When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Phishing is a cyber-attack where criminals impersonate trusted sources, like banks or HMRC, to steal your personal or financial information or infect your device with malware. Spam refers to unwanted SMS or junk emails often sent with malicious intent. Both phishing and spam can occur through text, email, or phone calls. Remember, iD Mobile will neve r send an SMS with a short URL or ask you to make a payment through a link. We always provide secure payment options through the iD Mobile app or My Account online, where you can check for any outstanding payments. Why Does Phishing Exist? Phishing exists because it’s an easy and effective way for cybercriminals to steal valuable information and money. It requires minimal technical skill and can target thousands of people simultaneously by creating messages that appear legitimate and play on fear and urgency. The low cost and high reward make it an attractive method for scammers. Who Do Attackers Pretend to Be? Attackers often use the iden

I have operated fine with ID network for 3 years. Suddenly today my phone won’t let me make calls, it just stays dead. Any suggestions?

Not sure if it's related to the recent One UI7 update but ladt few days between 5pm and 10pm my phone will not receive incoming call or make outgoing calls. When someone rings me it rings their end but not mine. When I go to make a call I get absolulty nothing? I've checked all settings like volume, call forwarding, airplane mode and it's bugging the he'll out of me. I'm missing important calls from work as I work on call 24/7. Any help/advice much appreciated.

I'm struggling to sort out my number. I have switched my number via a pac code but the number issued by ID is showing on text messages. If I turn off rcs messages then it uses my correct number but left on ot defaults to the sim number. I've tried changing the number on settings but it defaults back to the wrong one. Please can someone tell me what else I can try?

I’ve been searching in vain for information about which partner network(s) ID uses in each country. All questions about roaming generate multiple answers concerning how to enable roaming, how much it will cost and what packages are available to control costs, but very little about which networks are going to be used in the destination country. This matters because in remote or mountainous areas, not all networks that operate in the country are likely to have coverage. I have encountered this in the Austrian Tirol for example. So before going abroad I want to know which partner network I am likely to connect to and look up the coverage map to assure myself that it will work. Does anyone know where a table of partner networks by country is available, both for ID and for any other operator from whom I might buy a PAYG ESIM?

I haven’t received my sim from ID mobile and I can’t create an online account as they’re sending activation codes to my iD mobile sim! I want to cancel!

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

Hi. I'm quite happy with my service on ID mobile but the only thing that let's it down is the app. I used to be with smarty and their app is much better. You can also see how much data every month which is handy. Perhaps a future upgrade could introduce this handy feature?

Why can we not see our usage in the app? Other providers show all the calls, text and data usage within the app including the current day. Can this not be implemented??. I currently have my children with 1p mobile and I can see what number was called or text today and the past either daily itemised or monthly summaries, what if any charges and what data was used and if charged. This helps keep REAL time eye on spend and how much you are over the free data.

My payment for my bill was paid twice, how do I get my payment back?

Hello, I have recieved two texts saying I’m being charged for going abroad, but I’ve literally not left the country! I’m on the Norfolk coast, Can I please check I have not been charged anything else on to my bill as I have not left the uk. Thank you.

Hey everyone, I just got a new Honor Magic 7 Pro on a contract, and I recently noticed a small particle under the camera glass. I've checked carefully, and it's definitely inside, not just dust on the surface. Since this phone is IP69-rated, I wasn't expecting anything to get inside the sealed camera module. Has anyone else experienced this issue with Honor phones or any other flagship devices? Since I got it through a contract, do you think the retailer/ carrier will replace it, or will they try to send it for repair? I'd prefer a replacement since the phone is brand new. I'm still within the 14 days return window. I bought from the idmobile website and it's not a scratch, if you look from different angles you can see the particle. Appreciate any advice on how to handle this!

I need the cheapest plan because I've left uk and now reside in canada...any idea how to switch to that?

I hope someone can be of assistance, I an unable to access certain websites when searching using my data yet can access the sites perfectly when using WiFi, it is as if search restrictions are on my account without my permission. Where do I go to on the app to check if any restrictions have been switched on without my knowing? Has anyone experienced any similar issues? I am a new ID mobile customer and haven’t experienced this issue with my previous network provider.

Here you’ll find out how to purchase a Rest of World Data Add-on to the iD Mobile app. Not registered for the iD Mobile app? Check out this helpful community article to get started. How to purchase a Roam Beyond Add-on in the iD Mobile app. Roam Beyond Add-ons are a great way to save money in 15 popular destinations. To purchase a Roam Beyond Add-on in the iD Mobile app or on my.idmobile.co.uk, you can: Open the iD Mobile app or log-in to my.idmobile.co.uk. Tap ‘UK & Roam Beyond add-ons’. Tap ‘Roam Beyond’. Search for the destination you’d like to buy an add-on for. Tap an add-on which best matches your needs. If you’re happy with the add-on you’ve selected, tap ‘Confirm’. Tap ‘Done’. The add-on will be charged on your next billing cycle. I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do? If you’re unable to access the iD Mobile app or my.idmobile.co.uk, simply contact us to purchase an Add-On.

