I’ve payed my bill after being suspended and it is still suspended and cannot use my data or make phone calls 

Ever heard of LOOPS?  ID does and uses them to prevent access to any area where you want to eventually leave ID mobiIe.I want to delete my community account and move on.I also want to activate Live Chat. Both seem simple enough.Lets do delete community account first. I have a very old account that is no longer in my Password Manager, Google or Firefox accounts. I did have, but they are deleted. Yet I still get logged in as that user.So, use the community area. How many ways can that phrase be reworded? The point is, so much time is wasted looking for links, the ones found either fail or have been deleted.Lets do Live Chat. Lets try to find a link again. Endless scrolling simply loops back to starting page. Live chat button never appears, done all that is stated to try, pop ups, trackers, any safety extensions, VPN, add exclusions etc. Ive added my own efforts too. Nothing works.Lets try to leave ID.Wh

My mobile will not SMS to a competition line number?

Hello,I ordered a new sim, it arrived, requested it to moved across from my old phone, however I don’t believe my father advised you guys of the pac code. It’s now expired, I’m paying for his new SIM card but the SIM card is dead, just says no registered network. please can someone get in contact with me to send me a new sim?

Hey I just got delivered iPhone 15 pro, I haven’t opened yet because phone box is smashed.what should I do? I’m  worried phone can be broken to, that’s why I don’t wanna open it . 

HiI would like to change my Direct depit 

Hi allIve recently cancelled a dd via my bank for a direct debit I have never used. When I came to id I wanted an account for me and my daughter, I am happy with my account, but my daughter decided to stay with our old provider and the sim was never put in her phone, so we threw it away. I now have a debt collection letter asking for the money for the dd I cancelled. I cant access any data on this dd with id as it was never registered in a phone, and I cant add it to my id app accounts because it sends a msg to the mobile sim that has never even been in a phone and is now in the bin.How do I pay of the contract and cancel the dd with id if I have no access to it in any way? Im worried this will affect my credit score and need it rectified asap. I wish sometimes I could speak to a person, bit every time I try to access live chat, either on my phone or through my pc, no matter what browser I use, I cabt speak to anyone, and its very frustrating!Help

Hi bought a contract phone through id mobile for my daughters birthday. She is already on a 30 day sim only for the last few months and had her number ported over to that sim from another network at that time. However I have been told I can’t move this number now to her new contract phone. Only way to do this is port to another network and then back again. Surely there has to be an easier way to swap over number and cancel old 30 day sim. Tesco mobile has a SWAP 23424 on their plans. Doesn’t is mobile do this if this does what I want? Currys / carphone warehouse had previously told me I should be able to swap. Can any advise for sure please

Is it possible to get upgrade deals as good as the deals available to new customers? If not, now I’m out of contract how do I change to sim only?

Whenever I go abroad my phone never works. Only if I log in to the local WiFi. I’m going on holiday tomorrow and don’t want this to happen again 

I was offered an unlimited data add-on on my upgrade, via the Customer Service Chat. My app updated to the new contract but is showing 10gb and not the unlimited that I accepted. I am now worried that the offer has not been honoured? I wouldn’t have upgraded with only 10gb. 

So I was with three network until may this year. I had been with three for a year previous to that. During this time they had to give me 10 pound a month off my bill because I had constant call drops or the other line couldn't hear me or there was huge lag between what I said and what the other person heard. This issue was ongoing till I switched to ID mobile. I have the exact same issue with ID. It doesn't matter where I go or what device I use the issue persists. This tells me its obviously an issue with three network. Does anyone else have this issue before I contact ID mobile and complain.

Why dose my eSIM not always work as it should

I need a copy of my proof of purchase to continue with claiming a free gift.

I have not received my new phone

Wifi on my Samsung galaxy S21 5G won't connect and my friends samsung won't connect to the same WiFi yet my xbox and Alexa and Tvs are fine 

I have upgraded but the process is taking so long. It's absolutely ridiculous the time it's taking. Upgraded yesterday morning 15.8.24 and it's still not been done today 16.8.24. You state that you don't do credit checks when upgrading but yet it says in my email that credit checks are waiting to be done.

The signal has been very poor since I joined this network beginnings of August. The page for coverage only says something about 3G being stopped… I do not know what to do, there is nobody to talk to and meanwhile I cannot do my work because the network is not performing at all.I did not cancel the contract on time because I was in a retreat and now I am bound to a service that is not offering any service.

Hi, I have ordered a new IDMobile sim and it arrived and I requested my PAC code was switched, the date given for the switch was today.  i have entered my new sim in my phone which now shows I have ID Mobile and my old provider BT.  I am unable to use the IDMobile app as it does not recognise my old number, it does recognise my number provided in the email but then says it is sending a code to my new number and I do not receive this.  Am I missing something, what do i need to do to activate use my new IDMobile sim? Tha nks Andrew

Hi I had a iPhone 12 that I was paying for sim only (£9) then upgraded to an iphone 15 pro for £48 a month. A bill came out taking out £74.49 and I don’t know why. 

 Please can someone help I can’t use my service I try to ring it says cap reached can’t send texts or use data my unlimited pay as you go doesn’t run out till the 7th and I’ve not be able to get it to work for two weeks now I am autistic and need the phone for emergency 

Since ID Mobile introduced VoLTE my Cubot KingKong Mini2 mobilephone has gone silent.I only accept text messages, I can't talk. According to the manufacturer's website:https://www.cubot.net/phones/Kingkong-mini2-pro-specs/82 this phone has the following types of calls:    4G FDD-LTE: Band: B1/ 3/ 7/ 8/ 19/ 20     3G WCDMA: 900 / 2100 MHZ     2G GSM: 850 / 900 / 1800 / 1900 MHzThe settings on the phone are: mobile data - yesRoaming       yes4G Calling    yesWi-Fi Calling On4G prefered Can anything be done to make this phone work normally ? For example, maybe it would help to replace the SIM card also ID Mobile, but with VoLTE option ? Maybe some additional software or driver ?  Please help.

Hello A couple of weeks before leaving for New York, I  set up a sensible spending cap and made sure data roaming was enabled. The whole time I was away, my phone (iPhone 14) showed either 4g or 5g connectivity but it never worked once?! Ive ‘roamed’ all over Europe with no issues and so thought putting a spending cap on would let me use in the USA - clearly not!! I’ve looked on this site for information but can’t see I missed anything - Any ideas what I did wrong? 

Hi I signed up yesterday and setup my eSIM earlier today. My mobile data speed is woeful and unusable at 100kbps despite having full signal 

I have registered for the new app but when I login in and it asks for my details it says they are incorrect