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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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Nirav PatelNewbie

asked in Ask a question.

Existing mobile number assigned to someone else while switching to ID using PAC code

Hi there,I just recently tried to switch to ID last week and wanted to keep my existing mobile number which I’m using since last 2.5 years however, unfortunately it has not happened as promised and now I’m struggling to get my existing mobile number back and get this issue resolved. Despite following the instructions provided by ID customer service agents over chats, including obtaining a replacement SIM from a Curry's store and providing my PAC code and SIM card details for activation, my existing number was not successfully transferred to ID Mobile as promised. Instead, it appears that my number has been reassigned to another user, causing immense confusion and inconvenience, as my entire life, including business, personal, school, and banking details, is intricately linked to that number.On top of that despite my best efforts to resolve this matter, including providing transaction details and ID proof, my attempts to seek assistance from your complaint line this morning were met wit

18 days ago

IztrubalNewbie

asked in Ask a question.

behappyCivilian

asked in Ask a question.

Bill cap not available on website version?

I would like to cap my spent after being stung for some calls while in Switzerland. The help seems to indicate “Settings” on the plan web page. I looked at all option but cannot find it or where to do it. Any idea?

19 days ago

tgets0vNewbie

asked in Ask a question.

Periodically Switching down to 3G.

Hi All! I recently called one of my spare numbers on purpose which I knew was switched off. But I noticed, the signal bars suddenly changed, so I enabled data to see what was happening, it turns out when your calling a switched off or invalid number, iD for some peculiar reason drops the call down to the 3G network instead of staying on 4G/5G. I have completed the same test on iD’s host network, Three and it doesn’t drop down to 3G when an invalid number is dialled. Anyone know why iD does that? SMARTY also doesn’t drop down to 3G.

19 days ago

IanDHNewbie

asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

20 days ago

Nikhil PiD Mobile Employee

published in Articles and competitions.

Spring Giveaway!

Ah, spring is in the air! While Easter may be over, the chocolate cravings linger. And what better way to enjoy the warmer weather than by treating yourself to some melt-in-your-mouth chocolate? But before we get to the sweet prize, let's take a nostalgic trip down memory lane. Think back to those beloved chocolate bars that have sadly disappeared from shop shelves over the years. You know, the ones that left a sweet void in our hearts (and stomachs) when they vanished.Maybe you're still mourning the loss of the mighty Cadbury's Marble Bar, that perfect blend of milk and white chocolate. Although it didn't return as a full bar this Easter, it made a welcome appearance in the form of an egg.Or perhaps you pine for the unique taste of the Cadbury Time Out, with its chocolatey shell giving way to toffee and malt delights.Some of you might even get misty-eyed remembering classics like the Mars Delight bar with its gooey caramel filling and chocolate-coated wheat puffs. Ah, those were the d

8269120

20 days ago

ChrissyminNewbie

asked in Ask a question.

Cannot access Whatsapp after transferring from Vodafone

I recently moved from Vodafone to ID. At the same time, I upgraded to an iPhone 15 pro. However, when I tried to open WhatsApp for the first time after transferring from my old phone/SIM, it keeps asking to add my number. I did follow the instructions on WhatsApp on my old phone to transfer the chats but the issues seems to be when I try to add my number into the WhatsApp app on my new phone. I’ve tried uninstalling the app from the new phone and reinstalling it again but I just seem to be going round in circles. I’ve also reset the network settings, switched the phone on/off etc. I’ve watched multiple videos on YouTube but nothing seems to be working! I kept the same number when I moved from Vodafone to ID. Has anyone else had the same issues and if so, how did you resolve the issue?

20 days ago

dimbimNewbie

asked in Ask a question.

Mexico coverage.

I am in Mexico. I can receive sms but no calls..I am trying to check what's happening and I am blocked from the app, due to the new mobile app.Also trying to have a live chat to ask for help, live chat is never appearing on the page..Any advice how I can ask for support and why I am blocked to ge calls in Mexico?

20 days ago

Katherine BeaumontCivilian

asked in Ask a question.

Can text out to recieve PAC

Hi the reason I switched providers to ID is because I cant text out on my phone. Now Im asked to text a number to recieve my PAC code but i cant. Please help. Kind regards Katherine

20 days ago

Luke ParkesNewbie

asked in Ask a question.

voucher

Hi, when I took out my new pixel 8 a few weeks ago I was told I would get a £100 voucher for currys how do I receive or activate this as I still haven’t got it thank you

20 days ago

Kjdavies63Civilian

asked in Ask a question.

Spending cap

My app will not let me increase my spending cap, keeps coming up with the oops message!

20 days ago

BeckyKNewbie

asked in Ask a question.

direct debit

I've been trying to set up a direct debit but it's not letting me. I've tried on the app and different browsers but it still won't work.

20 days ago

Charlotte BlytheNewbie

asked in Ask a question.

sim replacement

My SIM card has fell out. my phone is not stolen. im trying to request a replacement sim, unable to log into the app because I of course don’t have the number. I’ve spoken to live chat and they are saying my address is incorrect. I have lived here since I got my sim, the address is correct. I’ve given contract details, reference numbers everything and they won’t respond with a new sim. I’ve called and blocked the sim. But the phone I still have. help I need a replacement asap

20 days ago

IainstrNewbie

asked in Ask a question.

referal voucher not received

I referred a friend on the 13 Dec , he has made 2 payments , and 90 days has passed , but still haven't received any news of the voucher . How can I chase it please ? I have read all terms etc and I should receive an it.Can someone help out please

20 days ago

Kazzy StocksNewbie

asked in Ask a question.

reconnect after late payment made

How long does reconnection take after paying late bill

20 days ago

ruddlescountyNewbie

asked in Ask a question.

whatsapp to international numbers

Hello. i am trying to find out if calling an international number through whatsapp is free on pay monthly sim only plan.i have used this with wifi active and each time i get a warning text from ID stating that international calls are not free.as i understand it, whatsapp uses wifi not cellular, so why am i getting these messages? thanks

21 days ago

AvromNewbie

asked in Ask a question.

bill capping does not work

Bill cap does not worksaysoops something has gone wrong what do I do please

21 days ago

terlgaNewbie

asked in Ask a question.

Roaming

Is montenegro included in free roaming ?

21 days ago

Jack DaviesNewbie

asked in Ask a question.

unable to log into app

I am trying to log into the app and it takes me to a queue, I wait in the queue till the end of the 8 odd minute wait. I enter my email and then it takes me back to the queue, I have tried on an internet browser and it does the same. Does anyone have a fix for this?

22 days ago

Catherine BowerNewbie

asked in Ask a question.

unable to send text messages

Since joining ID 3 weeks ago I cannot send text messages. I can receive them fine but every time I send one it fails to send

22 days ago

Page 11 / 225

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