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My iD.

Everything you need to know about iD Mobile.

25926 Topics
Madamimadam
Madamimadam
asked in Community Archive.
WiFi calling on s7

Hi all Ive just got an S7 and want to set up wifi calling on it anyone know how to do this? Thanks

3
Kevin M
Legend
5 years ago
David E
Civilian
David ECivilian
asked in Community Archive.
My Account

As you offer no means other than Live Chat, which I rarely if ever find available, and contact via the "Account App", which I have not bee able to access for some two years I find myself on an open forum asking to cancel my account. I have tried to register for the account app - unfortunately my details already exist, I have been through the forgotten details procedure to be confronted with the "Something went wrong" message and similarly the forgotten password process. Please take this as notification and contact me to confirm you have received it.

1
Kevin M
Legend
5 years ago
GRW
Civilian
GRWCivilian
asked in Community Archive.
Galaxy Ace

Will your s I'm card for galaxy ace

1
Kevin M
Legend
5 years ago
G
Newbie
grshreeramNewbie
asked in Community Archive.
Unable to register account

Hi I am unable to register online as it says my details are wrong

1
Kevin M
Legend
5 years ago
F
Newbie
FlootsNewbie
asked in Community Archive.
Direct Debit from Company Bank Account

Is it possible to set up a direct debit for an ID sim only account from a UK company bank account? I keep entering my company bank details and the direct debit keeps cancelling a day or so after. Thanks.

3
Kevin M
Legend
5 years ago
D
dazbolee
asked in Community Archive.
Can't change to 4g

When I try to change my network to 4g, I get a message saying that unfortunately the process com.android.phone has stopped.

1
Phil
Newbie
5 years ago
O
Civilian
Okiabfbs123Civilian
asked in Community Archive.
Shall I get ID mobile or Virgin Media?

Both Sims are same price and have same properties.

3
Phil
Newbie
5 years ago
S
Newbie
sgiedziunNewbie
asked in Community Archive.
No data/roaming in Spain -dual sim

Hi, When using my dual sim lg g6 in southern Spain, if I switch sims and then revert back to id, I cannot roam or get data (only via wifi) I am told "you have lost data connectivity because you left your home network with data roaming turned off" This happened with my three previous dual sim phones also. Have been on id chat lines and given different APN details, but the problem persists. What are id's preferred networks in southern Spain/Gibraltar? Thanks Steve

2
S
Newbie
5 years ago
R
Newbie
RtheHoodNewbie
asked in Community Archive.
Cannot access account since last week

Since last week unable to access my account either via app or PC login. When I contact via Chat/Phone they say I am not registered. I am registered as I confirm when I try to (re)register. It tells me that I already exist as a user. I started with a monthly contract earlier this year but changed it to PAYG during the cooling off period. I think that it is related to that change. I saw something on line that indicated accounts are maybe locked/deleted 6 months after expiry of a contract (?). Mine didn't expire, but I changed it to PAYG and that could have been 6 months ago. I cannot re-register as it recognises me as a valid user but will not let me access the account. Anyone had a similar experience?

4
R
Newbie
5 years ago
C
Newbie
CLCollinsNewbie
asked in Community Archive.
New number

Hi, I’ve received a new sim for my daughter. I can’t find the phone number for it anywhere? This is her first phone so no number to transfer. I’m waiting for my phone to be unlocked so I can’t insert the sim yet. Thanks

2
C
Newbie
5 years ago
Toagie
Toagie
asked in Community Archive.
No Service

I've just put my new sim in my phone and registered etc but have no signal whatsoever. Says No Service. Have I done something wrong or is this network not going to work for me?

1
Mohammed
iD Mobile Employee
5 years ago
Francisco Quelhas
Francisco Quelhas
asked in Community Archive.
4G on Nokia 105?

Hi, is it possible to have a SIM deal 4G on a Nokia 105? I've connected it but got no service. Thanks

1
Mohammed
iD Mobile Employee
5 years ago
merlingray
Civilian
merlingrayCivilian
asked in Community Archive.
SIM not working

hi. I took a SIM out with car phone warehouse. the said it is all working and I went home. I put the SIM in and it was not registered on network. I called id they said they could not find an account in my name. I went back to car phone warehouse and they gave me a new SIM with temporary number while mine transferred. I got home again not working. I call id they can't find my account. I go back to car phone warehouse. they ring there main branch and the guy said it needs activating manually. they did that and sent me home saying it will work in 2 days. 2 days later I go back and it's still not working. however I did revive an 8 digit verification code from I'd on it but all numbers I try to call at not recognised even 7777. I return to car phone warehouse. he calls id and tells them the story. id said I must register on the I'd app to finalise the number change over and it will all work and send me off again. I get home and try to register an account only the 8 digit verification number

3
Mohammed
iD Mobile Employee
5 years ago
Aprilgray2002
Aprilgray2002
asked in Community Archive.
ID SIM card not working

I got a new ID SIM card on contract and it's not working in my unlocked phone, when I put it in it says to get a unlock code

1
Mohammed
iD Mobile Employee
5 years ago
brianc
Newbie
briancNewbie
asked in Community Archive.
tethering

[b][u]WHY[/u][/b] does id mobile not support tethering when almost [b][u]ALL[/u][/b] other networks do ?

