When I join ID and receive calls, what is the default time the phone will ring before the caller is diverted to voicemail? Can it be increased, and if so, how, and what is the maximum available time? And if voicemail is turned off and someone calls, how long  does the phone ring before the caller is cut off? Can this be increased, and if so to how long? (I ask these questions because with my current provider, the phone will not ring long enough for me to answer a call from my General Practitioner)

Lost the ability to make & receive phone calls about a month ago.  My phone is:Moto G7 Power Android 10The phone supports 4G, so it should just be a matter of the network operator (id) provisioning the phone for VoLTE

Ported my previous number over to id mobile now can’t receive one time passcodes/verification codes 

Recently got a new iPhone 15 pro on ID mobile. When using the data outwith wifi it is slow or non existent. It can take minutes or sometimes not load at all despite having a full 4g or 5g signal. 

I’ve not been sent a qr code

I have tried setting up biometric login on the app on my phone, using my fingerprint.  The app says that it is enabled but, when I try to login, the option to use bio does not appear.  I’ve seen comments on here from 5 or 6 months ago but it doesn’t appear to have been sorted out.  Can you offer some advice please? 

I would like my new address to please show on my October billing - can it be changed ?

Could anyone please tell me if Sony Xperia 10 vi can be used after 3G shutting down? I checked the ID mobile compatible list. It's not listed but the phone is quite newly made so I want to double check.Many thanks, 

Trying to transfer old number but I've lost the email with the transaction ID in. Any other way to get it please?

Hi,please would you be able to help me to answer this question? How many gigabyte can I use while I am roaming  in EU? I have 100 GB of internet and it says I have 30 GB for roaming but also in ID website and do say ‘Use Your Full UK Data Allowance at No Extra Cost!From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip!’ Can anybody explain to me? How is this working? Does this mean I can use all my 100 GB in EU or it’s only 30 GB?

Hi there ID community.I've been getting texts from a company with no number displayed. The texts aren't for me, so I think someone has used my number in error.The texts include a web link, which I'm not going to click! But no other contact details.I'm about to go abroad outside the 50 included roaming countries, so I don't want to keep receiving these almost daily texts.Is there any way to block these texts?I hope you can help. 

Hi, there was a related question, but I am not sure it actually answered the question I have. I have a physical SIM with ID mobile, and a e-sim as a 2nd number in the same phone and I can swap back and forth between eSIm and Physical… all good.However, I want to change my handset, and obviously I can swap the physical SIM. I have removed the eSIM from the old handset, but I can’t add it to the new handset, as it says it is already been connected on another device.Is there any way to port the eSIM from the old phone to the new? Seems like a huge limitation if not.Thanks for any advice.KC

Hi,please would you be able to help me to answer this question? How many gigabyte can I use while I am roaming  in EU? I have 100 GB of internet and it says I have 30 GB for roaming but also in ID website and do say ‘Use Your Full UK Data Allowance at No Extra Cost!From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip!’ Can anybody explain to me? How is this working? Does this mean I can use all my 100 GB in EU or it’s only 30 GB?

I would like to speak to someone regarding paying a bill after I have closed my direct debit, however I cannot find anywhere to speak to someone, some things just cannot be explained on a chat bot

I am trying to upgrade my phone. (It’s due) but whenever I put in card details (tried with more than one) it just hangs and payment won’t go through. Any help appreciated tried live chat but they are so slow. I just want to speak to a human and get upgraded. 

I have been a loyal customer to ID Mobile for around 8 years.  My contract began at £5 a month and still is £5 a month, so I cannot complain about the cost and the contract by and large covers all my needs.However, a recent experience has left me feeling let down completely by ID mobile.I am disabled and suffer from a serious autoimmune disease.  I became very very ill recently and was admitted to hospital.  Within 24 hours I was rushed by emergency ambulance to another hospital 45 miles from home.  Not only that but I was told I may not survive the weekend.My partner does not drive and my daughter works full time so having visitors was always going to be difficult, especially during week days.  Although she was able to get sometime off due to the circumstances, she is the manager and had responsibilities and I was fine with that.Anyway I knew I could keep in touch by phone, Internet etc, so it wasn't going to be too bad.  I quickly became aware the the N

Is there a way to change the voicemail settings as I have to call the network provider voicemail everytime rather than it coming up on the Voicemail tab in a list as it has done with my previous phone? Yesterday it came through as normal and allowed me to listen but today it has changed and is asking me to ring. Thanks

I recently changed to less expensive plan. I received an email to say it was active but I'm still being charged my previous price 

I can’t get on the internet with my mobile data. 

How long does it take to get a confirmation email when purchasing a new sim?

On Friday 18th October and today, Tuesday 22nd October 2024, two callers phoned and said they got a missed call from my number.These were not call center callers. They seemed as confused as I was, on the call. It seems someone has been able to use my number as the caller.Is this something that can be stopped from ID Mobile? What steps should I be taking?Should I get a new phone number?

I have asked a question: Mobile Number hacked on this forum and I received two messages from users of this forum pretending to be ID Mobile staff. 

My phone will not let me call and receive calls while I'm in my home. 

Hi! im going to New York next week and i was wondering if there is anyway i can buy data to spend abroad? As I don’t want to rack up an extreme bill and will need to use my phone. Thanks. 

I took out two plans for id mobile, one eSIM was sent pretty immediately and the other not at all. I’ve just received further emails advising of direct debit and charge confirmations..  but obviously I can’t use that second sim or even register it with ID until the eSIM is sent and setup.. any idea what I can do?