian
WGMCivilian
asked in Ask a question.

Charged for contract upgrade but I didn't get the upgrade.

I tried to upgrade a while ago and thought it didn’t work as I didn’t get any confirmation email or anything.Now I’m being charged for both but only receiving the benefits of the old contract.

2
Tom
iD Mobile Employee
1 year ago
K
Newbie
k1sNewbie
asked in Ask a question.

 "Live chat" is a myth right?

I get no live chat button on https://www.idmobile.co.uk/live-chat  no matter what browser (Chrome, Edge, Safari), no matter what device (Android phones, desktop PCs, laptops), no matter if I’m logged in or not, no mater if I reset/clear cookies, etc. "Live chat" is a myth right? So, the only way to complain that IDMObile ‘upgraded’ (increased charge) of my first SIM to pay, when in fact I ordered a second SIM is to leave a message on that phone number or write by post?https://www.idmobile.co.uk/help-and-advice/complaints-procedure

15
Tom
iD Mobile Employee
1 year ago
N
Civilian
NanchildCivilian
asked in Ask a question.

Moved from iD Mobile to Sky to iD Mobile, can I keep my number and use my old account?

Hi, I’ve just been told by an advisor that this is not possible but just wanted to check… I recently switched from ID to SKY but now want to come back to ID mobile (wifi calling). i have already ordered a sim and have it here but when i see my online account it has my old number (the one i want to bring back) and says i have a limited view of the account for 6m.  Is there really no way to bring back the mobile number to ID mobile? Thanks!

5
N
Civilian
1 year ago
Claire Samson Smith
Newbie
Claire Samson SmithNewbie
asked in Ask a question.

Can't receive calls directly after a port and want to leave

I have just had my old number transferred over after leaving my old provider.  Had the confirmation that my number is now transferred and working but can’t receive calls from anyone, or send messages.

2
Tom
iD Mobile Employee
1 year ago
gaz gaz
Rookie
gaz gazRookie
asked in Ask a question.

RPI on 30 day sim only plans. Been misled?

Hi all, I'm a newbie here and I just purchased a £10 30 day rolling SIM. There was no mention of any RPI increase when added to basket or when I done the checkout. It was after when I looked at the contract that the plan would go up 78p from next April. I know it's not a lot but on the community it was said by some staff member that "there would be no price increase on 30 day, 12 and 24 months SIM only deals". I feel I have been misled by this and I'm wanting anyone's response what I should do next. Leave or stay with id mobile. I can't chat to them as I need some sort of pin which I haven't got. Any help is appreciated.👍RegardsGary 

11
andewhite
Legend
1 year ago
B
Newbie
bernie123456789Newbie
asked in Ask a question.

Can't reply to Barclays fraud short number 60183...nor can I

HiI am not being allowed to reply to the message from shortcode 60183, it returns a message “Not sent. Tap to try again”The 60183 shortcode is from the Barclays fraud department and requires a Y or N response to a bank transfer request. I checked your Shortcode checker ==> https://www.idmobile.co.uk/help-and-advice/call-charges and it returned a zero cost (£0.00)I have My extra usage charge set at £25.00 - which means that the problem cannot be due to cost. Initially, in My services option (website or app), I have Premium set to Off (I cannot make premium calls/texts/mms) and Adult Content Filtering is set to Off...and I get the error message “Not sent. Tap to try again” In My services, I now set Premium to On (I can now make premium calls/texts/mms)...try again and receive the same error message “Not sent. Tap to try again” In My services, Adult Content Filtering is now set to On ...try again and receive the same error message “Not sent. Tap to try again” This is an issue with ID M

11
Tom
iD Mobile Employee
1 year ago
J
Newbie
James CorriganNewbie
asked in Ask a question.

Poor Signal SK16 5 area

Hi, I keep having issues with having 1 bar or no signal in my local area the coverage map says its fine but i am not receiving calls or messages

8
Tom
iD Mobile Employee
1 year ago
Joe Barney
Newbie
Joe BarneyNewbie
asked in Ask a question.

refund process

Hello, I am due a refund as I have paid for 2 full months of service but haven't received 2 full months due to cancelling my contract. I have made the mistake of cancelling my direct debit, so how do I get my refund? 

