I am out of contract but wish to switch to a rolling contract SIM deal. I only need the minimum package as I am travelling in Asia and do not need any data.

Just moved into the UK 1 month ago from Asia and I am unable to get started with the 12 months package because my registered post code in invalid, what can I do to fix that?

So I am from the UK, fully British. However I was born and raised in Thailand (Asia) my whole life. I'm over for about a month now to visit my grandparents and wanted to get a temporary tourist phone number going like I did last year. However this time I was handed a sim card from IDMobile for free and told to handle the rest online. The problem I'm having is that whenever I try to purchase a plan or whatnot, I have to submit a UK phone number which I can't do because- I don't have a UK phone number? That was the whole point of me getting a sim card. I hear people talk about an app but I looked on Google Play which just says it's not available in my region seeing as I have an asian phone. (Oppo Find N3). I would just like some guidance and help regarding getting a new phone number without the app or an hassle online. I want to pay for a sim card and get the data and calls.

Contents: Which Roam Free destinations are included in my plan? Which destinations can I purchase a Roam Beyond Add-Ons for? Which other destinations can I roam in? At iD Mobile, you can roam free In more destinations than any other network across all plans. Here’s the full list: Which Roam Free destinations are included in my plan? Our Roam Free destinations are split into two categories: Band 1 Destination Network Austria A1 Telekom, T-Mobile, Hutchison Drei Austria Azores Vodafone, NOS – Comunicações, S.A. (formerly Optimus), MEO (formerly TMN) Belgium Belgacom, Telenet Group NV/SA, Orange Bulgaria BTC Mobile, A1 Bulgaria, Yettel Bulgaria EAD Canary Islands Vodafone, Telefonica, Xfera, Orange Croatia A1 Hrvatska d.o.o, Telemach Croatia, Hrvatski Telekom Cyprus PrimeTel PLC, MTN, CYPCT Czech Republic Telefonica O2 (Eurotel Praha), T-Mobile, Vodafone Denmark Telia Denmark, Hi3G Access AB, Nuuday A/S, Telenor Denmark Estonia Tele2 Eesti, Elisa Eesti AS, Telia Eesti AS Finland Telia Fin

Hello Anyone on here know how I can view my iDmobile bills older than 12 months?? This ever so difficult question seems beyond the skill set any of the chat ‘helpers’ that I can reach after 15 minutes of jumping through hoops ...

My Samsung S25 won’t connect to Internet. It is fine in Wi-Fi, but when I am out of a Wi-Fi zone it says no Network connection available. I have plenty of Data. I have tried all the on line advice, including conneting and reconnecting, resetting ‘Access Point Names’ and adding Network details agin. Nothing seems to work. Very frustrating. Not sure if this a Phone issue, Network issue or Sim issue?

I have provided my pac number but number hasn’t transferred and I can’t find my welcome email with id phone number or transaction number. Please help ASAP as my old number has already been disconnected

Just transferred my number to ID using my pac code and now my sim has locked and I need my puk code to unlock it ASAP. Very irritating that this seems to happen to a lot of customers switching their service to ID

How can I get my puk number please

I need someone to contact me ASAP I'm not happy about the price of my bill

I haven’t had my eSIM delivered via email and I have no phone ????

I’m missing important calls and neither can I make calls oh my god stop taking my money £50 every month for such a crappy network for gods sake. I can’t be making WhatsApp calls all the time for gods sake how can you not resolve this issue

Need to change my is mobile account address asap

Hi, I have a family emergency and I can’t make calls at all as it says my balance is capped . I have unlimited data and calls and I’ve paid my previous bill with no issues Can this be resolved please.

Please can I have my PAC⁷ code number for my number [REDACTED] please

Please can ID mobile please send out a replacement sim asap please. I lost my phone and it’s used as a medical device, so urgently need the sim replaced using the current phone number, Have replaced the handset but unable to use as medical device without sim (data) unless connect to WiFi, so extremely Important.

I made a late payment, my account has been suspended and isn't recognised within the system. I can no longer make phone calls or have any data even though i have paid for this month. Is there a way I have have this fixed ASAP!!

Contents: I’m a vulnerable customer. I have a debt management plan. I’ve been declared insolvent/bankrupt. I’ve suffered a bereavement in the family. If you experience significant changes such as ill health, bereavement, or financial difficulties, please let us know as soon as possible. The earlier you contact us , the more we can do support you. We’re here to help, and we also encourage you to seek free, impartial advice from trusted organisations, including: Citizens Advice Step Change The Money Advice Services National Debtline Help for Households Money Helper Advice Northern Ireland Helper Arian Wales PayPlan Scotland There are a number of free debt advice services available both locally and nationwide, online over the phone or face to face. To find the one best suited to your needs please visit Money Helper’s Debt Advice Locator for more details. Here are some circumstances that can affect you making your regularly scheduled payments and how we can help. I’m a vulnerable customer.

Hi, I have taken out a new contract and the phone has been received but no SIM card has been posted out to me. I am unable to make an ID account online due to not have the sim to be able to add the number to the online account. ID please contact me ASAP to resolve as I need a SIM to use my new phone contract I am paying for! Not a good start to using ID after switching from another provider I’ve used for years! Thanks, Laura

Hi, I’m honestly really disappointed and frustrated right now. I think my SIM has been hijacked and I urgently need help. My phone suddenly lost service — no calls, no texts, nothing. I’ve tried restarting, checking coverage, switching phones — nothing works… until I put someone else’s SIM in, and it’s totally fine. So it’s clearly not my phone — it’s the SIM/number. Since this happened, I’ve been locked out of my Google account, and I just found out that my PayPal has been hacked. There are now attempts to access my bank and I’m pretty sure whoever did this used my phone number for 2FA codes!! I didn’t get any alert, no notification, nothing. If someone was able to swap or transfer my number without my permission, that’s a serious security issue on your end. I need to know if a SIM swap or porting request was made, and if so, how that got approved. I want my number secured ASAP or reissued to me, and I want a PIN/password put on my account so this never happens again. This has caused

I have a household with 4 boys, I’ve created accounts for 3 of us using different emails. My youngest now needs a sim but can I add this to my existing email address rather than creating yet another one ? I would like to sort this asap.

Hi, I have just received a final demand notice letter and ID mobile is not my current provider - in fact, I have never had an account with you. This issue has been also been reported to Action Fraud. Could you please let me know how to resolve this issue ASAP? Kind regards, A.

Over the past year and a half using ID mobile I have traveled across France Italy Greece and Spain, often staying within central cities and across this time the 4G network has NEVER worked. I have continually checked the network, changed different options of network, checked data roaming etc and the data never works. this is extremely disappointing and to see that ID are increasing fares when the phone cannot even be used abroad if appalling. Having previously been with Vodafone I never had an issue with this for years. Please can someone share how this can be resolved or look into this. Are others facing this or is this a singular problem? Either way I would appreciate it being resolved ASAP before the summer as I will once again be left without any data.

Hi, I have several direct debits for ID mobile. I have lost a phone and I request a new SIM card for my mobile number. Please can you send me one asap, thanks, Benjamin James

I keep getting an automated message when I try to call an NHS number saying my cap has been reached. But my contract has unlimited calls so this should not be the case. I need this resolved asap as it is an NHS and healthcare related call!