My iD.

Hello I’d mobile team, I had bought a phone with sim contract and I want to keep switch to id mobile. I want to keep my existing number which is connected to Vodafone. How can I change my number ? I had requested to website to change sim with pac number but still haven’t got any results yet. kind regards mahfuz

Hi! How to Get STAC to switch network? My curent moile numer didn’t have Veryficanton code so i cant log in to app likes eBay or QickbooksThats the reason why i have to leave Now i trying from my ID administration panel ask about STAC and got this. “The requested URL was rejected. Please consult with your administrator.Your support ID is: 8072327540553142742” Please can someone help?

Hi all, I hope you're well. Just joined with you and have taken out a contract with a pixel 7 unlimited everything, that's supposed to come with a £100 Currys gift card. This was missing from the package. Is it usually in the box or is it emailed over?

Unable to register a new account.

I need my account set up invite email resending to me - it has expired. As a result I cannot log in to use live chat. ID Mobile have created a catch 22 situation where customers are stuck and have to a ask a question on community board - absolutely bonkers! Very frustrating situation. Will never touch ID Mobile again.

So I moved to ID last week and my number switching day was yesterday 15/11 Since yesterday at 2:00pm I lost all connectivity, and my sim is not recognised by ID... Reached out to customer service who were clueless, everything they suggested I've already tried! I even went and got a new SIM from curry and activated it on my account and still absolutely nothing! Every other sim I tried work on my phone and my ID sim did not work or being recognised by any other phones! I now have no phone number, no data, and my phones keep giving me "sim not provisioned - emergency calls only". no ability to make or receive calls, no ability to receive messages including those from banks and online accounts that need to verify me (vital for my work). I'm not even able to get my PAC to close my account and move somewhere else as obviously I can't receive texts! I'm stuck I can't even just go and get another contract somewhere else straight away as my problem is my dependence on my number that I now can't retrieve!!! This experience is beyond stressful ..I'm in physical pain because of it! I wish I never made the move. Ive just joined to pay bills and get no connectivity it seems! Any one can offer any advice?? I feel huge anger and this is taking me to dark places...please help.

I've ordered a phone through yourselves this morning. I am away over Christmas. I forgot to change the delivery address. And i'm not gonna be able to receive the phone and essa can change it

Anyone else having issues this morning seems like it happening every week now

Hi, I am in Dubai. Could not receive or make calls says spend controlI have still £ 21 left. I am totally cutt of from connications

I can't send an SMS to 81111 (BBC Sports). My premium cap is £25 so I don't understand why nog. Any ideas?

Hello, after I had ordered the phone, I had sent a PAC code over on one of you’re email links and selected today Tuesday the 19th for the switch with my number to be made, I just want to check if i will get a message saying it’s been switched and if I need to do anything further with my previous EE contract. My account with ID is still saying the number that you provided not the number I want to switch it over to

So I upgraded about 2\3 weeks ago to a 30 day rolling sim only deal after the previous 2 year contract was in its last month as told if I do nothing I'd be continued to be billed at the full contract rate of £40.32 despite that the phone cost had been paid after the last to this months bill. Thought it was now illegal to continue to bill for the handset loan cost after the minimum period was over for the handset? Anyway, so I upgraded to a sim only deal about 2\3 weeks ago as I received an email to state the minimum period was about to come to an end. The sim only deal I changed to is £9 per month and when I log into the online account the account details seem to confirm this. Yet tonight I have received a bill, some 2\3 weeks after moving to a sim only deal for the full old contract rate of £40.32 and not what should now be a rolling 30 day sim only deal. Anyone care to explain why I'm therefore being billed at the full old contract rate for the next month then the new sim only deal I upgraded to early this month?

When I ring a number it tells me I’ve dialed the customer payment helpline and it tells me that I’ve paid my bills and then hangs up. I have turned my phone on and off. It won’t let me send green text messages either. HELP!

Hi, No phone service and Live chat not working as well. How I can contact someone to discuss that I have ordered my PAYG SIM on 14th Dec and via PAC code my current O2 SIM disconnect as well on same day, now I am without SIM since 14th and SIM not delivered. I have tried via facebook, no one answers any queries as well. What I can do to get in touch. I like to get cancel my contract and get the PAC code to cancel the contract today, so I can go with another company?

i ordered a sim card and went online to enter my PAC code. The sim card has not arrived.My order was made on December 14th (No. 130482144) Trevor Winter Original IDMobile No. [REDACTED] But I entered my PAC online assuming the card would turn up as promised to change to my old number [REDACTED] Now my old supplier Vodafone have cut me off and I have no phone. Please help

