I found a very good deal online which I could not get via going through ID direct, therefore purchased the plan online thinking it would be possible to keep my number.  I currently have a sim only on ID mobile, and have purchased a new phone and sim deal with ID, but wish to keep the same number. Is this possible at all? If not, I will have to cancel my plan and return the phone and go to another provider which would be a shame. Please can someone confirm. 

Hi,I need my invoice number to be able to claim my chromebook, but all I can find are transaction numbers and order reference numbers. Please can someone get in touch to arrange this?Thanks :)

Hello,Hoping that @Mohammed can help here as he has helped others.I have received the trade in value for my pixel 4xl and curry's emailed saying that the extra £132 would be processed separely. I am still to get the cashback into my account from early November. Please help! 

Hi  Please help me with my refer a friend claim, the referral link was used by my partner and two bills have been paid? how do I make the claim?

Recently bought PAYG sim which I’ve received today trying to register to use the mobile app but it’s asking for mobile number and I haven’t been given one ?

If i have 18£ pound unlimited plan for 1 month have limit for examples 100mb/s ? 

I am not an ID mobile customer but have just received a letter regarding an account that has been set up in my name. I have recently been a victim of identity theft and have had lots of mobile phone contracts set up using my details with various providers.  The live chat does not work on the IDMobile website and I cannot find an email to contact or a number to call where it is actually possible to speak to someone.  How do I go about reporting this and get the account closed?I have already visited the Action Fraud site.

Hi I have just moved to ID from Vodafone. I want to keep my old number so have used the ID online form to use my PAC code from Vodafone.  Every time I complete the form (all answers are correct) it says:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please can someone help me. I have contacted Vodafone and the PAC code is correct. I don’t know what to do. Thanks.

I have recently switched to ID mobile from Three and used my PAC number to transfer my old number onto my ID sim. After I done this it told me on the app that it would transfer on the 17th January which was yesterday and I took the sim out and put it straight back in to allow the phone to re-read it as it wasn’t letting me access anything. It started working with my previous phone number after I done that but today it has gone back to the other number (ID mobile one given) when I message or call people. I’m not quite sure how I can sort it as the app says the number has transferred completely now and I have tried taking the sim out and putting it in again and have also restarted my phone this morning but nothing has worked? 

A rewards programme for loyal ID customers would be great especially in the current climate. Would love a free coffee/frappuccinos, doughnuts, free merch, discounts etc. It would also attract new customers *why doesn’t not does. (Error in question-can’t seem to edit) 

Hi  On my I'd mobile app I have an unlimited loyalty addon on my account but my allowance is still limited to 50gb, live chat customer service don't seem to.understandUsername: REMOVEDCan anyone help? ThanksDan 

Hi! I don't use your cell phone service. I don't even have a card. Stop sending me monthly bills! 

Hacked by 80876 number, charging £1.50 per text. What do I do?

I changed plans on the 2nd of Jan, for 5GB of data, unlimited calls and text. The plan changed over fine. But now it's showing that my total data allowance is only 3GB and I only have 2.9GB left to last 15days. I get that when you change plans you get a pro rato bill, but the overall allowance is less than I signed up for? Please help. 

I have sent a PAC code which is saying my plan will cancelCan I cancel this request before the number changes and my plan is cancelled?

 Hello, please can you help. I just received my new upgrade and I need help to claim my Samsung chromebook. I can't find my invoice and what I need for proof of purchase.  

I am looking for vat invoice for recent purchase of S22 to claim chromebook but it is not showing on my id app.

I’m having trouble registering online, have received a text message that the direct debit has been cancelled and I need to pay this month’s bill.  Help needed.

Hi. I joined ID a few days ago and used a PAC code to transfer my number.   The transfer day was today  Unfortunately the signal I am getting at work is terrible so I need to leave asap. I try to request a new PAC code either by text or the app. It all I get sent is a message saying it hasn’t been created.  Can someone help please

Got my new phone and SIM, want new number asked my old provider for STAC which I got, filled in the form but keep getting an error saying something isnt right but I've triple checked everything and it should be ok?? Not sure how to resolve so I can actually use my data/phone without WiFi? 

My mother has dementia and recently lost her phone so we cannot call customer services. I want to request a PAC code but she has never created an account (or at least doesn’t remember doing so) - how can I access a PAC code please? 

Hello, I have an unlimited plan with unlimited minutes, data, and texts. I wish to call Australia, and I am aware I will have to pay extra to do that as it is not covered. I have seen the page with the charges/rates However I want to know how I do it, as when I try and call the number I am instantly told “I have reached my capped limit.”. How do I fix this?

I’ve entered my PAC code from O2 last Friday and received a text from iD saying my old number would switch on Monday.  It’s now Tuesday and this hasn’t happened and now neither my old number (that I want to keep) nor the new number that iD supplied work in my phone. If the switch of my old number has failed, how do I get this resolved?

I have recently switched from O2 to ID mobile, and ID have given me a new number and i was wondering if there was anyway of me getting it back

Submitted my STAC code before 17:30 on Friday, got a “success” page in my browser after doing so but haven’t received any other communication from iD regarding the changeover. Old provider appears to have terminated the service but there’s still no movement on the iD side. Registered my account but it wouldn’t accept the number to be ported - I had to use the unwanted number provided by iD to register.I also got logged out due to inactivity and now the login page looks like this: Should I be worried? This doesn’t exactly inspire confidence in any aspect of iD’s services 😂