Plan Changes & Upgrades.

I want to pay the amount to close my agreement 

I am due an upgrade, but I am unhappy with the available options. When looking at deals from different providers, I saw that I could get an iPhone 17 pro max from ID Mobile for £44.99 per month with a £169 upfront cost. However, this deal is not showing as available in my upgrade deals on my app. Can I upgrade my current plan to this one as I want to stay with ID Mobile but no other options I have been offered via the app are suitable. 

When is my contract up as I would like to consider switching to sim only 

Hi all, Apologies if this has been asked before.My wife's 2 year ID contract has come to an end and has now been billed the same amount. She would like to take up a 30 day rolling contract instead but the one she wants isn't on the upgrade list. It's on ID mobile's website (presumably for new customers). She has had an online chat with one of their sales representatives who said she can only upgrade to the ones on the list.What is the best way to start a 30 day contract which is on their website?Should we end the current contract, get a PAC code and then buy the one she wants from the website? Any help will be much appreciated, TIA.Sean

Please 

Currently have 2 contracts need to cancel old contract and transfer old number to new one but have an esim 

Hello! is there any restrictions when upgrading from sim only to mobile phone after 6 months 

I upgraded my phone yesterday but my bank declined the payment today because I didn't authorise it in time will you try take the payment again  

I would like to upgrade but the upgrade plans are a lot worse than the plans I can get if I cancelled my current plan. 

My 2 year id contract as just finished and I can upgrade. If I now get a 1 year SIM only contract can I easily keep my phone number?

So I have a sim only for a 12 month contract, my upgrade is due on the 07/05/2026 since it’s been 6 months, does that also mean I can upgrade with Carphone warehouse as well to a device? 

How do I find out my end of contract date?

Sorting sons phone. The phone itself is paid for now so I have selected a sim only deal. Will iDmobile stop taking the old amount automatically? 

How do I change from sim to phone contract please 

Chat to agent

wanting to know if my nothing phone is payed off 

wanting to know if my nothing phone is payed off 

can I pay my phone bill off for my phone and continue with a contract or will i have to leave and then come back for a sim only contract? if i can do this how do you do this?

I want upgrade 

My contract is ending and I am trying to change my plan to a sim-only plan. In the app I have gone to the section to change my plan, selected a new sim-only plan but once I have accepted the T&Cs and I click on “Confirm change of Plan”. I get this error message:  Oops… something went wrong. Please try again.  I have tried this from my Mobile App and from a web browser on my PC, both result in the same error. The only last option left for me is to get a PAC code and go elsewhere.  Can you please help me with this? 

Why is this new customer deal better than my upgrade? Is there no such thing as valued customer any more? https://www.uswitch.com/mobiles/deal-group/?key=samsung%7Csamsung-galaxy-s26-ultra%7C512gb%7Ccobalt-violet%7Cfalse%7Cid-mobile%7C24%7C2147483647%7C2147483647%7C2147483647%7C169.0%7C39.99%7C1157.56&splashpage=true&position=1&list=samsung_galaxy_deals%20-%20organic&list_loaded_id=c46db5e9-f3de-42c1-864c-b6cc70779ba1&page=%2Fmobiles%2Fsamsung_galaxy_deals%2F&is_promoted= Offe

Hello website keeps crashing on me while I am trying to up grade please 

Sim

I need to upgrade my phone, as its glitching in just over a year of use.  I am now due an upgrade, but nearly every decent phone is nearly twice what I currently pay.The options are few too.  E.g. not option to pay a higher up front cost to bring monthly costs down, or not have all the other bits.On top of that I've gone on line and the upgrade deal is poor in comparison to new contracts.I then searched elsewhere and found the phone I'm looking for far less https://www.raylo.com/products/new-samsung-galaxy-s26-ultra-5g-512gb-cobalt-violet?term=24-monthsI'm really disappointed by what is being offered as an upgrade, to a reliable customer that already has 2 contracts with you.My contract with a phone is about £29 a month. Now I've stopped paying for the phone, I should just be paying f

I’m eligible for a upgrade on 17th of may but there running promotions on the Samsung until the 5th of may would I be able to pay an extra month and bring my eligible date forward