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5431 Topics

R
Newbie
Rach57Newbie
asked in Ask a question.

message not delivered

Whenever I send a message it comes back with a delivery report saying its not sent. It only does it to a few of my contacts as well. I've got a Samsung galaxy M31. Can anyone help please ?

3
Kash
iD Mobile Employee
1 year ago
S
Newbie
stuartmcneillNewbie
asked in Ask a question.

Mobile network disconnected

Hi, I have read several different threads to see if I can sort this issue, however I have had no success. My ID mobile network keeps disconnecting and when going into the settings mobile network is ID mobile however the automatically select network is greyed out and disconnected. I’ve restarted the phone.I’ve tried the sim card in another device and it worked.I’ve tried another sim card in this device and it worked.I’ve reset my network connections.There is no network issues in my area. When I try connect to a network manually, I get a notification stating “no service. Selection network (23420) unavailable.  I’m not sure how I can fix this issue. It seems to have appeared randomly around 2 days ago.  any help would be appreciated.  

6
Kash
iD Mobile Employee
1 year ago
Christine Marshall
Newbie
Christine MarshallNewbie
asked in Ask a question.

international charges

Hi I am on a monthly roaming SIM card. I can’t find any information of charges to the Caribbean can anyone help me where I can find this information thank you 

10
Kash
iD Mobile Employee
1 year ago
T
Newbie
tonywakeyNewbie
asked in Ask a question.

No Receipt - no number - therefore stuck

Hi - I’ve got a new sim arrived today, but no receipt with it - therefore no number. Suggestions?

2
Kash
iD Mobile Employee
1 year ago
G
Newbie
Gaynor123Newbie
asked in Ask a question.

free gift not received

Hi I signed up to Id mobile last month I got the email regarding the reward. But when I click on it, it says I haven't switched yet. What do I do please? I've been switched over month 

6
Kash
iD Mobile Employee
1 year ago
Edward Moon
Civilian
Edward Moon
asked in Ask a question.

Google Pixel 7 - 5G?

Hi, I recently got a Google Pixel 7 and a new contract with ID Mobile, first time swapping from O2 in over 10years. The contract I got specifically was for 5G.  However its been two days now, and I can’t seem to connect to 5G using the pixel, I can;’t see this as a network option. I also read a thread that Google 7 isn’t supported on the 5G Network by ID Mobile yet.  Any help from the community would be much apprecaited!     

2
Kash
iD Mobile Employee
1 year ago
Mick Ward2234
Rookie
Mick Ward2234Rookie
asked in Ask a question.

porting seems to have failed

Hi im having big issues number was to be ported from tesco yesterday between 8 and 10, old phone died new one i thoughtbworking BUT i cant receive texts or calls i can call out and the number is correct, its my buisness line so massively important , i was told 24hr max so im not very happy, my daughter  on id and can call me and text????? But nobody else doesnt seem be a call center either begining to think this was a bad idea plweeeesase help, samsung s22 ultra

14
Kash
iD Mobile Employee
1 year ago
Jody Rabbitts
Newbie
Jody RabbittsNewbie
asked in Ask a question.

ugraded, bith sims are activated and i dint know what to do

I recently upgraded after a notification I could upgrade.I've upgraded for a new phone and a new plan. However both sims are activated and my id app has not changed, it still says I'm on the same plan with the same number and now it says I've got to pay for the two sims.I also changed my information with the new sim to all my infirmation as it was under my mums name as she sorted my account when I was younger but all other details are mine on the account including emails and payment.I need the old sim cancelled and need to keep the new number. My id app is still showing my old plan and still said I'm due for an upgrade but I've already upgraded. Please help.

9
Kash
iD Mobile Employee
1 year ago
E
Newbie
EmmaKitkat27Newbie
asked in Ask a question.

ID Customer, keep number on new contract.

