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5646 Topics

A
Newbie
Alex46Newbie
asked in Ask a question.

New Bill info

Hello, I joined Id mobile a couple of days ago, my old phone number ported over and all is good.My question is, I received an email saying Welcome etc, it states my bill will be taken out on the 5th of each month, has my old ported  number in the info  and everything looks in order.1 hour later I received an email saying my direct debit  details have been accepted, but shows the date  for my bill to be taken out on or around  the 20th of each month and shows the temporary? phone number I was given  before my old one ported. It says If anything looks incorrect, please contact us to update your info . As this was the latest email I thought i better ask here (live chat was not available) Thanks in advance

3
Kash
iD Mobile Employee
1 year ago
C
Newbie
cmclean10Newbie
asked in Ask a question.

Change of number

Hi all, apologies for what may be a stupid question but I can’t track down an answer. I received my new sim yesterday and put it into my phone. At the time of signing up, I entered my PAC code and old number for transfer. However, I haven’t received any notification that the transfer will happen and when it might. Is this an automatic process and should I expect it to occur imminently? Many thanks!

2
Kash
iD Mobile Employee
1 year ago
Charlotte Beasley
Newbie
Charlotte BeasleyNewbie
asked in Ask a question.

Help with bill payment

I’ve already paid my phone bill. I was in Credit and you’re still telling me I owe you the Balance and you have cut me off? It says on the app it’s been paid but it’s not showing up as I actually upgrade my contract between the 2 bills. Can someone please contact me

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
JoshigNewbie
asked in Ask a question.

sim not arrived

I've placed my order on 15th April. No emails regarding sim dispatch. Although received email for Direct debit in placed and money will be going out soon?I've also registered with ID and received email of the activation of account but when I login, no recognition of my account. 

2
Kash
iD Mobile Employee
1 year ago
Ian Trundley
Newbie
Ian TrundleyNewbie
asked in Ask a question.

New SIM Card has not arrived

Hi, I placed an order last Monday(10th) for a new sim only contract. I also applied to have my number transferred over. I selected for the transfer of my number to be carried out yesterday (17th). As I have not had my new sim yet, it looks like the number transfer has happened anyway, as I am not receiving calls or SMS as of this morning. This is a big issue as I require my phone for work. Can you please see if the number transfer can be reversed or find out when my sim will be here?

8
Kash
iD Mobile Employee
1 year ago
C
Newbie
CoxleyNewbie
asked in Ask a question.

use in the EU

I’ve been to Spain for two weeks and when there had the roam like home text. I am being charged for out of plan charges £24.99 which shows as rest of the world roaming. I thought Spain was in the EU? It’s shown as band 1 on the roaming chart.My daughter is on I’d mobile and went to the same places as me during that time and hasn’t been additionally charged. I’d like my money back

3
andewhite
Legend
1 year ago
Charlotte Ashworth
Newbie
Charlotte AshworthNewbie
asked in Ask a question.

why can't I get a contract

Why after being with the company so long not missing payments or anything can I not get a contract phone 

4
Kash
iD Mobile Employee
1 year ago
S
Newbie
SoozemoyesNewbie
asked in Ask a question.

Contract fraudently taken out in my name - proven and need to remove from credit file

A fraudulent contract was taken out in my name, whilst I was out of the country and registered to the address I sold and no post was forwarded. This resulted in it going to debt collectors, I have spoken to them and given proof, plus action fraud. The agency has advised me that they are no longer dealing with the case and it’s gone back to you. How do I get in contact to have this removed from my credit report? 

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
Jojo23Newbie
asked in Ask a question.

First direct debit date

Hi All I recently signed up with ID Mobile and have a contract stating a switch over date of 2nd May however got an e-mail from ID Mobile saying first direct debit would be on the 26th April. Wondering what the reason might be for the first direct debit to be taken before the switch over date?Thanks!

2
J
Newbie
1 year ago
G
Civilian
G GalanopoulosCivilian
asked in Ask a question.

Overseas acount for direct debit.

Hello, I will be working and living in Greece for the foreseeable future and I want to set up my direct debit with my Greek bank account since that's where I will be paid. I tried to set it up on the app but I couldn't figure it out since Greece doesn't use sort codes.Is it possible to do this through the app/ at all? I tried to get in touch through the live chat ilbut it always seems busy.

4
G
Civilian
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

The iD Mobile Easter event is here!

