Solved

I have more than 1 plan how can I see information  about both on my id app

I have today received my credit report to find I have a default balance of £32 dated July 2020. This is the first I have heard of this. No email or postal correspondence. I need to know how I can receive a default account without being advised that I owe money.  I have tried live chat but for some reason whoever is responding does not seem to understand what I am asking. I can’t speak to anyone and this is now having an adverse effect on my credit rating all for the sake of £32.  I took out a sim only monthly contract that I was told I could cancel without notice.  I have tried to log into my account but as it was closed over  6 months ago so I am unable to.  Does anyone have a contact telephone number where I can actually speak to someone? 

Trying to unlock old iphone that I had on contract with ID. Can you please send code to unlock

Hi. I ordered my phone Sunday evening and was told within 24hrs I would get an email confirming dispatch and that I should contact you if I didn’t receive anything. My order reference is 115569478 and I was wondering what the status of my order is and when I will receive my handset.

Have moved from Tesco mobile to iD and ported my number across. Only to find that my phone cannot see the iD network. The phone is a Doro 6620. The phone does “see” the O2 network, the Vodafone network and the EE network. So I need to get a PAC code to cancel and leave but how can I do that if the phone will not work?

Hello,I have tried unsuccessfully to contact ID mobile by phone and live chat but no luck in speaking to a real live human being. I received a final demand notice for what i can only assume is an old pay as you go phone that hasn’t been used for months. I also have an account for my daughters phone which I pay monthly ddebit for and payment has not fallen behind. What can i do, there is no one to speak to. I do not understand why I have had a final demand, I have had no other correspondence and it was a pay as you go contract. When i phone up and put in the old number it tells me this number doesn’t exist. There is no one I can talk to.

Heloo my name is Marcel Radu and ai top up 20£ and is tak my 40£ for my account can you return my mony please 

How long does a sim take to activate

I want to cancel my idmobile plan and am having trouble doing this. Can someone please advise. 

Just want to pay my final bill. Have tried for over an hour on various different contact methods. I don’t know the telephone number of the account

Twice a day I get a notification saying I have a voicemail when the phone has not rung. The call is always from the same number 01282707170, Research on the internet shows this is a nuisance call The message is just silence. I have added this number to blocked calls in my settings but that has not stopped it. Is there somewhere on the iD app where I can block it. I can’t find anything, This only started when I joined iD last month and it is driving me mad

I’m trying to unlock my iPhone 5s, which is locked to id, so I can use a sim from another provider, which I have transferred my phone number to.The information they’ve provided on the topic seems to suggest I’d need to  contact them in order for this to happen, although that’s proving rather difficult.Any help is much appreciated :)

I made a payment on my account on the 1st February and today the direct debit has come out for the same amount so I’ve paid twice, so I need a refund if anyone can help Thankyou 

I have received a letter informing me that an account and direct debit has been set up in my name but I am not an ID Mobile customer.Can someone help me with getting this reported and having the account removed?thanks 

Hi thereI have a rolling monthly sim only rolling plan that I recently upgraded to a pay monthly contract phone (possibly 24 months). The phone is not due in stock until around the 23rd of this month, and I have paid the £99 up front fee, but my contract has not changed - presumably it will not become active until the phone is delivered to me.  What I want to know is can I cancel this and remain on my rolling sim only contract as I may possibly be out of a job and want to limit my outgoings.  ThanksIan

I took the contract on for the phone and just used my vodafone sim in the phone - i do not know the ID mobile number - nor do i have any of the packaging to tell me it. With the shops being shut and all your help portals requiring the telephone number of the ID mobile acct im completely at a loss,  i would like to get the number so i can access the portals for account management purposes. I would ideally like to speak to someone to get the help required 

Hi I’m thinking of buying a smart watch how does it work ? Do I have to buy another sim from ID. With you already ?

Hi  submitted  pac code  on  Friday  to  swap number from o2  didn't  receive any confirmation. 

I need someone from id mobile to message me to unlock phone, I need a human I’ve tried the live chat it was useless 

Hi, I tried to submit my pac code but I submitted it incorrectly. Can someone help me resubmit it? 

I am a new cotumer, i had one month bundle and now it is over, how can i renew it??

How do I change from sim only to contract?

iD must have the absolute worst customer service possible. They make it impossible to speak to anyone directly and give no clear options to ask for your phone to be unlocked despite stating you ‘just need to ask and they will get to work right away’ lol. I’m asking to speak to someone so my handset can be unlocked please that’s all I want!

Why on some months do i get a bill for £5.00 and om other months a bill for £10.00 on a £5.00 per month plan. Why are the recurring fees doubled sometimes? 

I’m looking to buy a Pixel 5 on ID PAYM from CPW.I currently have a contract with Three and was wondering, will my 3 SIM work in the new ID phone? I read on the forums that most handsets now should be unlocked and I am hoping that since ID is virtual MPN to Three that there shouldn’t be any issues putting the Three SIM inside the ID handset? Appreciate any advice :)