I recently purchased a black Friday deal through USwitch on a Google Pixel 7 Pro and with ID. The deal is/was Google Pixel 7 Pro in Obsidian, Unlimited Minutes and Texts and 100GB of data for £9 Upfront and then £35.99 per month after on a 24 month contract. I am already a customer with ID but could not find this particular black Friday deal anywhere on IDs website to consider just upgrading first so I placed the order through USwitch to get the deal. I would like to keep my original number but I am not sure how to do this now having two ID SIM cards. I also can only view details in app from my 'old' account and not for my new contract purchase. Any help would be much appreciated as I would like to keep my original number that I know by heart and that so many people/businesses have saved under my name. I am sure this isn't the first time someone has been in this kind of dilemma? Thanks and Kind Regards,Emma

7
Kash
iD Mobile Employee
1 year ago
D
Newbie
Debra2604Newbie
asked in Ask a question.

new contract but issues

Still waiting on phone number to switch and can’t send texts 

2
Kash
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

The iD Mobile Black Friday Event 2022

Deals. It’s hard to say no to a good deal. And we reckon they’re at their most tempting on Black Friday. If you’re seriously thinking about upgrading your phone, this is the perfect place to do it. Go on, you know you want to.Android or Apple?Whether you’re an Apple addict or an Android diehard, we’ve got your back. You don’t have to wait until Christmas for a real cracker here either.Ready to go Pro? Grab the iPhone 14 Pro (128 GB) with unlimited data and save £72. Stream your fave tunes, set a new high score and watch that funny cat video over and over to your heart’s content. It’s Pro for a reason. You’re not going to run out.If you’re not ready to take the plunge just yet, go for the iPhone 13 (128 GB) instead – with the same unlimited data, but at just £29 a month. A serious steal!Or if you’re more of a Samsung stan, save a stack and save £144 on the A52s 5G. 50 GB of data and only £19.99 a month to boot. Watch your latest streaming obsession in dazzling detail on the widescreen I

13986106
Gawjus_G
Newbie
1 year ago
A
Rookie
Andre38Rookie
asked in Ask a question.

minimum trade in amount

Hello everyone!!New here on ID!!Thinking of getting a Samsung s22 ultra and saw that I can trade in my device, no matter the condition, working or not working.I read that there's a minimum amount of £150, is that really what gets paid at least?doesn't matter the condition of the phone?As the one I'm trading won't me worth much so the minimum £150 sounds appealing.Anyone done this?thank you!

15
A
Rookie
1 year ago
S
Rookie
SteiffCollectorRookie
asked in Ask a question.

Why has ID Mobile not released a security patch since 1st August 2022 for Motorola Edge 30 UK?

I have owned my Motorola Edge 30 for a few months now, great phone, sadly being let down by the lack of security patch releases!My device is still running with security patch 1st August 2022, yet here we are on 22nd November 2022!Motorola have informed me, after providing them with my IMEI, that there is an October 2022 update that has been released by them, however, when this update is made available to me, is dependent on my carrier, not Motorola!As I think we are all aware these days, the security of our devices is paramount! So why on earth is ID Mobile leaving my device vulnerable, by having not released a security patch since 1st August 2022?I have obviously been checking for updates regularly through settings etc and have had automatic update option enabled from day 1!I personally find this totally unacceptable!What's everyone elses opinion on this and are you affected too?Thanks.

8
Nikhil P
iD Mobile Employee
1 year ago
Kevin Jones
Newbie
Kevin JonesNewbie
asked in Ask a question.

Calls diverted to iDMobile not going to voicemail

I have a call diversion set up from my work mobile to my personal mobile. When anyone calls and is diverted and I don’t answer they used to be able to leave a message on my personal phone answerphone (on my old provider) Now they get a ‘you are unable to leave a message, goodbye’ message. The answerphone works fine when anyone rings my personal mobile directly.

9
andewhite
Legend
1 year ago
ANDYP20
Newbie
ANDYP20Newbie
asked in Ask a question.

Upgrade to SIM only

My existing two year phone contract runs out on 22nd Nov 2022 and I have upgraded to a SIM only contract. The SIM card has arrived but the onlen advice is not to put it in the phone if staying with ID and just upgrading/changing contract. My payment (larger amount of old contract) is due tomorrow. When I log in it states that my pan is the old plan (£33:99 per month) and doesn't mention the cheaper SIM only deal I’ve just changed to. Will the larger payment go out of my account tomorrow? Do I need to do anything further to avoid being charged for the old contract rather than the new and cheaper SIM only?

