When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Voicemail is a digital answering machine. When someone calls and you can't pick up, they leave a voice message. You'll receive a text explaining how to listen. Voicemail is available on all iD phones for all customers. How do I access my voicemail? Accessing your voicemail is easy! Simply dial 123 on your iD Mobile phone to access your voicemail. You can also check your voicemail messages on speed dial — simply press and hold 1 on your keypad. What is my voicemail PIN? A voicemail PIN is a security measure that helps to keep your voicemail secure by preventing anyone else from accessing it. When you access your voicemail for the first time, you’ll be prompted to set up a secure PIN. When you set up your new voicemail PIN, don't make it easy to guess. We don’t accept PINs like 1111 or 1234. How do I change my voicemail PIN? When you get a new phone, you should change your voicemail PIN to keep your voicemails private. If you don't do this, anyone who picks up your phone could access you

On my ID Mobile app it’s showing my data as 73.5 GB/ 50 GB. I am confused. Is this saying I’ve used 73.5GB or I have 73.5GB left?

Please can you delete my community account as I cannot see an option for this in settings. Thanks

Hi all, I switched from O2 to id mobile in November last year. Did everything correctly and for my PAC code and got all the relevant messages from ID as to status updates on the number switch. After all had been completed there are still a few people who are not able to call me. Mainly my wife aiming a few others. My contract finally got terminated with O2 a month or so ago due to a technical hitch with a backdated order. Can I still get a PAC code from O2 and give to I'd obile to get the final missing part of the swap completed? What should I do? Terrible that ID mobile doesn't have any person to speak with as this could be dealt with far easier and quicker

Want to be more than just a member of the iD Mobile Community? Ready to show off your knowledge, help others, and unlock some amazing rewards, including Currys gift cards worth up to £100? Becoming a Superuser might be just what you’re looking for! Here’s everything you need to know about our refreshed Badges, Ranks, and how to become an iD Community Superuser! What’s a Superuser? A Superuser is the ultimate community member. They’re the ones who consistently share their knowledge, offer the most helpful answers, and make the iD Community an even better place for everyone. If you’re ready to step up and be a guiding voice for others, this could be the next big achievement for you. How do I become a Superuser? To become a Superuser, you need to actively contribute to the iD Community by helping others and sharing your expertise. It’s not just about answering questions; it’s about providing the most helpful answers, engaging with posts, and being an active and supportive member. Here’s h

If your phone is running slow or not working correctly, there are several steps you can take to diagnose and potentially fix the issue. Here’s some helpful tips: Android. Restart your phone. A quick restart can give your phone a speed boost by clearing out background apps and freeing up memory. It also helps clear temporary files and cached data that can slow your phone down. Check for software updates. Updating your old Android phone can give it a performance boost with optimisations, bug fixes, and the latest security patches. Plus, it ensures your apps stay compatible and run smoothly. Check out the article below for more information: Managing storage. To keep your phone running smoothly, free up storage by clearing out old files, and transferring photos and videos to the cloud. Don’t forget to clear app caches regularly for an extra boost. Streamling apps. Speed up your old Android phone by disabling unused pre-installed apps, limiting background processes, and turning off animatio

When you change your plan or upgrade, your bill might look a little different. Here’s why: How is my bill calculated after I change plan or upgrade? As with most networks, we bill your monthly line rental in advance. If you change your plan or upgrade, you’ll have paid for a whole month on your old plan, but only used it for part of the month. The cost for both your old and new plan is calculated on a pro-rata basis (so you’ll only pay for the days you used each plan). You’ll keep the total allowances (like data, minutes, and texts) from your old plan and also get the pro-rated allowances from your new plan starting immediately. Example. Please note: This is an example bill, your bill may look different. Let’s say your billing month runs from the 18th of October and ends on the 17th of November. On the 31st October, you decide to change your plan or upgrade. We’ll bill you for the number of days on your current plan (18th October to 31st October). We’ll credit you for the number of unu

If your iPhone shows a ‘Not delivered’ message when you send a text, even though the recipient receives it, your iPhone might not have the correct mobile number saved. This often happens when customers insert a new SIM into their phone and then switch their number over. Don’t panic, we’re here to help: Step 1 - Check for Software Updates. Updating to the latest version of iOS software provides the latest features, security updates and bug fixes. It’s easy! Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! Step 2 - Check Date & Time. Errors can occur if the Date & Time is set incorrectly on your iPhone. Here’s how to double check: Open ‘Settings’. Tap ‘General’. Tap

If an iD contract has been set up in your name without your permission, or your number has been switched to another network without your permission, you need to tell us straight away. An iD contract has been set up in my name without my permission. If someone you don’t know has accessed your iD Mobile account, or if an iD Mobile contract has been set up in your name without your permission, you need to tell us straight away. Please note: Before contacting us, you must obtain a Crime Reference Number. You can do this by reporting the incident to Action Fraud - the UK’s national fraud reporting centre. Visit the Action Fraud website or give them a call on 0300 123 2040 and note down the number they give you. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. You can access Live Chat here: www.idmobile.co.uk/live-chat. What happens next? We have a dedicated Fraud Team who will review the information provided and investigate the

