Unanswered questions

14169 Topics

Jonathan Dearth
Civilian
Jonathan DearthCivilian
asked in Your Phone & SIM.

id have not kept my existing phone number

They said 7 days ago they were going to do it.This was after a day of trying to get them to do it.They still haven’t done it  can’t contact they as can’t login to App - they send a code an hour after requesting it so when I enter it’s invalid.What do I do?

2
Tom
iD Mobile Employee
1 month ago
E
Newbie
EmileeKendallNewbie
asked in Ask a question.

billing help.

Hello, I switched over to ID mobile in January and for two months now I have been paying £50 instead of £33.99. I am aware of the 4% increase from April but 1) 4% extra on my bill should only be a couple of pounds and 2) I paid an extra £14 last month too. Can you please help me before my bill is due on the 15th as I shouldn’t be getting charged this month. I am unlimited everything too. 

1
Tom
iD Mobile Employee
1 month ago
A
Newbie
aliceanjaNewbie
asked in Your Phone & SIM.

unlimited calls and texts, but bill cap used

Hello,  I have a plan with unlimited calls and texts plus 60gb of data (I have 67gb remaining due to the rollover from last month). I have just received a message saying that I have used 100% of my cap, but have not been using my phone differently to the last few months. As a side note, all of my bills are up to date and I haven't had any problems with the direct debit going out. Are you able to "unblock" my phone so that I can continue using it for the second half of the month?  Thanks in advance  

3
Tom
iD Mobile Employee
1 month ago
L
Newbie
LD24Newbie
asked in Ask a question.

Handset delivery delay nullified redeeming offers

Very annoyed as a newbie to id mobile that the offers I signed up for when pre-ordereing my Galaxy S24+ were refused by Samsung as:1. I couldn't redeem the offers within their time frame as my handset was delayed and only received on 27 March confirming the IMEI number required by Samsung. 2. Despite receiving my handset on 27 March and completing the redemption immediately as the offer ran from 31/01/24 - 27/02/24 and we had until 27/03/24 to redeem.3. I then discovered that Samsung required my redemption application within 30 days of my contract start date which was not communicated at all by id mobile as there was no communication issued as to status of pre-order, etc.4. My contract start date is 9 Feb, my invoice is dated 26 March and my handset was received 27 March with that illusive IMEI number. Samsung were unhelpful. Id mobile have been unhelpful. Frankly frustrated as I thought that the offers were great and enticed me to upgrade my handset and move to id mobile. I was reason

3
Tom
iD Mobile Employee
1 month ago
C
Civilian
CheuleCivilian
asked in Ask a question.

Poor 5ghz Wifi speed

Just got my Moto g84 yesterday. Great timing as the id mobile app isn’t working as I’m sure you all know. Anyway, doing some speed tests I notice the phone cannot do more than 320mbps on the 5ghz wifi band. My old Pixel phones (3 and 6) would do 500+ and 800mbps night and day on my 1ghz connection. My router is homemade, running OPNsense and using a Ubiquiti U6 Pro to do the Wifi duties.

1
Tom
iD Mobile Employee
1 month ago
Rae48
Newbie
Rae48Newbie
asked in Your Phone & SIM.

need an additional sim card

I would like to add another sim to my Ip12 for my business so I can cancel my old phone account. Can this be done??   

1
Tom
iD Mobile Employee
1 month ago
Moonraker1
Newbie
Moonraker1Newbie
asked in Ask a question.

Number Porting

I joined iD mobile yesterday and my existing o2 number is due to port to iD today. Any idea as to when this will happen so I don’t have to carry two phones with me?Secondly I cannot set up my iD mobile app as unavailable which seems to have been going on for 8 days now. When will the app be available? As a new customer I am not very impressed at the moment!

1
Tom
iD Mobile Employee
1 month ago
T
Newbie
TwinkleNewbie
asked in Ask a question.

Some landline calls being disconnected

I have been with ID mobile since February and all of a sudden I find I can’t call my gp surgery or my dentist. I haven’t experienced this before I am on unlimited plan and the area codes are included.this is so inconvenient and I tried to get to the bottom of this issue via chat but to be honest it was a waste of time as they were none the wiser as to what the issue is.Any help, advice greatly appreciated please.

3
Tom
iD Mobile Employee
1 month ago
Bill Barker
Newbie
Bill BarkerNewbie
asked in Ask a question.

Updated ID App

I have uploaded the NEW ID Mobile App and gone through everything but then right at the end it asks for my mobile number, surname and date of birth which I have completed several times and it keeps coming back saying oops something went wrong can you try again??Can someone please help and assist me as I now cannot log into my app to check the data left, current bill and details etc?Let me know ASAP please.Kind regardsBilly Maserobillymasero@gmail.com[REDACTED]  

5
Tom
iD Mobile Employee
1 month ago
E
Newbie
EdbeckhamNewbie
asked in Your Phone & SIM.

switching from another provider. which sim card?

Hi,I am switching from EE and have today received my new iPhone with new sim.Am I using the new sim or continuing with the old one?I did all the PAC details when ordering the contract so I could keep my old number. When putting the new sim in today it’s a different number. I then tried the PAC stuff again, as per this site but it said there was a problem. 

