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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4747 Topics

H
Newbie
hullbornNewbie
asked in Ask a question.

Pay for 4 SIM only contracts

HI, I'm looking to move 4 SIM only contracts from SKY to ID.I’d like to pay for the 4 contracts, is this possible?Thanks Wayne.

2
Mohammed
iD Mobile Employee
11 months ago
I
Civilian
IDmobileWorkVPNCivilian
asked in Ask a question.

iD Mobile + CGNAT + Corporate VPN

Hello,I’m planning to switch to iD Mobile SIM soon and wanted to cover my commute scenario for working in my laptop. My company uses Cisco AnyConnect VPN to connect our laptop to corporate network. I’ve used Lycamobile UK, Three UK and both of them worked fine, however I don’t like their service for various reasons. I tried SMARTY for few days, but realised my IP (mostly 10.x.x.x) was changed every few seconds/minutes and my VPN connections was dropped each time the IP changed, rendering the SIM unfit for my usage, later figured it was due to CGNAT (I completely get why they use it and so I respect it).Would I be having the same situation with iD Mobile service too? (CGNAT, Frequent IP Changes). I suppose I could try myself, just hoping if the community had any insight on this topic. 

4
WelshPaul
Legend
11 months ago
Andrew Mowle
Rookie
Andrew MowleRookie
asked in Ask a question.

When will the data network issue be resolved in the centre of York YO1 postcode area

I have recently swapped over to ID Mobile from Vodafone and prior to doing so looked up the 4G coverage for where I live in central York on the ID Mobile website and all appeared fine, so went ahead with a 12 month contract.  However what I didn’t do (and with hindsight should have done!) was check the network status in the YO1 postcode area of York, which subsequently indicated there is an ongoing issue which needs fixing.  Is there anyway of finding out how long this issue will take to fix, as I am getting almost non-existent data coverage and having to use my  partners hotspot on her iphone with a Vodafone sim?  However, when I visited my Dad in Essex for a couple of days I got tremendous 5G speeds, so I now know that ID Mobile can work exceedingly well, but need it to work in York where I live - any advice would be most appreciated and apologies for slightly long first post!

10
Lauren
iD Mobile Employee
11 months ago
D
Newbie
dmtraynorNewbie
asked in Ask a question.

my billing details will not download?

My billing details will not download? 

3
Lauren
iD Mobile Employee
11 months ago
S
Newbie
steveb1960Newbie
asked in Ask a question.

Leaving iD- Termination fee

Just talking to chat on line I was told that to cancel my contract which has 16 months left woud cost me £771I pay £7 pound a month X 16 = £112 so where do they get this figure from?

4
Lauren
iD Mobile Employee
11 months ago
Lee Ford
Newbie
Lee FordNewbie
asked in Ask a question.

refer a friend

Can someone please contact me to discuss the refer a friend reward I have still not received? 

1
Lauren
iD Mobile Employee
11 months ago
Piotr Pietrzak
Newbie
Piotr PietrzakNewbie
posted in Ask a question.

9-digit transaction

hello, I lost my 9-digit transaction number and I need it to transfer the old number from another network to the id . how can i get it?

2
Tom
iD Mobile Employee
11 months ago
M
Newbie
mattb1Newbie
asked in Ask a question.

Number not ported

My previous number was supposed to be ported yesterday but has still not gone through.My service with previous supplier is about to end so this needs sorting asap!?  

1
Tom
iD Mobile Employee
11 months ago
K
Newbie
Karen B17Newbie
asked in Ask a question.

Blue light card offer

There is a current offer on iPhone 11 on the blue light card app but not coming up when clicking on the link can any one help?

1
Tom
iD Mobile Employee
11 months ago
T
Newbie
Traveller123Newbie
asked in Ask a question.

Number transfer not working

Anyone having issues with their old number transferring over to ID mobile? I am 2 weeks since the transfer should've taken place - my old sim stopped working on the day expected but I still cannot receive calls or text messages. Getting very little back from ID mobile on messenger and also raised a complaint that's going nowhere. Been told the issue for the delay is 'file exchange process'

20
Tom
iD Mobile Employee
11 months ago
T
Newbie
Tony CheungNewbie
asked in Ask a question.

Refer a friend still pending

I’ve just checked the status of the refer a friend reward page and it’s still on “pending”. We both received an email to say “Your reward is coming” back on the 15th Feb. Three bill payments have been made on my friends side since then and it has been more than 90 days since receiving the above email. Tried talking to online chat, but didn’t resolve issue. 

25
Tom
iD Mobile Employee
11 months ago
Liv Austin
Newbie
Liv AustinNewbie
asked in Ask a question.

keeping my old number from giffgaff

Hi, I have just received my SIM card from ID mobile and pressed the 'keep my number' nd submitted by PAC code all through the email link. I've just registered my account on the app using the given ID mobile number. I've tried to keep my number on the app but it says it won't work. I just want to know if my number is being switched over? Please let me know as soon as possible. 