2
Tom
iD Mobile Employee
1 year ago
T
Civilian
Tomb91Civilian
asked in Ask a question.

authentification texts- urgent support

I am trying to contact ID because I am currently locked out of an email account waiting to get an authetification text. Chat is busy and won’t allow me to connect. Any other ideas?

1
Tom
iD Mobile Employee
1 year ago
T
Civilian
TaimaCivilian
asked in Ask a question.

How do i get a replacement SIM card?

I have received a SIM card and I’m trying to transfer my old number from O2.  When I put the SIM into my phone, I’m getting a “No Sim” error message. I can’t transfer my old number to IDMobile as I need to register to transfer this over and I’m getting a PAC error message on that screen too. I can’t register on the app as that sends a code to my IDMobile phone number which of course I can’t access yet. I’m going round in circles here  I think I need a replacement SIM but I can’t find how to get that  Can someone please help me as this isn’t boding well for a new customer  Thanks 

1
Tom
iD Mobile Employee
1 year ago
A
Rookie
Andre38Rookie
asked in Ask a question.

trade in offer

Has anyone trade in their phone where was stated a minimum trade in amount?How easy was it to get the money? Thank you!

4
Kash
iD Mobile Employee
1 year ago
Joanne Swan
Newbie
Joanne SwanNewbie
asked in Ask a question.

not renewing

My contract ends 23rd November,  I want to leave altogether.  What will happen once the 23rd comes? Will my phone be cut off? Or will it continue at same rate? 

3
Kash
iD Mobile Employee
1 year ago
D
Newbie
Daniel FullerNewbie
asked in Ask a question.

Fraudulent account final demand notice

Hello. I am not an ID Mobile customer and never have been. But I have received a final demand notice letter dated 08/11/22 a few days ago. Somebody has obviously used my name to open an account fraudulently and has not paid the bill. I have tried to report the matter to Action Fraud but its apparently not a crime to use someone else’s details in this way so they haven’t been helpful. I am coming here in the hope of getting my name dissociated with any debt I have not run up and curtail the threat of debt collectors visiting my home. I’m also having the same issue with a Vodafone account, again I’ve never been a customer.

2
Kash
iD Mobile Employee
1 year ago
K
Newbie
kingayro1Newbie
asked in Ask a question.

Tried to transfer number from Vodafone to Three when it should have been ID

OK, so currently I’m on Vodafone and want to transfer my number from Vodafone sim to my new ID sim.Me being stupid, went to the Three website to transfer the Vodafone number to my ID sim with PAC. Because I thought Three and ID shared the same customer service or something. And obviously they don’t.I assume that’s not going to work right? Three should reject the request? Just wanted to double check.

4
Kash
iD Mobile Employee
1 year ago
iamjonny
Newbie
iamjonnyNewbie
asked in Ask a question.

New sim received - Device saying 'No Sim'

Received my pay monthly sim today but my iPhone 12 Pro Max is saying ‘no sim’ - Tried the SIM card in another device which is also saying ‘no sim’. Both phones are unlocked. Can’t create an account to try and activate as my new mobile number is required - Which isn’t included in any documentation. What do I do now as I can't phone anyone with IDMobile?

3
Kash
iD Mobile Employee
1 year ago
Sophea Ali
Civilian
Sophea AliCivilian
asked in Ask a question.

Old iD contract to New iD contract. Need help transferring my old number and new sim has already been activated?

Bit of a long one!My old contract (sim only) came to an end this year back in sept.So, time for a new phone and contract. Found a good one on the black friday deals, with iD. Purchased the phone along with a different contract. Things that has went wrong:Wanting to cancel the sim only, as its past its duration and been rolling since I want to move my old number to the new phone When trying to register the new sim, apparently its already been activated and I cant make a new account with itTried the live chat and that got me absolutely no where. Can anyone help? As I really want to keep my old number

4
Nikhil P
iD Mobile Employee
1 year ago
Emmakat
Newbie
EmmakatNewbie
asked in Ask a question.

why is my bill more?

I don't understand why my bill is double the amount it normally is?? There are no charges on the account. Please contact me asap. 

4
Tom
iD Mobile Employee
1 year ago
Nick_Griff
Newbie
Nick_GriffNewbie
asked in Ask a question.

Requesting a proof of usage

HiI need proof of usage & imei number for my insurance claim. Not getting anywhere on chat 

2
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
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