1
Tom
iD Mobile Employee
1 month ago
A
Newbie
AC123Newbie
asked in Pay As You Go.

I cannot find any way to change my PAYG plan to Monthly plan

I follow the instruction :“To change your plan, log in to the iD Mobile App or My Account online, go to the 'My Account' page, 'Manage my plan' and select 'Change my plan'. You can then choose a new plan from the ones listed, and click 'confirm'.  Your plan, including your new monthly line rental and allowances will change within 30 minutes of your request.”But I cannot find the “Manage my plan” option, see anyone can help?

3
Tom
iD Mobile Employee
1 month ago
I
Newbie
Imrankhan786Newbie
asked in Your Phone & SIM.

iD app

Why does my ID mobile app keep asking me for entering login details inspite of me giving access through my biometrics with first time log in? Each time I use app I have to enter it, makes me mad.

7
Matthew Thompson
iD Mobile Employee
1 month ago
J
Rookie
john1971Rookie
asked in Ask a question.

customer service pin number in new app/log in

So I finally downloaded the new app (not sure it's an improvement apart from the ability to have more than one plan).When I contacted live chat re my upgrade they asked for my pin number - I can't find it on the new app so I asked.Am I being stupid or has the my account section been removed from the new app? I knew where it was on the old one but there isn't a my account section anymore is there? Also means I couldn't cancel the upgrade even if I wanted to as there are no details there.Or am I just being really dense?Help.Thanks 

2
Matthew Thompson
iD Mobile Employee
1 month ago
B
Newbie
Ben9410Newbie
asked in Ask a question.

Stolen Phone; can't re-register account to order a new sim

HiMy phone was stolen last night. I have suspended the sim through the IVR, but because of the need to re-register (which we were not notified of) for the new app, I am unable to access my account (since it requires confirmation via text to the phone number). I cannot order a replacement sim without accessing my account. Complete mess. If someone could contact me directly it would be appreciated. Thank you,Ben

6
Matthew Thompson
iD Mobile Employee
1 month ago
L
Newbie
LauraBinnionNewbie
asked in Getting started with iD.

issue with sim

Does the sim only work.in phones. I want to put it in a Wi-Fi device 

2
Tom
iD Mobile Employee
1 month ago
Matty Severns
Civilian
Matty SevernsCivilian
asked in Bills, Payments & Charges.

1st bill

My 1st bill was due 29th but we've just had Easter know were on the 2nd when will my 1st payment be taken

2
Tom
iD Mobile Employee
1 month ago
Geek
Newbie
GeekNewbie
asked in Coverage & Network.

wifi calling issue

I have been with ID Mobile for some years. I use wifi calling a lot as I have poor signal at home. Lately I have had an issue that I can no longer chose WiFi preferred option and phone always tries to use mobile network. I complained to Samsung as I thought this was a phone issue but they are now telling me that my provider is not allowing this option. Can someone confirm this as if true I need to change provider

3
Toby Field
Sidekick
1 month ago
Niall Cooper
Newbie
Niall CooperNewbie
asked in Your iD Mobile Account & App.

incorrect app details

Anyone else had incorrect / unexpected app interactions ? For example I'm on a 40GB plan but the app has updated as 20GB (shows I have 38.4 of 20GBs left !) Also bills render with gobbledygook text - and even when they're downloaded / viewed ?

3
Tom
iD Mobile Employee
1 month ago
Matty Severns
Civilian
Matty SevernsCivilian
asked in Bills, Payments & Charges.

my 1st bill

My 1st bill should have gone out 29th but we've had Easter know on the 2nd when will it go out 

2
Tom
iD Mobile Employee
1 month ago
Jack Shorthouse
Newbie
Jack ShorthouseNewbie
asked in Ask a question.

I want to send PAC a month after contract starts

I want to start a contract with ID but my current contract does not end until 29/04/24. If i get the PAC code now from my current network it will cost be an early cancellation fee. But I want to know if I start my new contract will I be able to transfer my number at a later date to avoid the fee.  

2
Tom
iD Mobile Employee
1 month ago
J
Novice
jainvikas8Novice
asked in Ask a question.

Sim only to Contract phone

Hi,      I'm looking upgrade my SIM only plan to contract phone and getting a better deal from other website.   If I get a new contract, is transfer of number possible internally? Thanks,Vikas

2
Tom
iD Mobile Employee
1 month ago
David Frank
Newbie
David FrankNewbie
asked in Getting started with iD.

new app

Have tried registering on new app, fails, with opps something went wrong after entering mob no, surname  and dob, keeps sending reg code but as it fails, does not progress to enter itnot a good start for new app!!!!!!!!!!

2
Tom
iD Mobile Employee
1 month ago
Andynjd60
Newbie
Andynjd60Newbie
asked in Pay As You Go.

Phone transcript between IDMobile and myself

How do I obtain a copy of a phone transcript between IDMobile and myself. I need proof of conversation I had early 2020. Credit Rating is shot because of £11 I paid!

1
Tom
iD Mobile Employee
1 month ago
3
Civilian
321yepocCivilian
asked in Ask a question.

Bill paid but still no service a day later

Please can someone contact me ASAP I need my phone urgently.

1
Tom
iD Mobile Employee
1 month ago
Davy1888
Newbie
Davy1888Newbie
asked in Ask a question.

disconnection

I want to cancel my disconnection request and start a SIM only contract 

1
Tom
iD Mobile Employee
1 month ago
Terms & Conditions
Why iD Mobile?