Getting Started.

Can anyone with a S24 Ultra provide a screenshot of the software page showing the software version and default CSC. I messed around with the CSC to enable call recording on my phone and its worked great for the last year but now a couple of apps won’t open or install and google play is now saying phone is not certified. Looking to change back to default firmware but lost the image/screenshot I took before changing the CSC. Will factory reset or flash official firmware if I can find it to bring phone back to new. TIA

I haven't been able to make or receive calls or access my data for a week now. Been on this sim and phone for a year with no previous issues but can't get hold of anyone to find out what the issue might be. I've gone through the tests on webchat and looks like my SIM isn't working but any ideas how I can order a replacement? Thanks!

Spring’s here, and it’s the perfect time for a fresh start! While you’re busy dusting off shelves and clearing out cupboards, don’t forget your phone could do with a bit of TLC too. We use our mobiles every day, but it’s easy to take them for granted. Over time, they fill up with unused apps, endless downloads, and old photos and videos we’ll probably never look at again. And all that digital clutter? It can slow things down big time.A good spring clean can work wonders for your phone’s performance – and we’re here to help! In this guide, we’ll share some quick and easy ways to declutter your mobile, speed things up, and boost security. Oh, and speaking of fresh starts, how about a chance to win a SHARK Anti Hair Wrap IZ202UK Cordless Vacuum Cleaner - Blue? Yep, we’re giving one away! Read on for top phone-cleaning tips and details on how to enter. Marigolds on – let’s get started! Digital declutter: the essentials. Trash old apps First things first, let’s tackle those apps. Take a moment to assess which apps you genuinely use and which ones are just taking up space. Yes, that Rome public transport app was useful for one weekend last year. But are you going to use it again? You’ll be surprised at how many unused apps you have hiding away. Organising them into folders based on type (e.g. Games, Finance, Fitness etc) can make them easier to find. And you can uninstall what you don’t need in the process. Tidy up photos and media Next up are your photos, videos and everything else. Start by deleting blurry photos, duplicate images and old screenshots that no longer serve a purpose. And the hundreds of hours of footage from that music festival? Maybe it’s time to back it up or chuck it out. Both Google Photos or iCloud offer ways to back up pictures and free up space. Then there are also apps like Cleaner, Files or Gemini Photos that can help identify and remove large files without you having to scroll endlessly. Spring clean your Downloads folder Ah, the downloads folder—the black hole of forgotten files. Take some time to sift through old PDFs, articles and images. It’ll be a good prompt to save anything you need (like that handy passport scan) and do away with everything else. You’ll be amazed at how much space you can reclaim by ditching old downloads. Speed things up! Check storage and cache Now let’s talk about performance. Clearing cached data in apps can significantly improve your phone’s speed. This process is straightforward on both Android and iOS devices. Android Go to the Apps > Storage > Apps. You can then click on an app and clear the storage and cache on each app manually. iOS Go to Settings > General > iPhone Storage and then offload app, which will uninstall the app. Don’t forget to clear your browser cache as well—every little bit helps! Remove battery drainers Certain apps are notorious for draining your battery, even when they’re not in use. Check your battery usage settings to spot these offenders and consider uninstalling or limiting their activity. Your battery will thank you! Disable background processes Some apps run in the background, slowing down your device without you even realising it. Identify and disable these apps to give your phone a speed boost. Find notifications in your Settings menu and you can control which apps send you notifications. If you’re getting random emails every few minutes, turning them off can make a big difference. Apps might be updating themselves as we speak – slowing down your phone. But there are ways to control this. On Android, for example, you can find Automatically sync app data. You’ll then be given a list of apps that do this, and you can remove auto-syncing app by app. Alternatively, you can toggle Automatically sync app data to off. There are security reasons why you may not want to turn off auto updates for all apps – but we’ll cover that in the next section. Secure your phone. Update your OS & Apps Keeping your operating system and some apps up-to-date is crucial for both performance and security. Regular updates bring new features and patch security issues. Make sure you’re allowing certain apps to auto-update that might handle sensitive data. In particular, banking apps, web browsers and social media. Review app permissions Take a moment to review the permissions granted to each app. Do they really need access to your location, camera or microphone? Revoking unnecessary permissions can enhance your privacy and security. It can also stop apps acting in the background and causing a drain on your device. A good idea is to grant relevant permissions only when you’re actively using the apps. Enable Two-Factor Authentication While using strong, unique passwords and a password manager can really help, Two-factor authentication (2FA) adds an important extra layer of security to your accounts. Set up 2FA on key apps and accounts to protect your information. Make the most of your time. Declutter your Home Screen If you ever find yourself searching for an app only to get sidetracked by something else, it might be time for an organise. A minimalist home screen can limit distractions and make your phone easier to navigate. Keep only essential apps visible and use helpful widgets so you can see what you need straight away. Lots of the apps you have on your phone will have a widget for them. For example, Google Fit can show you your activity goals for the week. Weather apps can give you an at-a-glance breakdown. Focus mode or Do Not Disturb Features like Focus Mode on iOS or Android’s Do Not Disturb can help limit distractions and boost productivity. You can block out all calls, messages and alerts and then start allowing interruptions from key people and certain apps. This is especially important when you really need to focus. Digital Wellbeing and screen time Use digital wellbeing tools to track screen time, reduce screen addiction and promote healthy phone habits. App timers and limits on social media can help you stay focused and balanced. You can then get locked out for a while if you go over the time you’ve set yourself. Lots of the things we do are just a matter of habit. So, setting up little digital intervention will help you break bad habits. By giving your phone a decent spring clean you can boost its speed, performance and your security. Plus, you can make sure you’re looking after your own wellbeing. With a bit of a tidy up you can rid yourself of months of digital clutter. So, give it a go! Giveaway time! Now that your phone is all cleaned up and running smoother than ever, why not treat yourself to something new? How long have you been using your current phone for? Share your answer below for a chance to win a SHARK Anti Hair Wrap IZ202UK Cordless Vacuum Cleaner - Blue! The winner will be chosen at random, so make sure you’re keeping an eye on your inbox or DMs for a message from us. But don’t wait too long – the competition closes on 25th March at 23:59!

