Solved

If I take a new contract out do you receive a new phone or a refurbished one ?

Hi, I’ve just had a new SIM from ID and transferred my old number over.  I’m not receiving texts but can receive ‘phone calls. My contacts are receiving texts from me.

For some reason my phone never gets any signal and is always on emergency only sometimes I get one bar but I'm sick to death of it and I need help! 

I placed an order last week and was emailed on Thursday to expect a call regarding my order for some more details and have received no call as of yet. I have cancelled my contract as it has expired with another service provider and my PAC code will expire soon. Do I order again? Or order elsewhere? ID mobile must not want my custom.  

I got my SIM delivered today and shredded my receipt however also received no email with my mobile number on? I can’t create an account without my number if the support gang can help me out please?

I have received message from ID if they not gonna deduct money automatically you must to connect and pay manually. So it was not deducted anything till late so I paid by myself and accidently two times as the system it does not work properly. After 3 days The ID deduct also £20.00 So I need £40 back. So messy who is could help. Any chance to contact only with silly chatbot which is does not understand my problems .Thanks.

Verification code message to ID mobile from Yahoo account not received after several attempts. I checked and rechecked the number and it’s correct. I tried using my EE number an an old 2G phone and the verification comes through straight away.Is there a block on such messages to ID numbers or acounts. Has anyone else had problems. 

I have recently upgraded from £3.99/month to £7.00/month. The new amount is being taken out of my account. But the app is still showing my old contract and allowances.How do I rectify this ?Regards,Gregory Collins.

I have clicked “end my contract” at least 5 times over the past 7 weeks on the app and it has said it will be cancelled yet I am still being charged £12 monthly? Absolutely disgraceful, need my contract ending as soon as possible. 

Hiya I am planning a holiday to crete and I saw that greece was allowed under international roaming however I didnt know if this was just the mainland or if this also included all the greek islands :)

Good AfternoonI wish to notify you of the death of my late father on 01.01.21.  Can you please contact me with regard to the information you require in order to cancel his account?  

Had a phone contract with ID.Still like the phone, and don’t want to change phone.I want to ‘Upgrade’ to a SIM Only plan and keep my number.If I do an upgrade to SIM Only - does ID physically send me out a brand new SIM Card that I have to swap my new number on to? Or can ID just switch the plan over at their end?Tried to call ID, but can’t get through.

how do i register my account if i cannot receive a security. My SIM is in a wifi hub not in a telephone

I can’t register on the ID app, it says my details are incorrect (which they aren’t). I think they’ve been input incorrectly on the system. Please could you contact me directly to amend this as with previous customers.Thanks for your help!

 My SIM card was never activated or used so I can’t register to cancel my account.I have just signed up to a new contract with you but need to cancel the existing one which has never been used.I have a record of the account number and the mobile number.

Login to idmobile main site (not this forum) fails when I use registered email address in username/email box. Login =ok with current username (=my old email adress, no longer registered to idmobile as my email address).

Hello, Everyone! My plan is due to upgrade soon, but I also need unlimited data sim only to use in 4g Wi Fi router and one more sim only for my daughter. My question is how I can get better bundle price? Thank you in advance.

Sim card locked. Puk number required. 

I’ve taken out a new Id mobile contract as I wanted a new number and phone quicker than upgrade deal would’ve allowed. My oldest contract is coming up to the end of its 24 month term and I don’t want it to renew as I have my new one in place. How do I ensure it won’t renew. I’ve tried to end plan on the app but it send me round in circles 

I am having problems with the network coverage, as it looks like a few people have not so Long ago. This is both network and data.  Can I just point out, that the reason for saying this is because, up until this point, it has been working perfectly fine. Just before I'm asked to check coverage. I've been a customer since November and had no problems up until the last couple of days. I really don't know what the problem is, I just want to get it fixed as soon as possible please. This is not the best time to not be able to contact people, I don't really want to be paying for something I don't have access to our continue to go out hunting for the nearest hotspot so that I can. I'd really appreciate some help please. Thank you!

I need to change my number urgently as I'm being stalked, police have advised me to change it. Please help, many thanks 

A few years ago I purchased a sim-only contract for a person I was seeing. I no longer am, we are not in contact anymore and I don't even think they still live in the country. I noticed I'm still being charged monthly for this. I tried to register for an account to see if there's any usage so I can decide what to do without needing to contact this person. Despite the contract being purchased by me and in my name, I'm unable to even pass the first step of registration as it tells me either my surname or birth year are wrong. I tried the other person's details just in case and those were also rejected. The chatbot is useless and I don't see how to contact any kind of live chat. The contract is in my name and I certainly know my own details. The bill notifications are sent to my email and the debit is coming out of my account. How on earth am I supposed to determine if it's being used? (Contacting the person is a very last resort I'd rather avoid and anyway, if it's rejecting my details a

My contract recently ended so decided to upgrade to SIM only keeping my phone number. I received an invitation to upgrade via email giving options so went online to do the upgrade. For some reason they decided it was an extra phone not upgrade. To try and rectify this error has been a total nightmare now lasting over three weeks. I have now spoken to 3 people in South Africa, 1 in the UK and several online chats. 2 promises to to call back didn’t happen. Today I received a letter from Dixons Carphone about my latest complain which was inaccurate. Decided to phone them to be told that I have to contact ID, so what was the point in sending it !! I only wanted to upgrade so why is it so difficult? 

Hello.5 Working days have passed since giving my new service provider my STAC code from ID, but I am yet to receive anything about my final bill or service disconnect.  I have contacted my new provider and they say that they have registered the STAC code and the service for ID should be disconnected. However, I can still use my ID phone and my billing online says it is continuing as normal.Can anyone check if my account is going to be disconnected soon an my final bill given?Do I need to wait longer? 

I have just upgraded my phone and the new sim arrived bent, I’ve activated it and everything has transferred over to my new phone but it says no sim so I’m unable to fully use my phone, how do I go about getting a new one sent out? thank you