2
Tom
iD Mobile Employee
1 year ago
R
Civilian
Ron BasnetCivilian
asked in Ask a question.

PAC CODE ISSUE

Hi, I am switching from giffgaff to ID and have filled out the PAC request section but I keep getting the same response with “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please could I get some assistance on this? Many thanks! :)

3
andewhite
Legend
1 year ago
Avril Joy Houstoun Norman
Civilian
Avril Joy Houstoun NormanCivilian
asked in Ask a question.

what is the situation now with Roaming?

what is the situation now with Roaming? we are going to Spain we have a monthly contract. Only information I can see on this website is over a year ago.

1
andewhite
Legend
1 year ago
Petr Bret Rysanek
Newbie
Petr Bret RysanekNewbie
asked in Ask a question.

refusing to

Been with ID for many years on sim only plan, wanted iPhone on monthly plan and to be able to keep my number had to request PAC and transferred to Lebara on the 13.4.2020, on the 14.4.2022 my number was transferred and is assigned to Lebara SIM card. My ID mobile account should have been closed but it’s not. Chatted with Id mobile and nobody can help me as I’ve been told transfer of my number is pending and to contact Lebara, contacted Lebara and they told me it has been successfuly transferred which is true cause number is now on Lebara SIM card. ID mobile is blaming Lebara but number has been transferred! Because of the ID mobile refusing to close my account after the successful number transferred and saying it’s pending I can not transfer the number back to my new iPhone plan with ID mobile. So frustrated because now I am paying 3 plans, 2 with ID mobile and 1 with Lebara which I initially wanted only for few days. As I said my number is active on the Lebara SIM card. Now it looks l

7
C
Newbie
1 year ago
A
Rookie
AdrianB75Rookie
asked in Ask a question.

OPPO A53 and WiFi calling

Hi Guys, Just a quick question… I have just discovered what WiFi Calling is, after searching what the little phone symbol is that randomly appears next to my WiFi symbol. Further digging in to my settings revealed that WiFi Calling is turned on. This is where I’m getting confused… I looked up WiFi Calling on iD Mobile and my phone is not in the ‘compatible phones’ drop down box. I don’t understand. I would be grateful if someone could help me understand. Thanks.

3
Mohammed
iD Mobile Employee
1 year ago
8
Civilian
8ojk8Civilian
asked in Ask a question.

Mortgage declined due to default I didn't know about. Online chat is a disaster, please help.

Hi I’ve had a mortgage application bounce back due to this issue. I had two company phones paid for by the company but in a personal name. I began the sales process in October 21 and completed in Jan 22. The phones payments were stopped during this process and the accounts have gone into default.  I have had no input with the company since Jan.  I had a mortgage application bounce back due to £15 of bad debt.  I called up and settled the debt with ID as soon as i found out.   I have had no letter no default notice received to my home address. Ive tried dealing with the online chat team - tricky to say the least. I need help asap please.  

6
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
SRGNewbie
asked in Ask a question.

Direct debit remaining in my bank account long after leaving ID mobile

I had long left ID to switch providers 6+ months ago, however i can see my direct debit to ID mobile remaining on my bank account.My final payment should have been paid as part of my final direct debit payment, and since leaving there have been no further payments from my direct debit, despite it remaining on my bank account.I have since cancelled this direct debit to clear up my bank account, it should have been a historic direct debit with no more due dates / payments (as has been the case in the time since i left); however today i received a text from ID stating‘Your bank has notified us that your direct debit has been cancelled. If you don’t have a active direct debit with us, it could lead to missed payments, as cancelling this does not automatically cancel your contract.’I was rather alarmed at receiving this message as i was certain my account had been closed (And can no longer access my account online), and have had no payments taken out in the months since i left, despite my d

10
Mohammed
iD Mobile Employee
1 year ago
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