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My iD.

Everything you need to know about iD Mobile.

26013 Topics
D
DavideCorreia
asked in Community Archive.
Cannot access my ID account.

My phone was stolen 2 months or so ago, and I requested a new sim. Ive been busy so never got round to activating it. Also, I cannot access my ID account. I try to follow the link from my email address that the invoices are sent to, but it prompts me for a password and email. I attempt with my email address i receive the invoices, but it says that it doesnt exist, which is weird. I tried the email and password recovery, i put in the correct information on the first step, but then it asks for a security code, which i assume is being sent to my unactivated sim. Im stuck and dont know how to proceed. How would i get access to my account. Is it also possible to activate a sim from my account?

1
Mohammed
iD Mobile Employee
5 years ago
G
Newbie
Gh2410Newbie
asked in Community Archive.
Number porting

Hi, my number has ported over today, but only for making calls. When I text it still shows as my new temporary number. i use iPhone. I switched off iMessage and FaceTime and rebooted phone, but still shows as temporary number. how do fix this? thanks

3
Mohammed
iD Mobile Employee
5 years ago
Geebee
Geebee
asked in Community Archive.
Additional SIM

ive purchase an additional sim for my daughters smart watch how it’s not recognised in the watch. How do I ensure it has been activated

1
Phil
Newbie
5 years ago
B
Newbie
Bigcat11Newbie
asked in Community Archive.
Unable to make calls

I am able to connect to the Internet but not able to make calls. I have topped up credit.

8
Phil
Newbie
5 years ago
D
Newbie
DottyPNewbie
asked in Community Archive.
Data roaming

I have a IPhone 6 and am unable to access data roaming in France. Apparently it is to do with the APN setting which I am unable to change as ID do not have agreements with the carriers to allow customers to change this manually. Has anyone else had this problem and is there a solution apart from changing phone provider?

4
D
Newbie
5 years ago
Dannymtha
Newbie
DannymthaNewbie
asked in Community Archive.
Recently got ID

I joined ID 3 days ago, I’m within the 14 days cooling period however I want to change to a higher tariff. Do I have to return the phone or ID can just change it? Any advise welcome.

3
Phil
Newbie
5 years ago
A
Civilian
AdrianCivilian
asked in Community Archive.
Roaming and Credit

If I have no credit will I be able to answer a call if I am abroad? I shall be outside of the EU roaming area. If I don't answer the call will the caller be able to leave me a voicemail message? Thank you for your help.

3
Phil
Newbie
5 years ago
Sanchiks
Sanchiks
asked in Community Archive.
Pac code

Hello can i please get Pac code?as when i call i dont remmeber my card last digits as i changed card

1
A
5 years ago
C
Cocokk
asked in Community Archive.
Network outage

I have been having patchy signal in Great Yarmouth over the past one week and the network is now completely off. Wen will I get network back please?

1
A
5 years ago
A
Astra
asked in Community Archive.
buying a sim card

Hello there. I'm having a trouble with buying a sim card. I'm a foreign student so didn't live in the UK for the previous 3 years as it needed to buye a good sim card. Does someone knows what should i do?

1
A
5 years ago
Demehry
Demehry
asked in Community Archive.
PAC

Hi. I’m already with id but my contact is due for a renewal and I need a pac number so I can keep my exciting phone number. How do I get this please

1
A
5 years ago
Nadine94
Nadine94
asked in Community Archive.
Calls texts and roaming

Hi, i am currently in America and I can’t make any calls any texts and roaming isn’t working I spoke to ID on the live chat but what they said didn’t work, and finding it hard to get them on live chat again as the time difference. I have tried everything I just want to cry!!!

1
A
5 years ago
jt12345678
jt12345678
asked in Community Archive.
Pausing a 30 day contract?

Is it possible to pause my 30 day rolling contract such that I can skip payment for 2 months and then resume the contract and keep my number? I'll be outside the UK for a few months so don't want to pay for months I won't use the SIM, but will want my same contract and number back when I return. Thanks!

