How do I complain about the complaints department? A few months ago I got an upgraded phone. the details are below, but 4 SIMs later, plus numerous webchats and 2 visits to Carphone warehouse at your request and I still don't have a working phone . On my last but one webchat (reproduced below, with security details obscured) I said I wanted to have the contract cancelled at no cost because ID have breached the contract by not providing the paid for service. the agent said they completely understood and that the complaints department would contact me in 3-5 days. On the 5th day I had another webchat, told you I had not had any contact from the complaints department and was assured I would be contacted by 19:00 that evening. It's now 7 working days and still no contact from the complaints department.
Anyone know how I complain about the complaints department, and get this failed contract cancelled? You have my landline - call me, no point in trying the mobile (worth mentioning because one agent I had a chat with said 'if you call from y
