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Everything you need to know about iD Mobile.

26015 Topics
Jo2610
Newbie
Jo2610Newbie
asked in Community Archive.
lost phone and cant log on to cancel sim only contract

My daughter lost her phone a while ago. Now I’m am still paying for her sim only contract and am unable to log on to cancel. Any help would be appreciated. 

1
A
iD Mobile Employee
4 years ago
N
Newbie
Nela PrediciNewbie
posted in Community Archive.
lost sim

Hi, I have lost my SIM card and want a new one. thanks

1
A
iD Mobile Employee
4 years ago
S
Civilian
Stumiller168Civilian
asked in Community Archive.
Unable to complete the upgrade process - says ‘personal details are missing or invalid’ call 7777.

I am trying to place an order for an upgrade with new handset. Each time I put my card details in, it says some of my personal details are missing or invalid. I have tried on-line chat. They said to go into my account in the ID app and update the details. I have done this, although the details are already up to date. On line chat also asked me to call 7777 if this did not work. As expected, 7777 is closed. I see other people have had the same issue recently, but I can’t see any resolutions posted. Please advise.

1
A
iD Mobile Employee
4 years ago
Mel63
Civilian
Mel63Civilian
asked in Community Archive.
Cancel my Contract

My contract is finished and I am starting a new contract else where. I would like to cancel my current contract but keep my number. Could someone please advise on how to do this as no phone lines are open. Thanks.

1
A
iD Mobile Employee
4 years ago
Linkyloo0405
Newbie
Linkyloo0405Newbie
asked in Community Archive.
phone blocked

thought my phone was lost but found it how to unlock it

1
A
iD Mobile Employee
4 years ago
B
Civilian
BobFishCivilian
asked in Community Archive.
How can I leave Idmobile

Tried the idmobile app to register - no luck as “something went wrong”.##Sadly I am stuck in a 2 yr contract - I would love to leave this shower of shite.   Is there any way I can do it without having to pay the remaining contract?  

1
A
iD Mobile Employee
4 years ago
SJWalsh
Newbie
SJWalshNewbie
asked in Community Archive.
Unable to connect to wifi

I have just got a new Samsung A10 on 27.4.20 and i have just downloaded a software update today 1.5.20 However I can no no longer connect to my WiFi at home?   The password is correct but it says there is an authentication error?   I have reset the phone to factory settings but that has not worked and i am now being charged for data...help...

1
A
iD Mobile Employee
4 years ago
A
Newbie
ayofajemNewbie
asked in Community Archive.
Mr stephen

My contract has come to an end  I will like to end the contact as the phone is no longer with me please kindly cancel my direct debit thanks  [REMOVED PERSONAL EMAIL]

1
A
iD Mobile Employee
4 years ago
C
Civilian
cnsmithCivilian
asked in Community Archive.
included minutes allocation with addon used.

Working from home, so needed more calling minutes, Added extra minutes end of march, this ran out yesterday well within the limit. My billing period starts in middle of the month. Come today ( first day on month) i am being charged for calls.  shouldn’t my included minutes now start to be used ? The minutes used from the middle of the month to yesterday were i assume taken from the addon not my included minutes, or is this not the case ?

1
A
iD Mobile Employee
4 years ago
T
Civilian
tasha36Civilian
asked in Community Archive.
changing from monthly contract to sim only

My 24 month contract finishes this month and I want to keep the handset but change to sim only, staying with ID. I bought a sim only from the website, but I don’t think I went through upgrades. The checkout page and the card with the sim i just received in the post both say I can still keep my number (that I brought over from an old network years ago). How can I ensure that I will keep my number? If I can’t, how do I return the sim to buy another through upgrades?

1
A
iD Mobile Employee
4 years ago
DHBaker
Civilian
DHBakerCivilian
asked in Community Archive.
billing

Why am I still paying my contract price when my contract has ended

1
A
iD Mobile Employee
4 years ago
S
Newbie
simonpenroseNewbie
asked in Community Archive.
cancel sim only

id like to cancel my sim only contract but my phone is no longer working and i am unable to recall my password

1
A
iD Mobile Employee
4 years ago
tonypbx
Civilian
tonypbxCivilian
asked in Community Archive.
Allowance transfer error

My monthly allowance has just renewed and my phone said my 2GB allowance had been added to my balance but it hadn’t. Before renewal date I had 3.6GB of data, my allowance is 2GB but when the transfer occurred my balance was only 4GB I think a similar thing happened the previous month. Regards Tony

1
A
iD Mobile Employee
4 years ago
O
Newbie
OliviacombenNewbie
asked in Community Archive.
Personal details invalid or missing

Im trying to process my upgrade but keep getting the error message "some of your personal details are invalid or missing". Ive double checked all my details and cant see any that are missing or invaild.  Any help is much appreciated.

