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asked in Device & Phone Support

how do i add another plan to my ID app?

I was told by an advisor that I can add my sons plan to my ID app. Can anyone please tell me how? Because they both plans are under my details I’m struggling to manage them.

farrowCivilian

asked in Ask a question.

Changing plan - how choose plans other than two suggested

Hi,I’m trying to change my plan now that my contract is ending, but am only given two inappropriate options within my account.With it seemingly impossible to get through to customers services, how do you change to one of the other standard plans?

Bettsy BettsNewbie

asked in Device & Phone Support

sim cards

Hi. I want to get a contract phone with I'd. My question is this. Can I use my smarty simcard in the I'd phone. Can I not activate the I'd sim that comes with the phone

CSSNewbie

asked in Pay As You Go

Switzerland mobile calls

I understand I need to pay roaming charges for calls and texts when I travel to Switzerland next week and it appears these are capped at £25 maximum. It would seem this cannot be increased so what happens if I reach the limit and need to make more urgent calls. Can I simply make a payment of £25 to reset the cap to zero. If not can I increase my limit in another way?

nicfromhoveNewbie

asked in Device & Phone Support

Apple pay declined

Hi, I’ve just switched from O2 to iDmobile and my ApplePay now keeps getting declined. Does anyone know how to remedy this? thanks!

KernowNewbie

asked in Device & Phone Support

very slow/non existant 4g speed

I’ve just joined IDmobile and have very slow or non existent mobile data. Speed tests show rubbish speed even though my usage shows data being used. this is the latest speed check I’ve done and to say I’m not happy is an understatement! anyone have any clues?

mgb311Rookie

asked in Device & Phone Support

Nothing works.

I received my new iPhone 15 on Monday with my number being transferred on Tuesday, since then it only works via Wifi. The phone itself has full bars of signal and says its on 4G. I’ve checked the coverage map and it says it gets 4G. Three says ‘We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.’ Not sure how long thats been on their website but the problem has been at least 3 days. I’ve done everything ID suggests, cleaning the sim, trying a different phone, resetting network settings etc etc. Worst service I’ve ever had. No 4G No 5G Sometimes I get 3G - (being switched off at the end of 2024) Can’t receive phone calls Can’t make phone callsThanks!

asked in Ask a question.

No 5G in Stratford!

Very disappointed to stay in London over the weekend and NOT get ANY 5G signal ??? What is the issue here???? I have a Pixel 8 Pro which is setup correctly… wish I never joined Id mobile if this lack of 5G signal continues...

TheawNewbie

asked in Bills & Charges

PDF bill

Why does my pdf bill say the wrong direct debit due date ? For example 24th February to 23rd march due on 10th march? Does any one know?thanks

Narjeet Kaur JandaNewbie

asked in Upgrading or Changing Your Plan

Renew SIM Plan

Hi, My Sim plan ends tomorrow, what to do to renew it?thanks

lewis1910Newbie

asked in Ask a question.

Data Never Working New User

Hi I swapped my 2 children over from Sky as it had better data but whenever they try and use it it never works. It needs to be reliable as they are going away soon. Any idea why? My husbands seems fine. Both kids have iphones? I’m currently on a 12 month contract but I’ll be getting out of that if it doesn’t start working.

Jon DavisNewbie

asked in Getting started with iD.

Samsung Z Flip3 5G

Hi. I just signed up with iD on a SIM only contract. I have a Z Flip 3 and am assuming it’s compatible for WiFi calling and 5G on the ID network? I can only see mention of the Flip and the Flip 5 models in all the ‘compatibility’ lists I’ve found, but mine worked for both on my previous network (O2).Can anyone advise?

Dawn AlveyNewbie

asked in Device & Phone Support

Login with three mobile numbers to one email address

Hi, I have three mobile numbers, One for meOne for my sonOne for my mumAll these numbers are linked to one email address. I can't login to my mums or mine as it says one email only for one number.I've had two numbers for over a year and need to cancel my mums as she's died now and I've just gone over to 1d.Any help will be appreciated.

David MarshallseaNewbie

asked in Ask a question.

i thought my dinsey was supposed to be free.

