The offer that I went for provided Pixel Buds with the Pixel 6a but no buds arrived with the phone. Please advise me on how to obtain the  Pixel Buds.

I swapped to ID last month and they sent an email about apple subscription free for 4-5 months. I clicked on the link, pressed redeem but it keeps saying there is an error. Can someone tell me what the issue is?  thanks 

Will ID mobile be selling the Z fold 4? 

My mobile doesn’t work in the south of Ireland 

Hi, how can I change it so ID won’t automatically block messages I send to enter competitions. Due to corona they have closed their call centres. thanks 

I am with ID and have recently bought a new contract. How do i transfer my old number and cancel my old plan?

I ordered a sim to an address on the other side of the country. Can i get a new one sent to my actual address?

How do I cancel sim only pay monthly without an online account please? 

bill increased by £3.26 on my second bill so only had it a month

Can I add another contract phone on to my account?

I've had my phone a few weeks now. I've tried powering off and taking the SIM card out but nothing works - no authentication codes are getting through. Lots of sites and services I can't access because of this! Please help!

In June I increased my package including increasing my payments it appears the payment increased but not my allowance still only getting 1Gb

I went to Carphone warehouse because my phone is due an upgrade which is stated on the app. However when I upgraded 2 years ago I changed my phone number to keep it the same. Now it says that this number can not be upgraded but my old one can. If I upgrade my old number will this actually upgrade my phone or will it upgrade something completely different? 

I moved to Italy with my ID mobile SIM, and managed to connect to the local network via roaming. After several months the ID SIM stopped working, I assume because I had been too long out of the UK.I've recently been to the UK and Austria, and the SIM worked perfectly fine in either case. I hoped that would restore the SIM functionality, but when I went to Italy again, the SIM still can't connect to any local network. As of now, I’m paying for something I can’t use, so I’m thinking to delete my plan altogether.Does anybody know if there is a way to fix this?Thanks

I have a bundle that hasn’t run out yet but I’m unable to make calls ( the phone says I have no credit) and send texts. I have tried my sim in a different phone, I had the same problems. I haven’t changed any phone settings either. It was literally working one day and not the next. I have a strong network signal and can receive calls and texts.  Please help!?!? 

I’ve received my new mobile as part of my new contract with id mobile but there was no SIM card. Not very impressed and will be cancelling unless someone gets back to me to help

I have moved to a new address and need to inform iD Team. How?

Hi,  I’ve switched to iD from EE recently, on a Samsung Galaxy S20+. Before, on EE, in my bar at the top it would feature the VoLTE symbol for 4g calling (as I understand it), but since switching this has disappeared. My device is definitely capable of it, and I understand iD offer 4g calling/VOLTE, so why has it stopped showing?  Is it something only available on certain plans or do i have to activate it or what? 

This might be more of a bug or sales tactic. But why are the normal iPhones not listed, their only seems to be the Pro or Max versions showing and not the normal ‘iPhone 11’ and so forth. 

In My Services it says the PAC code should have been transferred yesterday. It says on the bill I will have been charged since the day I purchased the new SIM but I’m still having to use my old SIM with 3 as this hasn’t been processed yet.

I have tried to transfer my old number over, but it says the old PAC is not recognised. I have checked and checked numerous times.Also when I registered it seemed to set up two accounts. I receive two emails and two letters about everything. Not sure if this will mean two direct debits too.I only wanted one SIM card. Thought it would be simple……..::

Following a bereavement in the family, we would like to change a mobile contract to a PAYG sim so we can continue to keep the phone number. Can someone please contact me about this ASAP. Thanks

I have been left without service for a week and it causing some upset as I need my phone out of WiFi areas. My account clearly states I am well within my limit, in fact it shows I have 99GB left!!!! I cannot seem to find a way to get in touch with customer service and am getting very very irritated by it all. We pay for a service after all. I appreciate an automated system might be the way forward but surely only if the system works 🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️

As per the title

Can someone please contact me from customer service. Absolutely fuming now it's been weeks of no service and no success trying to contact the invisible team but money still leaving my account.  I've had emergency situations where I have been unable to make calls and I want this rectified