Here you can find out everything you need to know about how to cancel an account on behalf of someone else following significant life events: The account holder has passed away. If you’re a relative or friend of someone who has recently passed away, we’re very sorry for your loss. It’s a difficult time, and your loved one’s phone network shouldn’t add to that. We want to make the process for closing their phone plan and disconnecting the line as hassle free as possible. Here’s what you need to do: The account holder has been deployed for military service. When you let us know that a customer has been deployed for military service, collection of any money owed will be placed on hold for 21 days. You’ll have those 21 days to provide evidence that the customer has been deployed overseas. If you fail to provide evidence in this time, collections will restart. The types of evidence we’ll accept are: An Armed Forces contract suspension form from their unit Welfare Officer. An official Minist

Contents: I’m a vulnerable customer. I have a debt management plan. I’ve been declared insolvent/bankrupt. I’ve suffered a bereavement in the family. If you experience significant changes such as ill health, bereavement, or financial difficulties, please let us know as soon as possible. The earlier you contact us , the more we can do support you. We’re here to help, and we also encourage you to seek free, impartial advice from trusted organisations, including: Citizens Advice Step Change The Money Advice Services National Debtline Help for Households Money Helper Advice Northern Ireland Helper Arian Wales PayPlan Scotland There are a number of free debt advice services available both locally and nationwide, online over the phone or face to face. To find the one best suited to your needs please visit Money Helper’s Debt Advice Locator for more details. Here are some circumstances that can affect you making your regularly scheduled payments and how we can help. I’m a vulnerable customer.

Hi, I have ID mobile Sim which is currently in contract. I have another number provided by my company (EE). Say my ID mobile number is 07XXXX1 and EE mobile number is 07XXXX2 I like to swap 07XXXX2 to ID and 07XXXX1 to corporate. My company told me to provide PAC number of ID mobile so that they can do the needful, but when I requested PAC for ID mobile it says that I need to pay the outstanding amount (contract break). In my case I do not want to break the contract but to just swap the number. Can you please let me know how can i do this.

No data since the 20th of May 2025. Tried the useless chat facility, quite seriously spend nearly 9 hours ! across many days trying to get some answers. Raised formal complaint and then received a call back from someone in the UK. Told within minutes that there is a local cell down. for SEVEN DAYS ? highly unlikely. Although whilst talking to her and fighting to finish a sentence, I did find on the three website that there is service issues in the area. The call eventually broke down because the advisor seems to think its okay to constantly interrupt and shout over me. when asked to let me finish my sentence she slammed down the phone. lovely lady. probably hates men and doesn't like that we might have something valid to say. called back a filed a complaint about the verbal abuse from the previous woman and as the call went on in a reasonable grown up way. I was told that the merger of id mobile and vodaphone last week might well be the problem, he had been speaking to others who also

I have been going round in circles for hours and am hoping that I can enable my wife to sign in online to check her texts. She ordered her IDMobile SIM last week and activated the switch, but the SIM only arrived today and EE has already closed her account (via IDMobile I assume). So she can’t receive SMS on the old or new SIM which is really frustrating. I have managed to unock the network from EE and have a code, but when I put the IDMobile SIM in the phone, it says the unlock code is invalid (Your phone isn’t allowed to use this SIM card). I am hoping this is just because the EE unlock hasn’t completed. Trying to sign her into IDMobile on the browser or via the IDMobile app, it hasn’t got her phone number, but when I try to add it, it sends her a text, which of course she can’t receive! Any tips please, because I: would like to know if the reason why the SIM can’t be used is because the phone isn’t unlocked yet or another error would like to be able to sign into IDMobile as she is a

Hello, I did some research on iD mobile, and read here, here and here that call forwarding/divert is supported. So I signed up today! However, I cannot get call forwarding to work at all. I am using a Google Pixel 6a, with this month’s software update. I am using an iD mobile eSim. WiFi calling is working, and I have setup voicemail. I can make and receive calls OK, and get 4G/LTE coverage at my location. I’m trying to enable call divert by: Opening the android dialer (phone icon). Opening Call forwarding menu ( Menu icon > Settings > Calling accounts > iDmobile > Call forwarding. The phone briefly shows “Reading settings...” and then shows a forwarding number for ‘Always forward’, ‘When busy’, ‘When unanswered’ and ‘When unreachable’. The number shown ends in 123 (voicemail?) for all options except ‘Always forward’, which shows as ‘off’. I select ‘Always forward’ and enter a phone number (a UK mobile number in the format +44xxxxxxxxxx) and select ‘Turn on’. The phone shows “Reading se

I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow?

Have terrible signal in the BN16 area. 1 bar of signal indoors and 2 outdoors. 5g is non existent outdoors. 4g outdoors is terrible and only get around 2mbps Absolutely horrendous and locked into a 12 month contract. Have had to get a second sim to use the data on that

Hi When I have used all the data in my monthly plan the id mobile app doesn't work and I can't access the my id website. The only way I can buy an add on is to go somewhere where there is WiFi, then the app works. Never used to be like this something's wrong here.

Mini Hi, I didn’t receive a welcome email so I didn’t get a transaction code. I’m switching over to ID mobile. Can someone help me? I’ve looked at live chat and it doesn’t show up