Can I use my phone in Iceland

Hi, I am going away to Jersey and wondered in my ID 4G would work there? Asking as was hoping to use Google Maps whilst out there. I went to Guernsey last year and it wouldn’t work there. Wondered if Jersey was different of if there was some setting Ihad to alter to get it working?

Hi there, I would like to change my phone number to my old phone number please

My download speed has dropped significantly in the last few weeks, is this due to the switch off of the 3g network? My download speeds are less than half what they were a month or so ago. Location Bristol.

Hi there. I have had my data dissappear, I had over 300GB of data last time I checked, which was probably a week ago. And just checked again tonight and it's dropped down to 55! I can't see anywhere on the app / online to check my usage to see what happened. I highly doubt i have used all that data? Any help appreciated.

Hi im looking for advice from anyone that has had similar issue please. I ported my sons number from Smarty to ID on Friday and since its ported he can’t receive calls or texts (working fine before) The message caller gets when they try call is the number is not recognised. He can make calls and send sms texts fine. This issue has only happened since his number ported. I've spent 2 days online chatting with agents checking settings etc, all are fine. I picked up new sim from curry's to try and the problem still persists. Even when I insert the replacement sim into his old handset it doesn't work but other sims work fine in both handsets so issue must be down to the port or network as I've ruled out sim issue, setting issues and handset. He cannot access banking apps as needs text verification and this is very frustrating. Even more frustrating is the fact that you cannot speak to anyone at Id mobile, all done through web chat. Any help or advise would be much appreciated

I switched over to ID mobile in August 24 & asked to carry over my original phone number. Since having my ID sim I have two phone number, my original and a new number. People can call my original number but if I call them it comes through as the other number. I am also unable to send text messages from either number & can’t delete one or the other, this has been a pain over the past few months as I can’t directly get hold of anyone as they don’t know what number I’m calling from and there is no one to speak with direct from ID mobile to help

Require physical and electronic SIM to operate simultaneously.

Why am I getting a price rise in a mid contractor price right it is unfair

Since last year, I received a quick call then it stops and it left voice message. Turns out it was Chinese robocall. Then it hasn’t stop since then, with different numbers. I set it Silence Unknown Callers on my iPhone but no feature to block it. Anyone knows how to stop them? Thank you. Silver Hair Deaf.

Just had a text informing me my tariff is going up soon,I'm already paying £57.99 for unlimited everything, I don't want to be paying more and I swear when I upgraded last year they told me no increases to my tariff as they lobbed an extra pound on this one Ive just checked to downgrade my tariff and it's not showing any tariffs to choose from I'm not paying nearly 60 quid a month it's ridiculous , does anyone know when they putting the tariffs on to swop or I'll be cancelling my dd and flying solo hmmm

Just switched to ID using a PAC code to bring my number across. I have had a text saying the number switch has been completed. I can call out but can't recieve any calls, looking at SIM manager the call and SMS toggles are greyed out. I have checked the VoLTE settings are connected, manually chosen ID in the network operators section and reset the settings. Is there anything else I can do.

iPhone 16 Pro Max No matter where i am, home or work, if not connected to WiFi the ID/3 signal strength means nothing, I get the slowest internet connection along with calls the constantly drop out. Why is this? Current location WA1 1RL, home M27 6. Signal checker no issue with either location 5G? Previous network o2 no issues? 28.3mbps

Is my data for Ireland in my plan to use for free?

The credit checking process is absolutely abysmal, I took a sim only out in November 2024 cancelled it in December 2024, I want to join back now and keep getting declined 🤣absolutely nothing has changed in my financial circumstances or with the Credit reference agencies! you need to get a grip it’s a 1 month sim only deal with unlimited for £15 per month I even added a £0 spend cap. MADNESS

Hi I'm looking to upgrade my phone and have found a better deal through carphonewearhouse with id mobile rather than just upgrading straight through id mobile is it possible to do so ?