Hello, I recently purchased a Samsung s23 with the offer of a free 12 month subscription. When I used the code and logged in it seems to be charging me 7.99 a month? Please can you help?Kind regards,David

amandatowers00Newbie

asked in Ask a question.

ID Account Set Up online but not logging in on mobile device

Hello I’ve set up a new ID account online and tried to log in on the mobile app and says account isn’t recognised. When I try and set up an account on the mobile device it says email/username is in use. I just need to link my account and sim card together please. Thanks

louisob06Civilian

asked in Ask a question.

Cannot pay for Phone - URGENT

Hello, I’ve tried countless times to buy the iPhone 15 pro with a contract. every time I go to pay the details do not match, I need this urgently and if it carries on I will have to go to someone else, Thank you,

Harry ParkerCivilian

asked in Ask a question.

I can receive but can't make calls. Please advise?

Whenever I try to make a call is says "This service is unavailable from the number you're calling from." It then recommends calling customer assistance on my mobile phone, but I can't actually get in direct contact with customer assistance and I’ve not seen anything online that directly addresses this point. Please advise?

RogerjepsonukNewbie

asked in Roaming & International

International Roaming

Can anyone tell me why I have international roaming charges when I have turned off roaming on my iPhone before travelling abroad.

Chelsea Marie BeesleyNewbie

asked in Ask a question.

phone number

I’ve joined ID mobile, I had my SIM card arrive but the sim wasn’t working, it did say that new members don’t need to activate the SIM card you can just use it, but this wasn’t working so I got in touch and they have sent me a new SIM card which I now need to activate but I don’t know my new number for ID because the last sim didn’t register so I could find out, and this sim won’t let me activate it without the number, how do I find out?

MaePNewbie

asked in Coverage & Network

no mobile data

I've had no mobile data for nearly a week Any ideas why? Tried all of the normal suggestions of what to do to resolve it. No luck 😤

MexicoCola1984Newbie

asked in Device & Phone Support

Woeful Connection 95% of Time....

Joined I'd mobile from EE, and it's awful. Home, data never works, doesn't matter wherever I go data never works, can't access my bank, can't check the location of the kid on family link. Genuinely never used a service this bad, anyone why ideas..…Using a Pixel 8.

Graham CronshawNewbie

asked in Device & Phone Support

wrong phone number on device info Iphone

I transferred my number from EE but was given a temporary number when I set my new phone up.For some reason the temporary number is stored against the phone in device info meaning I get an irritating “message failed to send” message for every text sent although they do go through. I can’t simply just edit the number and it is driving me crazy! Has anyone found a fix for this?

asked in Coverage & Network

Poor internet after upgrade

I recently tried to upgrade my sim only plan from monthly to 12 month contract and i am already regretting the decision. I used to get 45-50 mbps internet speed on my monthly plan. However when i upgraded to better and expensive 12 month contract, my speed reduced to 2-10 mbps. I had a conversation with an agent on chat why recommended creating a new access point which i did but nothing happened. I asked him to evert back to old plan and even after that my speed is reduced. I just dont understand why they dropped the speed when i upgraded but somehow they dont have an answer. they kept asking for restarting, using flight mode etc and said its the signals in area. So the same home i had speed of 45-50 mbps and within 24 hour after upgrading the same area seems to have poor signals. I really wonder if their technical team thinks they can make others fool with such statements. I am already thinking to leave and go with some other provider who is a bit more transparent with the package

Howard LoweNewbie

asked in Ask a question.

4g coverage

I've been with Id Mobile for quite a while and 4g coverage was strong both indoors and out. Recently though the coverage has been very poor. Most of the time one bar, occasionally two but quite often nothing. Definitely thinking of leaving.

David RoseNewbie

asked in Device & Phone Support

santander one time passcode not received reprise

I can see I'm not the only one but nothing for a while regarding solutions. I joined iD and set up new phone no problems except for santander app which santander says they are sending OTP but not received. No blocks etc on phone. Santander says network even though only santander as an issue. No progress so far on iD side either. I can see santander OTP are issues for other networks also. Is there any solution I can progress as it's really frustrating. TIA

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