3
A
5 years ago
mhurley
Newbie
mhurleyNewbie
asked in Community Archive.
Moving from contract to sim only

Had a message come up saying i'm eligable to upgrade I've selected Sim only I received the Sim and put it in my phone I gave the serial number of the new sim to someone at customer services as I wanted to keep my old number Was told to switch phone off and back on for this to take place Still have the new number not old one. Rang back ,was told by a different person that i can't keep my old number! Asked for the manager to give me a call back, this was 5 hours ago and no one has rung me back... Not happy

4
A
5 years ago
twynog
Newbie
twynogNewbie
asked in Community Archive.
Wifi Calling

I signed up to an iD contract so that I could get Wifi Calling, but although I know my phone (Galaxy Note 8) supports it, it's not showing up in the phone settings. Any ideas?

1
P
5 years ago
J
joeshimi
asked in Community Archive.
Unlock iPhone

Hello, Please explain the process to unlock an iPhone that's been used with an ID Mobile SIM card. I'd like to accomplish this as quickly as possible as I'm without service. Thanks, Joe

1
Gregor
Sidekick
5 years ago
Millmax20068
Newbie
Millmax20068Newbie
asked in Community Archive.
Upgrade from sim only to sim and phone contract

I am currently with id and have upgraded from sim only to sim and phone contract. Will i keep my current sim only number.

1
Gregor
Sidekick
5 years ago
S
Newbie
solodemonNewbie
asked in Community Archive.
issues registering sim card

Hi, I’m trying to set up my id mobile account online but it’s saying that either my date of birth or surname are incorrect. I don’t know where to go next thanks

17
L
Newbie
5 years ago
L
Ljh2758
asked in Community Archive.
Id app

I upgraded my tariff yesterday but when I go in my id app all i can see is details of my old tariff, do you know why this is?

1
Phil
Newbie
5 years ago
A
arsalmuhamad6
asked in Community Archive.
delivery card from dpd

[h1]how do i get my delivery card if im click and collecting[/h1]

1
Phil
Newbie
5 years ago
T
Civilian
TarpeyCivilian
asked in Community Archive.
Just joined. No network coverage!

So my phone to constantly showing selected network unavailable, and the coverage checker gives a strange issue warning: "There is an issue with the service in your area. This fault has been going on for longer than we expected. Please check back in the after 7 days to get an update on this issue" (Coventry, CV5) The fault had been going on longer then expected? Well it certainly wasn't on the coverage checker for new customers when I ordered a SIM on Friday. Three's coverage checker shows no issues in my area. Is this a sign of things to come, should I have joined a proper network? Is it easy enough to get refunds for periods of no service? Do iD mobile really expect customers to put up with issues for a week before checking back for fixes?

1
Phil
Newbie
5 years ago
R
robmayer74
asked in Community Archive.
received SIM, trying to register, using correct details, but telling me 'password not quite right'

I know it is, because I write it down temporarily. Then I try to use forgot password link and it tells me a secutory code has been sent to phone. Nothing received. For a first impression, this is rubbish. THe material says 'pop out your sim', put it in your phone, start using it. I cant make any calls on the phone and cant resolve the issue on line....cancel DD ? And stick with BT..?

1
Phil
Newbie
5 years ago
nollag2006
nollag2006
asked in Community Archive.
Re-issue PAC code

Hi - I've recently cancelled my SIM only deal with ID mobile as the service is very poor. I've already given 30 days notice, but cannot find my PAC number and I got cut off from the web chat Can you please re-issue my PAC code, without starting the 30 day notice period again?

1
Phil
Newbie
5 years ago
Royhgb1
Royhgb1
asked in Community Archive.
Australia SIM

I am going to Australia and will need to use Three SIM for roaming. Will I need to unlock Phone from iD or can I just switch as iD use Three network?

1
Phil
Newbie
5 years ago
Raivis
Raivis
asked in Community Archive.
PAC CODE

How I can get a PAC code if I forgot details which I give when get a contract

1
Phil
Newbie
5 years ago
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