Hi Guys, my order with ID mobile completed on the 14th of March and said it would be delivered on the 18th by Royal Mail. I’ve called them and they have said all they can do is prompt local mail services to send it but that if I haven’t received it by Monday the 24th to get in touch with the sender (ID Mobile) to submit a inquiry into there the parcel is. It’s been some time now I’ve been without a SIM card and id really just love for this issue to be solved. I can’t log into my ID mobile account as when it sends me the text message I can’t receive it as I don’t have my SIM card.Is there anything I can do is it too late to switch to an ESIM?

So I discovered that when I send an RCS message in Google messenger the wrong phone number is displayed on the recipients phone. I have check the RCS chat settings in messenger and indeed the wrong phone number is shown (it's the original phone number associated with my SIM before porting my number). I have had the phone for around 5 months and it has been fine until the last week with no problems sending/receiving calls or texts. I have tried the troubleshooting steps suggested by ID mobile in the FAQ section which have not fixed the issue. Any suggestions on next steps?

Hi My Moto G10 has stopped sending SMS messages, everything looks normal on my screen however people are not receiving them. I could not see anything that helped on the forum so I posting instead.

Hi how do I find itemised billing in the id App

Hi all I am after a copy of my itemised bill for two weeks commencing 06/10/2022. So my question is:- Does this exist and can I get hold of a copy? Thanks to all who can help

Many of the best smartphones now come with AI-powered assistants to make your life easier. Whether you need a hand brainstorming ideas or want to swap out the background in a holiday photo — there are loads of ways Ai can help you be more productive and creative. All with just a voice command or a tap on your screen. It really is that easy! Gemini is Google’s very own AI model that’s comes built into the latest Android phones. But you can also make use of its nifty features on most Android and iOS devices — just download the Gemini app. Let’s find out more about what it can do… What is Google Gemini? Gemini is an AI sidekick that’ll never let you feel stuck or uninspired. It works just like a real-life personal assistant and generates human-like responses using your prompts. You can even have a live chat with Gemini if you want to. Here are a few of the coolest things it can do: Answers your questions: If you ever need a quick answer to something, just ask Gemini. You’ll get a helpful reply that’s easy to understand. Assists with everyday tasks: You can rely on Gemini to proofread and correct grammar in an email before you send it. Or if you’re a student, you can ask it to test your knowledge on certain topics with practice quizzes. Summarises videos or long text: Gemini can save you time by picking out the most important bits from a long doc, email, video or webpage. It’ll produce a succinct list for you in just a few seconds. Helps you stay on track: Got a busy week ahead? You can use your voice to set reminders, organise tasks, and get recommendations so every day will run smoothly. Generates content: Gemini can get pretty creative. Whether you want a custom image mocked up for a presentation, a wedding speech drafted, or even some complex website code. It’ll help you get off the line or do lots of the heavy lifting. Connects with other apps: Gemini can offer personalised help by accessing relevant info across your Gmail inbox, Google Calendar, and more. It can even integrate with other apps like Samsung Calendar, Notes, Reminder and Clock. Now that you know some of the best things about Gemini, here are a few real-life situations that show just how handy it can be… How Gemini can help you plan a holiday. Need an itinerary for an upcoming trip? Don’t stress — just tell Gemini where you’re headed and ask which must-see attractions and restaurants are nearby. If you give it the dates you’re there, it can also highlight some special events going on during your stay. Gemini can even take your interests and preferences into account, so your holiday is tailored to your liking. And if you’re not quite at the itinerary stage yet — Gemini can still assist with finding flights, hotels, and rental cars. Can Gemini make cooking dinner easier? You want to make a delicious meal, but you’ve realised you’re missing a few ingredients. Yeah, it can be super frustrating. But Gemini can still help you whip up something tasty by suggesting alternative ingredients or finding similar recipes with what you’ve got on your counter. It can even provide step-by-step cooking instructions with timings and portions so your meal turns out perfectly. Shopping for a gift with Gemini. Some family members and friends are a nightmare to buy presents for. And if you don’t know where to start, you can fire up Gemini for some inspiration. Just tell it what that person’s interests are and what your budget is, and it’ll recommend some thoughtful gift ideas. It could find the perfect prezzie or at least help you narrow down some solid options. Use Gemini to organise your day. It can feel pretty overwhelming when you’ve got a day packed with meetings, appointments, and tasks. But you can relieve some of that stress by asking Gemini to organise your schedule. It can suggest ways to optimise your time and even give you a heads up on traffic hotspots so you’re not late to a meeting. If you’ve got a deadline coming up, Gemini can give you a nudge so you don’t forget. Or if you’ve been out of office for a few hours, it can summarise a long email thread on gmail so you can get up to speed quick. What’s your favourite Google Gemini feature? We’d love to hear about it in the comments below. Or if you’ve been using Gemini for a while and reckon we missed something cool, let us know!