Getting Started.

Hi. I've transferred my number from 02. When I dial out, having incoming calls, incoming texts are all my old 02:number but if I text out, it's the allocated number that should be dead from id? The online log in system also doesn't recognise my transferred o2 number?

How can I transfer my old number from a different network - I have a pac code

I am going to upgrade from a sim only plan to a new phone / sim contract. The price is cheaper through Carphone warehouse, if I go ahead do I get a new SIM card, or do I just swap my sim into the new phone? I want to retain my phone number.

where can I get a PUK Code

SIM card is not working

Hello, I am new to ID mobile and have few devices i want to connect using the same number I was with Vodafone and they linked my esim with my watch and ipad. So i don't need to have different number on each device. Please advise. Regards, Yaz

I’m missing important calls and neither can I make calls oh my god stop taking my money £50 every month for such a crappy network for gods sake. I can’t be making WhatsApp calls all the time for gods sake how can you not resolve this issue

Hi in response not having network and having missed important calls like interviews last month and have no response compensation from your service just wanted to know that there is another update night for iOS wondering whether your network is able to cope with that or not or is it likely to happen again with no network coverage and you guys asking us to do change settings? If there is another gloop like last month I would like to move to another network without any issues on the contract thanks

Ok so just ported across keeping my original number and thought all was well until I sent a text message to a friend who said who is this? On testing the theory many of my friends are getting a different number not my number but WhatsApp is OK and my regular contacts seem to be ok its really odd?? I have done the old turn it off and on thing any other suggestions people please??

My phone would have been still with.Can you please block my IMI number

refuses to call. no other way to contact BT, just fails everytime

I just started a new contract for my 90 year old granded. We ported his number over from o2 and I’ve had an email saying it’s all gone through (two days ago). However, the SIM is saying Out Of Serice and he’s unable to make any phone calls, receive or send messages and can’t use the internet. I’m not in the same city so he’s now a 90 year old with zero phone in an emergency and I don’t know to fix it. A family member who is closer popped over to try the settings but we’ve gotten nowhere. His old SIM was working fine in the same phone - has anyone had anything similar and knows how we can fix it? ID are telling me everything is fine but nothing is working at all.

I will be in New Zealand for 15 days. Can I buy a 10d add on then a 5d one to cover the period

I am currently in Spain and have plenty of data on my account but once I leave the apartment that has wifi I cannot access my data roaming so cannot access maps etc . have restarted my phone, checked all my settings and still no use. My partner is on ID and he can use his phone with no problems. Has my data been blocked for some reason???

I'm going to the Caribbean in a few months and need to know if my Samsung Galaxy A54 will work and what charges I will incur. I won't be calling or making texts but using my camera of course. My hotel has WiFi but what are the costs or van I buy an add on etc etc thanks 😊

Hi there, I've just signed for and upgrade and I've entered a non existing email address , how do I upset my email address with the correct one in order to get an email for confirmation? Thanks

Does anyone actually like IDmobile? I have been with them a massive four days and cannot think of a worse company. as about 99% of people in this “Community” have mentioned, they cannot port mobile numbers. I keep calling them but I may as well talk to myself. they should be ashamed of themselves. No doubt I will get a reply from them asking to DM them, pointless, complete waste of time. if you do need to speak to someone in the UK call their second line Complaints number, they love to hear from you.

Unfortunately, trying to register on the app it won’t recognise my mobile number or my password and all I get is this. Please help me. Thank you

I can't call a french number. Says I have reached my capped limit and even when I adjust the capped limit it still won't let me call

Can't access my Facebook account since switching to ID as the 2 factor authentication code doesn't arrive.

Hi It was showing on my iD app that I can upgrade from tomorrow but now when I tried to do change plan it's says no plans available. It's not showing ID app how long I have left on contact and when I asked they sent text message saying if I leave ID mobile I have to pay remaining line rental £108.00. I dont know how this figure is calculated and how long i left on contract? Could someone from ID confirm the contract expire date and where I can see it. As I was never sent this information either on email when I joined ID mobile I have looked at all my emails from ID mobile and there is no confirmation of contract date and when it will expire. I will await you're response. Thank you

I am still being charged for a cancelled contract. I have been in touch with customer service numerous times about this and on my most recent conversation I was told that someone would be in touch but that haven’t. I placed the order through Carphone Warehouse but selected the incorrect package and immediately started the cancellation procedure. The phone and sim have been returned unused and confirmation had been received both from Carphone warehouse and ID. Carphone warehouse have said they have cancelled the contract and to contact ID which I have done. ID have said to contact Carphone Warehouse which I have done. I have been back and forth with both companies and all that is happening is I keep getting confirmation that my contract has been cancelled but I am still being charged! I have cancelled the direct debit however I have received an email today threatening the use of a debt collection agency if the balance isn’t paid for a phone and contract I don’t even have! I didn’t even

New phone 6 weeks ago and signed up to ID Mobile. Went on first holiday abroad in many years, a cruise around the Canaries. While there I received texts advising that Spain was a roam free destination - subject to a “fair use” policy. However, within 3 days I received further texts from ID stating that I had reached 100% of my “roaming cap” and this was subject to a £45 charge. Looking at my account I could see that the limit for additional billing had defaulted on my phone to £75. I set this to £0 and kept my phone off for the rest of the trip Could a member of the ID team explain how charging me £45 for what can only be a few mb of data can be described as a “fair use policy”? Also, how can I contest this charge, if my ID account has defaulted to allow additional billing to take place? Surely a fairer and more honest approach would be to set a default to £0 and then the customer could make an informed choice.

Hi, I plan on emigrating to Oz in the next few months and want to keep my UK number when abroad and using a different Aus number. if I were to move to PAYG, how long would any credit remain valid, would I need to top up every so often to keep the number and account active? Or could I put money on and so long as I have credit, the number will remain active for me. thanks in advance.