Their motto 'we are a company that care', erm that's far from the truth. ***18th Dec- heard nothing again had to again go on live chat to be told same story and that they don't know why a manager has not called back. Also lost a 3250 order today as someone thought i was out of business as its been disconnected. Disgusting **17th Dec - still nothing. Shambles however payment is coming out TOMORROW. WTF *further update spoke to them on phone 15 December for manager to ring me told would be within 24 hours - NOT HAPPENED At the minute a joke of a company. This is the email i sent after speaking with someone on Wednesday. When i spoke to them i was told said they would get it sorted in 48 hours (after seeing below more time and me being reasonable). 48 hours later their response is we want another 72 hours. 😡😡😡😡 Email Summary : December 3rd placed order Switch date was meant for December 8th I communicated firstly on the 8th at 1730 to be told to wait until after 6pm and it would be done, that didn't happened. I communicated again on the 9th for which i was told their was a delay due to a missing file within the transfer to wait 24 hours to be resolved. They said they had communicated that with technical to resolve. I was offered 16 compensation at this point and also given a complaints reference number. I also communicated with talk mobile to ask abiut the missing file they explained they have sent everything at their end (also attached) Sunday 10th never happened Monday 11th i again communicated with you to be told again please give technical another 24 hours but this time the complaints team would communicate with me too within 24 hours. Tuesday 12th nothing again happened sonat 1930 i contacted you to be cut off because you closed at 20.00. Wednesday 13th i was on webchat over 1 hour to be told that it hadn't been sent to technical at all and that they would now do it and it would take a further 48 hours. At this point i was fuming and asked to cancel but i couldn't even do that without losing the number. So I contacted via telephone and spoke to mousaf who listened, explained abiut the missing file again and still no real update on what i was told on Saturday. I have to wait up to 48 hours again as its now with technical. As i explained i have had this number over 10 years and i use it for work purposes and so close to Christmas i am losing business because my customers have that number, i could also be getting bad feedback because again i can't have access to this number. Its absolutely not on this, me having to chase you for a number that was suppose to be transferred last Friday. I keep as you can see keep getting told, wait a further 24 or 48 hours and nothing is been done. I need my number back. It is outrageous the amount of time and money lost in communicating with you. You have sent me my direct debit confirmation through post for something i cant have access to through mt own nunber. I am expecting a call, a resolution and this sorting within 48 hours.

How do I access the account details for an additional SIM only contract that I took out for my son?

I’ve been getting lots of email for my new phone, however, I can’t register , as you won’t let me. What a good start to a new contract! Where are the customer service people and Live Chat? As Currys is the parent company, I will be contacting them for help, if I don’t get a response from ID!

Does anyone know if I can keep my number I am changing from a sim only deal with ID to a contract phone also with ID. Have been told I can’t keep my existing number

Hi everyone I'm just looking for some help please. I've tried to swap my old number onto my new SIM and phone so I've requested the PAC code and it says it's gone through. But when I make phone calls it comes through with my old number but when I send a text message it comes through to people with the new number. Any ideas of what I can do?

Hi, I have 2 phones on my account both Galaxy A53, one is my wifes the other is mine. Just recently my wife has been missing calls and unable to make calls when away from the house, at home it works fine. We have checked its not in aeroplane mode and her network settings are the same as mine, everything seems to be the same. I can make calls from the exact same location, and it goes straight to answerphone when ringing her, even though I am sat next to her. Any ideas please or is it broke?

My PAC code has not fully transferred over, I can make calls but cannot receive calls or texts, I have been onto customer support every day since (should have transferred Monday, now Friday) and still nothing. I cannot access any apps of banking as they all require text authentication so cannot pay bills let alone speak to anyone about this. Customer service keeps blaming O2 for not sending files but I have yet to have anyone from IDmobile contact me even though this has been escalated. Deeply regretting switching at present, you only find out how good a company are when you have an issue…..

Hi I requested my number to be ported over to ID Mobile, This was due to happen on Monday 11th December. At lunchtime on 11th my old sim card went dead, this was a promising step in the transfer happening. It then got late on Monday and my old number had never appeared on my new sim. Long story short my number still hasn’t been ported! It’s now been 5 days without my number and not one person and ID gives a s**t. I have had 2 complaints raised and i have not heard a thing from anyone. When i contact ID on the live chat i just get told the same thing as it appears many people on here get told and that that they are waiting for ‘files to be exchanged’ I have checked with my old provider who confirms the number has been fully ported out of their system and therefor the issue is solely with ID. When i contact live chat for an update all they do is copy and paste the same message from monday and supply absolutely no update to the situation at all. I’m now unable to access any of my account as i can’t get any access codes sent to me as they are going to my number that is now disconnected! I have put in a complaint with Ofcom regarding this matter! I simply want an actual update without being give a load of BS about the situation and when it will be resolved! it’s safe to say that my number is likely to be ported away from ID the second it becomes active! that is of course if it ever gets ported over correctly. Please stop BS your customers with the same ‘technical issue’

What to know where my tablet is.

I have purchased a £20 bundle and this shows on my account. But when I try to make a voice call it says no credit available and the data will not connect. I have done all of the usual things like restarting and taking out sim nothing works. The bundle was purchased over 12 hours ago