My iD.

I am looking at switching myself and my wife over to ID Mobile. I have a sim free Sony Xperia 5III (O2 sim card), my wife has a sim free Sony Xperia 5IV (Vodafone sim card). Whilst my phone has VoLTE enabled and working, Vodafone are disabling the feature on my wife's phone (my sim card works in her phone, VoLTE appears in the settings). Would both phones get VoLTE if we switch to ID Mobile sim cards?

Id like to discuss my upgrade

I am going travelling for a few months and would like to suspend my ID mobile account during this time and then reactivate with the same number when I'm back. Can I do this? I have a rolling 1 month contract.

I have two lines for my kids. Kid A: data working fine Kid B. data doesn’t work even when sim card put in another phone including the original phone belonging to Kid A in which his data worked Any idea what the problem could be. This has been going for months since I got the sim card. data gets fully rolled because it’s never used

My contract gives me 80GB data and hence 30GB data when in France. To qualify for data in France do I have to have used it in the UK? I don’t use much data in the UK as I am mostly on WiFi but I will want to use it in France.

How do I get an extra sim on my account?

I have upgrade my SIM only plan, but i supposed to receive a new SIM with new number, new account number and new billing details and date and everything, but I need to keep my old number with new plan. When i check my ID mobile account, there is no change in plan still it shows old plan only. I am worried that, will they charge me twice for two separate SIMs. What should I do to keep my old number with new plan?

Hi can anyone please advise, I have 2 outstanding id mobile bills to pay, I can't log in as the accounts are closed, these outstanding payments are affecting my credit rating. I dnt know the mobile numbers anymore, they were my sons numbers, I dnt know how to pay, there is no one I can speak to via id, any advise please

My phone will not connect to network and when I try calling the number from another phone the call is refused and I get a message to say the number is invalid

Can you check if my PAC code is being processed getting this message We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.

Hi, I wasn’t able to access my iD account because my details weren’t recognised. This meant I couldn’t upgrade my SIM contract, so I have ordered a new SIM instead. However, I am now a bit concerned that I am not going to be able to transfer my old iD number across to this new iD SIM. Please could you advise? Many thanks

Hi, when creating my order yesterday I uploaded a PAC code from Three. on my ID contract it says… Your selected switching date: As this is an in-store collection order, your number switch date please can you confirm what this means? and when/what date my old contact number ending in 7998 will be working on this new handset as requested? Thanks

I need to pay my final bill and cancel my contract but every time I ring any ID contact number, it says that the number is no longer ‘in use’ and so I cannot pay and cancel. Why do none of the contact numbers work and I cannot use livechat ?

Not received my sim yet but my husband has received his which was both ordered same day

Is it possible to buy an add on so that I can use my ID Mobile SIM in UAE? If not am I best off just buying a local SIM when there?

I just joined ID with my iPhone. SMS messages are bouncing back or showing as Undelivered when they recipient has actually received the message, Help please.

Hi I have been trying to port two numbers across using pac codes for the last few days and it keeps saying something went wrong! I've checked and triple checked the details I have entered are correct tried on multiple devices and still no joy. Is there something wrong at ID mobile end can not get hold of anyone to help we didn't have this trouble last time we switched to this network any help would be appreciated

I ordered an upgrade on 18th November. I received an email stating to expect my new handset to be sent out 48 hours. By 30th November I still hadn’t received it. I was told that they did not have any in stock and would not be getting any in until 21st December. I aid that I was not happy they had offered a contract that they knew they didn’t handsets for and they offered me £10 off my next bill by way of compensation. I still hadn’t received it and contact them again around 30th December. I was told that someone would get back to me in 48 hours. No one did and on 2nd January I made a further complaint. I was told that someone would respond to my complaint within 7 days. I then got an email asking me to phone the complaints number. On 8th January I spent 50 minutes on hold to the complaints number before I gave up. I contacted live chat and they said someone would get back to me within 24 hours - they didn’t. I contacted live chat again the following day and was told someone had rung me - they hadn’t. They again told me that someone would contact me within 24 hours. I said I wasn’t confident they would and asked for a deadlock letter so I could refer matters to the communications ombudsman. They ignored this and said someone would get back to me within 24 hours - they haven’t. I can’t refer to the communications ombudsman until 8 weeks after my initial complaint on 30th November. Is there anything else I can do in the meantime to try and resolve matters as I feel I have exhausted all options. I need the phone, so I can pass my old handset to my daughter, who has broke hers and needs it for travelling to school.

Hi I'm trying to setup my voicemail for the first time and its asking me to enter a 'mailbox name' followed by the hash key, but when I say my name and press hash it says mailbox name not recognised and hangs up after 3 attempts, please help?

I returned my handset upgrade within the cool off period, just before christmas on 21st December. Royal mail delivered my parcel and it was signed for. Since then I have had no refund or contact from ID Mobile. Speaking to the Live chat agents all they have been able to do is send an email to the warehouse to check for my return. I have asked live chat 3 times from the 3rd January and they always give the same response and tell me they need 24 hours to follow up.

Why am i being charged a final bill even though I never used the phone and not even turned it on and set it up?. I returned the phone after 1 day of receiving.

Hi, I change my direct debit details. I set up new one on my business account today I got a text message from ID as is no active direct debit on my account after checking my bank account I see everything is correct is there any chance that I can check that somehow on the ID account

I paid for the phone today by card and ID charged my account twice. I want a refund

I have a contract with ID Mobile for my Android Moto-C phone. I now want to buy a new phone as my Moto-C is starting to fail. I want to buy an XIAOMI REDMI A2 32GB (Black). It is available to buy on the ID Mobile website. My question is - Can I use my ID Mobile sim card in my Moto-C for this new XIAOMI phone ? I checked the “ID Mobile Approved Handsets” list on the ID Website and the XIAOMI REDMI A2 32GB phone is not in the list. Thanks.