Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5477 Topics

M
Rookie
mrjezstubbsRookie
asked in Ask a question.

paid my outstanding balance

I have paid my outstanding balance but my service is still restricted after 3 hours of paying.I need my phone for vulnerable person.

8
Kash
iD Mobile Employee
14 days ago
A
Newbie
Allen101Newbie
asked in Ask a question.

Roaming from outside of band 1 and band 2

I’m confused, if I am not in any of the named countries be it band 1 or band 2, am I allowed to switch on data roaming if I have say 10gb of data in my allowances left without incurring any further costs. I’m in Cape Verde, not on any of the two lists. Is it correct that once my 10gb has been used I will then have to pay the extra charges? Thank you.

5
Kash
iD Mobile Employee
14 days ago
M
Rookie
MartychrisRookie
asked in Ask a question.

Account access

Cant access my account on the android app or via the website. Cant get the info I need calling 7777. Contact us page not available. What is happening. I have been out the country for a week. Has my account been hacked?

1
Kash
iD Mobile Employee
14 days ago
J
Newbie
JenOfarr84Newbie
asked in Ask a question.

Some issues with PAC transfer

I moved from EE to ID. New ID sim received on 2nd April. PAC transferred my old number to my new sim on 3rd April. Now I cannot register my phone due to the account only accepting the number provided in the pack from ID and not the number transferred by PAC. Plus not fully transferred over by PAC. Cannot receive calls or texts from people on EE (my old network) but can from other networks. So my hubby and brother on EE cannot phone or text but my daughter and mom can call from tesco and giffgaff! It seems that either EE or ID have not communicated correctly to get me transferred over. Plus your system hasn't updated my number to allow me to register the number provided to you via PAC and will only send a text to the number recived in the pack - this is not my number now. I have only been able to attempt to register my number on your app today as you have had issues with your app system since me receiving my phone.  

7
Kash
iD Mobile Employee
14 days ago
J
Civilian
James KiernanCivilian
asked in Ask a question.

phone plan

Hi Therei took out a 12 month sim plan however, it showing that it will expire in 12 days. 

2
Kash
iD Mobile Employee
14 days ago
L
Newbie
LisakNewbie
asked in Ask a question.

making a payment

Since logging into to the new app I am unable to make a payment. It just keeps saying oops something went wrong. I need to pay the bill by the 17thThere is enough funds in my account and my card details are correct. Please help 

2
Kash
iD Mobile Employee
14 days ago
Wtaf
Newbie
WtafNewbie
posted in Ask a question.

End of contract want to change to SIM only

My plan ends in 2 days, and I have being trying daily to select the SIM only plan when my contract ends. On the help pages it states you can do this when your plan is 20 days from ending!? All I am getting is an error message, really frustrating when there isn’t a phone number to call.  how am I supposed to change anything if the app doesn’t let me, logging in via my browser, also not working. I feel trapped. Hope someone can save me from this, please!? :-/

7
Kash
iD Mobile Employee
14 days ago
M
Civilian
magwebCivilian
asked in Ask a question.

Port in Number

I have finally received my PAC code from my previous supplier, but have not been able to register to IDmobile as the https://switching.idmobile.co.uk/ site reports its down for maintenance and has been for the last 4 hours. Any idea when this will be back online?

2
Kash
iD Mobile Employee
14 days ago
J
Civilian
JR77Civilian
asked in Ask a question.

New SIM

My iD SIM has arrived and seems to be working but signal in top left of screen is switching between iD 4g and iD WiFi call. Is this a setting problem?

3
Kash
iD Mobile Employee
14 days ago
K
Newbie
Kelly123456Newbie
asked in Ask a question.

Sizeable Charges within Coolling Off Period?

Hi. I’m trying to cancel my Sim Only contract (ordered online) well within the 30 day cooling off period. I’ve tried to do this a couple of times via Live Chat but getting quoted a sizeable cost for doing this. It doesn’t seem to make sense. I haven’t actually received the SIM yet (ordered 3 days ago) so I know it has not been used. No idea how to escalate this to get this resolved so was hoping someone could advise/help.

10
Kash
iD Mobile Employee
14 days ago
Andrea HC
Newbie
Andrea HCNewbie
asked in Ask a question.

New SIM, no number

I have transferred from Smarty and bought a new iPhone 15 with an ID mobile SIM. I’m trying to register the IDMobile SIM, but haven’t got an actual number on any paperwork or emails. There was nothing on the SIM packaging either. I’ve tried checking the “my number” in settings, but my old number comes up. I’m absolutely stuck. 

3
Tom
iD Mobile Employee
16 days ago
H
Newbie
HLWalker2Newbie
asked in Ask a question.

Can’t text

So I’ve recently joined iD and switched my number over using a PAC code.I have no issues receiving calls/ texts (that I’m aware of) but I cannot send text messages. I’ve checked my iMessage settings and they’re all linked to right number.Do I have a faulty sim?

5
Tom
iD Mobile Employee
16 days ago
Dannii Carter
Newbie
Dannii CarterNewbie
posted in Ask a question.

PLEASE PLEASE CONTACT ME TO CANCEL MY CONTRACT!

Please I am begging for someone to get in contact with me to cancel my sons contract.I am now getting threatening letters and now affecting my credit score and paying for a phone that we no longer use!!!!  This has cost me a fortune.I cannot speak to a single person and cannot do this online!I would like someone to call me asap and cancel this mobile - this has been going on since last year!It is having a massive impact on my finances!