5
C
Newbie
4 years ago
Julie.millar
Julie.millar
asked in Community Archive.
New phone

i have just received a new phone for my son for Christmas and I have ordered the wrong phone is there anyway I can send it back and get the alternative phone?

3
A
iD Mobile Employee
4 years ago
D
Newbie
Doodley6543Newbie
asked in Community Archive.
Present monthly ID Mobile Contract 24mnth expires 14 May 2020

Letter received from ID Mobile this morning outlining options available at Contract end date 14 May 2020. Wish to commence new 24 month Contract commencing 15 May 2020 £14.99 per month 500 minutes 2GB Data. New HUAWEI P SMART 2019 Handset. Present own number to be retained.   Please advise how this can be achieved with the absolute minimum of unnecessary complication!!

3
A
iD Mobile Employee
4 years ago
J
Newbie
Junaid0342Newbie
asked in Community Archive.
phone contract cancellation

Hi, so my phone contract is due to expire next month. Do I need to give a 30 days notice to end my contract?   Also If I do give a 30 day notice and end the contract now via the app will the contract end straight away or in 30 days when its due to expire?

1
A
iD Mobile Employee
4 years ago
S
Newbie
Sheila CroweNewbie
asked in Community Archive.
keep my number

I have just received my Samsung A40. I have an existing sim from id mobile in my old phone. Can I transfer this sim and continue using my existing number? Sheila

1
A
iD Mobile Employee
4 years ago
C
Newbie
CraigradNewbie
asked in Community Archive.
upgrade process

What is the process with upgrades? I’ve ordered a new phone, it’s not showing in my account, will I get a new sim / new number? When and how does is change over? Do I need to cancel my sim only now?

3
A
iD Mobile Employee
4 years ago
Sam Drawbridge
Civilian
Sam DrawbridgeCivilian
asked in Community Archive.
Cancel Contract

I also want to cancel my contract, I live abroad so have no use for it. It has reached maturation so I should be able to leave now with no additional charge. I do not wish to keep my number. As I am currently abroad I cannot send any texts with this phone. 

1
A
iD Mobile Employee
4 years ago
V
Newbie
Venetia MartinNewbie
asked in Community Archive.
Replacement sim needed

I  had my phone stolen and have just upgraded. I should be receiving my new phone today, but I assume it won’t come with a sim card. Please could you send me a replacement sim? I want to make sure I keep the same number.   Thanks,

1
A
iD Mobile Employee
4 years ago
Emibbyxox
Civilian
EmibbyxoxCivilian
asked in Community Archive.
I need my stac code

I am ordering my new phone and its asking for a STAC code so i can leave id mobile could u provide me with my stac code please?? 

1
A
iD Mobile Employee
4 years ago
mill
Newbie
millNewbie
asked in Community Archive.
Cancellation

I cancelled my pay as you go sim with ID Mobile at the end of last year! I have received a letter from CARS stating I owe £11.97! This is NOT the case!    I have spent the past week trying to figure out how to contact yourselves as it seems the live chat and contact numbers are not in use due to Covid-19 as stated on your website! I can no longer log into my ID account as I no longer have an account!   I would appreciate if someone could contact myself in regards to this inconvenient ASAP!  

1
A
iD Mobile Employee
4 years ago
Tatcho
Newbie
TatchoNewbie
asked in Community Archive.
Upgrading

I got cut off whilst trying to pay for a new phone whilst upgrading. It was just after I entered my payment details

1
A
iD Mobile Employee
4 years ago
I
Newbie
Iffat123Newbie
asked in Community Archive.
how to end contract plan during Covid-19 ??

I am trying to terminate my contract plan as I am at the end of my 24 month plan and do not wish to renew it. But i can not contact the call centres as they are closed because of Covid-19. What do i do as i really don’t want my plan to renew and want to cancel it.

4
A
iD Mobile Employee
4 years ago
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