12
Tom
iD Mobile Employee
11 months ago
Emmett McGuinness
Newbie
Emmett McGuinnessNewbie
asked in Ask a question.

forgotten password, lost phone

Hello therei have lost my phone, and I have also forgotten my password, how do i get into my account without using my mobile device thanks

5
Tom
iD Mobile Employee
11 months ago
Richard Rees
Newbie
Richard ReesNewbie
posted in Ask a question.

signal issues

Is anyone else having issues with poor signal in South Wales area? Phone is constantly sitting on H. Checked on website says the masts are damaged but this has been going on for days? 

10
Tom
iD Mobile Employee
11 months ago
W
Newbie
WilloxNewbie
posted in Ask a question.

pac code not working

How do u cancel this contract. My pac code is not working. Im getting the same answer all the time. I now have had enough and want to cancel.

2
Tom
iD Mobile Employee
11 months ago
Louise dv
Newbie
Louise dvNewbie
asked in Ask a question.

how do i contact someone at id mobile

How do I contact someone for support from I'd mobile 

1
Tom
iD Mobile Employee
11 months ago
Surugiu Daniel Cristina Pitzu
Newbie
Surugiu Daniel Cristina PitzuNewbie
asked in Ask a question.

BIG ISSUE WITH SIGNAL AND NETWORK

I have big issue with network and signal to ID MobileI pay 3 contract and not good signal..only 1 and 2 linesMake something to be ok or i want to cancel contracts

2
Tom
iD Mobile Employee
11 months ago
Linda Emsley
Newbie
Linda EmsleyNewbie
asked in Ask a question.

switchin from android, but apps haven't

My data, contacts etc have transferred using Samsung switch ( from android) but none of the apps from my old phone have transferred. Can you tell me how I can move the apps from my old android to my new Samsung please?

2
Tom
iD Mobile Employee
11 months ago
Sean Gollop
Newbie
Sean GollopNewbie
posted in Ask a question.

upgrade

Good afternoon it is saying I cam upgrade in September if I pay the remainder of contract upfront will I be able to do a upgrade

2
Tom
iD Mobile Employee
11 months ago
Georgia Fearnley
Civilian
Georgia FearnleyCivilian
posted in Ask a question.

eu roaming

Will be working in France for 3 months and wonder what your sim only eu roaming deals are? Do you have a roaming cap each month? Many thanks! 

2
Tom
iD Mobile Employee
11 months ago
Lana Matta
Newbie
Lana MattaNewbie
asked in Ask a question.

SIM CARD NOT DELIVERED

I have received no updates on the delivery of my sim card. I am currently double paying to my old provider and ID mobile because I havent received my ID sim card yet to be able to “keep my number”.  No live chats work, no contact number, no way to get support.  Reference Number : [REDACTED]

2
Tom
iD Mobile Employee
11 months ago
R
Newbie
RaikorajaNewbie
asked in Ask a question.

SIM HAS NOT ARRIVED

Order number is [REDACTED] and unable to find the order by one of your chat representative. SIM hasn’t arrived, now want to cancel the order.

4
Tom
iD Mobile Employee
11 months ago
leannes14
Newbie
leannes14Newbie
asked in Ask a question.

New sim not working

I recently upgraded the sim contract on my phone. I'm keeping the device from my previous contract which ended, I just needed a new sim contract as trying to save money by not upgrading to a new device.New sim arrived, I added it to the phone. Registered it (after a few hiccups of getting logged into my account), but I have no network. I've restarted the phone, taken the sim out and back in again, did the airplane mode thing - all the steps. Twice over, but still I have no network. Its been close to 48 hours now since I added in the new sim.The old sim was accidently thrown out with the packaging of the new sim, so I'm unable to put that one back in.Where do I go from here?

1
Tom
iD Mobile Employee
11 months ago
Craig Hart New
Newbie
Craig Hart NewNewbie
asked in Ask a question.

Pay Bill

Money has come out my account for my bill twice and bounced back. I have now tried to log into the account to say my details are wrong. Then I go to recover password and get these details arnt right. And the same for forgotten username or email? And all is asked for is my name and phone number and year I was born. And somehow it still can't access my account could I have someone contact me ASAP to sort this as I need this sorting thanks.

1
Tom
iD Mobile Employee
11 months ago
C
Newbie
chantalNewbie
asked in Ask a question.

I get someone else's bill.

I receive someone else’s monthly bills (and private details): in an email which greets me with “Hi Jeremy” (my correct first name) I get a bill to “Chantal ….” which is not me, and which surely contravene Data Protection laws. I have tried to get this corrected but the “Live Chat” button is not live at all, it is a bot which has proved incapable of answering the question. I have now exhausted all attempts to speak or contact someone at iD. I don’t want to resort to complaining to the authority about iD’s apparent GDPR infringement, but if I can’t communicate sensibly with iD what else can I do?  

1
Tom
iD Mobile Employee
11 months ago
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