If you get a 'Oops, something went wrong' error in the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: Step 1 - Uninstall, then reinstall the iD Mobile app. Uninstalling and reinstalling the iD Mobile app can often sort things out, giving you a fresh start and clearing any temporary issues that might be causing trouble. Here’s how: I’m using an iPhone: Uninstalling the iD Mobile app: Go to the iPhone’s Home Screen. Find the iD Mobile app icon. Press and hold the app icon until options appear. Select ‘Remove App’, then tap ‘Delete App’ to confirm. Reinstalling the iD Mobile app: Open the App Store. Tap the Search icon and type ‘iD Mobile’. Select the iD Mobile app from the search results. Tap ‘Get’ (or the download icon) to reinstall the app. Once downloaded, open the app and log in with your credentials. I’m using an Android: Uninstalling the iD Mobile app: Open the Settings app. Tap ‘Apps’ or ‘Apps & notifications’, depending on your devi

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Here’s everything you need to know about refunds at iD Mobile: I’ve returned an order. How long does it take to get a refund? Once we receive your return, you’ll receive a refund within 7 working days. Don’t forget, you’ll have to pay for any line rental, usage, and additional purchases, such as add-ons, accrued up to the point of disconnection. How do I get a refund after I've disconnected? If your Direct Debit is still active, we'll automatically refund you any credit that might be left on your account after you’ve disconnected. We’ll email you to let you know once the refund has been issued, and you should receive it within 7 working days from then. If you don’t have an active Direct Debit and think you’re due a refund, speak to us on Live Chat and one of our helpful advisors will look into it for you. Please note: Your refund can take between 28 and 32 days to process.

An Access Point Name (APN) provides all the details that your phone needs to connect to mobile data. In most cases, these are automatically configured, but sometimes you’ll need to enter them manually. Here’s how: What are iD Mobile's network (APN) settings? All phones bought from us should arrive with the right settings already configured. But if you’ve switched to iD Mobile on a SIM Only Deal and kept your old phone, you may need to review the settings to get things like the internet and picture messaging to work. Our network (APN) settings are listed below: Name iD APN id Username <leave blank> Password <leave blank> MMSC http://mms.um.idmobile.co.uk:10021/mmsc MMS Proxy mms.idmobile.co.uk MMS APN Username <leave blank> MMS APN Password <leave blank> MMS Port 8799 Please note: Anything with <leave blank> should be left blank, with no information. How do I manually update my APN settings? You can easily update your APN settings manually by following these simple steps: I’m using an i

Add-ons are a handy way to top up your data or minutes and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a UK Add-on? Running low on data or minutes? It happens! Whether it’s a new Netflix series on your commute or endless phone calls, your monthly allowance can sometimes fall short. If you think you’ll run out of minutes or data before your allowances refresh, buying an Add-on works out cheaper than racking up out-of-plan charges. For example, a 7-day Add-on of 100MB data is just £1.00. But if you use an extra 100MB of data outside your plan without an Add-on, you’ll be charged £10.24. Add-ons kick in once your allowance runs out. A data Add-on starts after your monthly data (and Data Rollover) is used, and a calls Add-on activates when your minutes run out. Choose one that lasts 7 days, 1 month, or 12 months. Make sure you buy the Add-on when your allowance is close to running out. A 7-day data Add-on will expire exactly seven days a

Hi, so I’m trying to upgrade my phone (contract ends at the end of may), I’ve been cleared to upgrade though the ID mobile app, however looking on the Carphone warehouse their deals are better, it lets us place the order etc. then get an email & txt saying “To complete your order we need to clarify information you have provided on your order. Once we have confirmed this we will be able to proceed with your order.” Then to call a number. We did this but the person on the phone didn’t have any idea. Ans was advised to wait till my contract ends.We left it. We’ve just tried to upgrade again and the same thing has happened again, my dad is going to call tomorrow, but does anyone have any idea why this is happening? And when we call to discus like the email says no one knows why. thanks so

I am writing this regarding the failed delivery of a phone ordered for my 89-year-old mother, a Sepsis survivor who urgently needs the device for hospital appointments, consultations, medication orders, and physiotherapy sessions. DPD has failed to deliver the phone on three separate occasions, each resulting in considerable stress and anxiety for her. Delivery Attempt 1 – Saturday 31st May We received a notification from DPD with a tracking number and a delivery PIN. Unfortunately, the person who answered the door was 91 years old and unfamiliar with the concept of a PIN. The delivery driver made no attempt to assist or clarify and promptly left. We spent the rest of the day on the phone and live chat with DPD, Currys, Carphone Warehouse, and iD Mobile. Only by logging into the DPD tracking system on Monday did we discover the parcel had been returned to Currys. Delivery Attempt 2 – Wednesday 4th June The driver arrived without prior notice—no email, no PIN, no tracking update. Again,

We have 6 months left on x2 ID mobile contracts and are wanting to end Early fee free. Can you please give advice on this? The issues are as follows.. 1. The three network has become highly congested in the last month or 2. Our ID, three and smarty contacts are all suffering the exact same issues of showing signal bars but unable to use data/calls in certain areas where it used to work fine before. Please note, this is 5 different phones, 2 three contacts, 2 id mobile contracts, 1 smarty contact ALL experiencing this issue. So it's not phone or setting related. 2. Both ID contracts my kids use are unable to get connection in their school and outside their school and also, lucky to get a connection if they are travelling to and from school. This is a safety concern for us as parents. 3. Our contracts have had an increase from April when we should not be getting an increase as we took the contacts out before January 2025. So we would like to request to end early fee free due to the dimin