1
Mohammed
iD Mobile Employee
5 years ago
Deathstardisco
Deathstardisco
asked in Community Archive.
Upgrade and site Issues

So I'm allowed to upgrade my phone but the site doesn't appear to be letting me, I go through the whole process of selecting a phone, a plan, accepting conditions, then when I enter my card details at the end it refreshes straight back to square one. No error messages or anything. I spoke to someone on live chat and she told me it was because I wasn't using google chrome as my browser, so I then went and downloaded it only for the exact same thing to happen again. I went on live chat and spoke to a different person who said they'd all of a sudden been informed of a problem on the site in the minute that I spoke to her. Is there actually a problem with the site or am I being fobbed off here?

3
Mohammed
iD Mobile Employee
5 years ago
D
Newbie
DanTNewbie
asked in Community Archive.
Wi-Fi calling issue on S8

I've had a Samsung Galaxy S8 on i.d. for 2 months. Wi-Fi calling (the reason I took the contract due to intermittent reception at home) hasn't worked very often from the start. Sometimes not at all (despite having Wi-Fi calling turned on and being next to a Wi-Fi router). I've been in contact with i.d. on chat and phone. They directed me to Carphone Warehouse who directed me to Samsung who directed me back to i.d. etc. Finally, I seem to be able to have Wi-Fi calling more often, but in order to get it working I need to manually turn the mobile network mode to 3G only (not 4G/3G/2G auto connect). This means it is not a seamless transition and involves pressing - settings/connections/mobile networks/network mode/ 3G only. Does anyone know how to make this a quicker process or, even better, know a better more seamless way to have Wi-Fi calling without it being at the expense of 4G because this 'work around' obviously means that when I move away from an Wi-Fi connection I don't h

8
Mohammed
iD Mobile Employee
5 years ago
Heathercr3
Newbie
Heathercr3Newbie
asked in Community Archive.
No SIM detected abroad

[h1]went to Lanzarote and no sim detected . occasionally straight after restart it would pick up roaming then turn off and say no service.plus the phone kept turning off and on again 6-10 times a day.what on eath is going on ?" Came back to UK and all works fine again.[/h1]

2
Heathercr3
Newbie
5 years ago
waddy19
Civilian
waddy19Civilian
asked in Community Archive.
Activating replacement sim card

hi, I have just received a replacement sim card and need to activate it. The website address stated with the sim card is "not found". Live chat is "not available" and ID mobile are not answering the phone. Can anyone tell me how to activate the sim card?

3
Phil
Newbie
5 years ago
C
Civilian
chrissyburnsCivilian
asked in Community Archive.
Sim Card not working

I've just received my sim card and it isn't even active when ID Mobile stated that it would be.

2
Ryan
iD Mobile Employee
5 years ago
Hasan
Civilian
HasanCivilian
asked in Community Archive.
Is Huawei p20 pro Dual or single SIM?

I order a phone to idmobile Huawei p20 pro but I order dual SIM is it dual SIM or not?

1
Ryan
iD Mobile Employee
5 years ago
M
melvinwatson
asked in Community Archive.
Unable to access ID App

when I try to access the id app I get a message to say unable to establish secure connection.Used to work perfectly, stopped working this month.

1
Ryan
iD Mobile Employee
5 years ago
KG89
Newbie
KG89Newbie
asked in Community Archive.
Login issue

I have been unable to login on PC - after I enter my login details and select Login nothing happens. Had this issue yesterday and still the same today. Can anyone help?

1
Ryan
iD Mobile Employee
5 years ago
Boyracer69
Boyracer69
asked in Community Archive.
I want to change my sim only deal with you

I would Like to change the deal I have with you now to the deal witch is £10 per month with 500 mins and 7gb

2
Ryan
iD Mobile Employee
5 years ago
Sandeep
Sandeep
asked in Community Archive.
Can't connect to iD network on new phone

Hi I have just swapped my htc m8 to a Samsung galaxy s7. It is unlocked to any provider. My iD sim does not work in the s7. I have tried my sim in another s7 and it works. I have tried another iD sim in my phone and it doesn't work. When I boot up the phone I see the iD symbol in the lock screen. In the settings menu, in connections, I see iD selected as the access point name. All the settings in the access point match the settings on the iD web page. I can not make calls, or access internet. Please can someone advise. thanks Andrew

1
Ryan
iD Mobile Employee
5 years ago
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