1
Tom
iD Mobile Employee
16 days ago
M
Civilian
Mikee PCivilian
asked in Ask a question.

Error -0

getting error 0 when texting Australian number. I can receive texts and have sent some in the past but now not sending. 

2
Tom
iD Mobile Employee
16 days ago
Kevin Mallinson
Newbie
Kevin MallinsonNewbie
posted in Ask a question.

phone calls from spain

Can't phone a landline from Spain, my roaming is turned on , when I phone I get a message saying this number is not assigned to a client, tried live chat but don't seem to be able to speak to a human only useless chat bots any ideas 

11
Tom
iD Mobile Employee
16 days ago
Lewis Nicholson
Newbie
Lewis NicholsonNewbie
asked in Ask a question.

phone

Hi my phone has not been on for over a week I’ve noticed you’ve not took the money out my bank account when it was there? Is there any sort of problem? I can’t get onto the app to pay it says please bear with us. I have never paid it through the app it normally just comes out of my bank so I don’t know what’s going on?

2
Tom
iD Mobile Employee
16 days ago
V
Civilian
vicmutsCivilian
asked in Ask a question.

WHEN IS MY NUMBER SWITCHING?!!!!!!!

I provided my PAC number almost a week ago when I signed up to iD. I was sent am email confirming my switch date of 11/04/2024. It's now after 11pm and my account still has the number given by iD. This is turning out to be the worst experience. My contract with my previous previous provider has been cancelled, I cannot use my old number as it has not switched yet and I DON'T WANT THE NEW iD number. I've been with my old number for over 15 years and I've switched providers over those years with no trouble at all. My contract with iD has started yet I can't use any of their services because my number has not switched. I've been unable to talk to any human. It looks like this is a common thing. This is for any iD humans out there when is my number switching?!!!!!!! I need to cancel if this doesn't happen very soon. I don't want to change my number to the iD number.

2
Tom
iD Mobile Employee
16 days ago
J
Civilian
JagosPhoneCivilian
asked in Ask a question.

Having difficulty claiming the voucher for Refer a Friend

Hi 👋 I would be grateful for some help. I have gone through all the right steps on the Refer a Friend scheme (the one where we both receive £30 curry’s voucher) but I am having trouble:a - finding the account number that I have to submit to claim the reward b - when I try to click the link in the email iD sent, it just takes me back to the original Refer a Friend sign up page and I’m just going round in circles.Please could a member of the iD team message me with how to sort this out. Also, I’ve been trying to sort this for many days but the iD website and app have been ‘unavailable due to technical issues’ - I hope I’m not out of time as that would feel unfair! 

1
Tom
iD Mobile Employee
16 days ago
Jakki Shopland
Newbie
Jakki ShoplandNewbie
asked in Ask a question.

Gift voucher

Hello, I order a new phone through the ID app and with the upgrade it said I would receive a £100 Currys gift card. I ordered the phone on Friday the 29th of March and have not heard anything about the voucher?  Kind regards Jakki Shopland 

3
Tom
iD Mobile Employee
16 days ago
Darren Bugg
Civilian
Darren BuggCivilian
asked in Ask a question.

Charged while roaming in EU

I am a new customer to ID Mobile and I recently visited an EU country. When I got back home I noticed I had been charged for roaming. My roaming tab was turned on on the ID Mobile app on my phone. I spoke to someone at ID customer service and she said that when I arrived in Italy I should have “linked up my phone with one of the ID Mobile partners” - but I haven’t got a clue what she meant, and she did not explain it very well. Could someone please explain what I need to do when I arrive in an EU country to ensure that I don’t get charged for roaming. Thanks. 

2
Tom
iD Mobile Employee
16 days ago
Stewart Ferguson
Newbie
Stewart FergusonNewbie
asked in Ask a question.

how to take prenatal control off

Can you please help me take prenatal control off 

4
Tom
iD Mobile Employee
16 days ago
Andyboy
Newbie
AndyboyNewbie
asked in Ask a question.

order stuck on being processed

Ordered new phone for my wife last Thursday and received confirmation email. Heard nothing since whereas my phone came next day. How do I find out the status?

6
Tom
iD Mobile Employee
16 days ago
Daisy01
Newbie
Daisy01Newbie
asked in Ask a question.

How do i change the voice mail recording

Hello. I am new to id mobile and I have to admit to being rather frustrated with the voicemail set up. You have to give the voice box a name with your recorded voice and it doesn’t then make sense with the pre-recorded recorded message and there seems no way to edit it. Can anyone help me please. Thank you.

3
Tom
iD Mobile Employee
16 days ago
E
Newbie
ElliejaggardNewbie
asked in Ask a question.

new customer

I’ve just joined ID today, I went to call someone but it is saying that I’m over my cap? I’ve got unlimited everything and so am very confused. Any help would be appreciated:)

1
Tom
iD Mobile Employee
16 days ago
Minchen
Newbie
MinchenNewbie
asked in Ask a question.

Direct debit transfer

I have been paying for my daughter’s plan, but she is now going to take the financial responsibility on herself as she is earning money.  I have tried to do this through my id mobile account, using her bank details (in her name), but it won’t let me (perhaps because the bank account is obviously in her name, but the phone account in mine). Everytime I try it says’ Oops, something went wrong’, without telling me what. So how do I do it?

1
Tom
iD Mobile Employee
16 days ago
Terms & Conditions
Why iD Mobile?