Easter isn’t far off. But that doesn’t just mean it’s nearly time to stuff your face with chocolate. The iD Easter Event is here too! And we’ve got more phone deals than you can shake a basket of eggs at. A bunch of cutting-edge smartphones were released in 2022 – and you can pick one up for a great price right here.With our cracking line-up of offers, you can save up to £96 on selected handsets from the biggest names in the business. Or get up to 66% more data on selected SIM-only plans. Nice.So, here’s a small selection of some of the eggs-cellent deals you can get your hands on at iD Mobile this spring…Looking for the latest iPhone?  Apple made a splash in 2022 with the iPhone 14. Our iPhone 14 deals might make waves too… Get the iPhone 14 (128 GB) with up to £96 off or take things to the next level with £48 off an iPhone 14 Pro (128 GB).And you’ll want to bag these deals quick. Then you can get hands-on with all the fun new features exclusive to iPhone 14.The Dynamic island makes i

14449252
andewhite
Legend
1 year ago
H
Newbie
Hamz97Newbie
asked in Ask a question.

can not sign up to wensite

Bought my sim back in nov 22 in store. Tried signing up to the website but it says my details are incorrect can not figure out what’s wrong?  can not even get into a chat with anyone bc the waiting times are atrocious or no one is available. Tried via social media but they say my details are wrong and I’m not the account holder but can’t tell me how I can validate that I am.  anyway to reset my details so i can sign up

4
Kash
iD Mobile Employee
1 year ago
Brian J Harrison
Newbie
Brian J HarrisonNewbie
asked in Ask a question.

Can't port number

All details are correct - PAC code, numbers etc, but get this -We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. Thanks 

6
Kash
iD Mobile Employee
1 year ago
trioceros
Newbie
triocerosNewbie
asked in Ask a question.

Can't Keep Old Number?

I got a new phone through Carphone Warehouse, and selected that I wanted to keep my old number. I ended the PAC code etc, and all seemed to be fine. But now I have my iD SIM (due to switch on tomorrow), I’ve been sent a new phone number which I didn’t want.I’ve tried to follow the steps in the email, but I keep getting an error: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I have tried to format my surname with all caps/no caps etc, but nothing worked. When I contacted support, all they said was to get a new PAC number, but my old provider (Virgin) is just giving me the same one. Is there a fix for this? I do not want a new number.

6
Kash
iD Mobile Employee
1 year ago
Bobby Glover
Newbie
Bobby GloverNewbie
asked in Ask a question.

new sim

Hi, I’m trying to activate a new sim for my elderly mother. I don’t have access to her email… can I verify from my phone? 

2
Kash
iD Mobile Employee
1 year ago
Sean McKay
Rookie
Sean McKayRookie
asked in Ask a question.

Currys gift card Not Received *ID MOBILE PLEASE HELP*

Hi I placed two ordered for a Google Pixel 7 on the 29th of Jan. Both of which stated I would received a £100 gift card.I have attached a screenshot of the order confirming the gift card confirmation to avoid any confusion.I look forward to a quick response on this. 

9
Sean McKay
Rookie
1 year ago
Jimmy Moonbeam
Newbie
Jimmy MoonbeamNewbie
asked in Ask a question.

How long does it take for a new SIM card to arrive??

Hi, I’m a new customer to ID mobile and I ordered my SIM card last Wednesday (5th April) …. the postman has been today and still no SIM card.I  can’t register on the app, because I need the code that was sent to my mobile number, which I don’t have.I appreciate that last weekend had 2 non-working days (Good Friday and Easter Monday) but surely it should have arrived by now??My direct debit has already been set up …. I’m wondering if I’ll still be expected to pay on the due date for something I haven’t yet received??How much longer should I wait before the delivery is deemed to be  “lost in transit”??Any advice please as to what I should do next??Thanks  :)

3
Kash
iD Mobile Employee
1 year ago
C
Newbie
cazzababesNewbie
asked in Ask a question.

Business mobiles

I work for a business and want 3 mobile phones under contract. Can i confirm if i do order with you that the contracts x3 can be registered under a business name rather than a personal account?

2
Kash
iD Mobile Employee
1 year ago
Craig Haslem
Newbie
Craig HaslemNewbie
asked in Ask a question.

cant set up direct debit after 2 failed payments

I can't set up direct debit again after 2 failed payments.... the pay too set it up just keeps saying loading been like that for 2 wks and can't get in touch with anyone... I'm fumin with this as can't afford for phone Togo off.....

1
Kash
iD Mobile Employee
1 year ago
Hywelgj84
Newbie
Hywelgj84Newbie
asked in Ask a question.

PUK code

Hi I need a PUK code please to unlock my phone.

1
Kash
iD Mobile Employee
1 year ago
Jayde Matthews
Newbie
Jayde MatthewsNewbie
asked in Ask a question.

SMS not working and double numbers

When I got my phone I transferred to my old number which seems to be working for calls but I’ve just realised doesn’t work for messaging. I seem completely unable to send an SMS message to someone and where I can send an iMessage to someone with an iPhone, it comes through as sent from the original sim number rather than from my phone number. I cannot work out why, any ideas? 

11
Kash
iD Mobile Employee
1 year ago
Emma Scatty Cronk
Newbie
Emma Scatty CronkNewbie
posted in Ask a question.

bill

I have just had a message saying that my bill is due. I am cery annoyed as I told I'd mobile last month that it goes out at the wrong time. I set up payments for end of month and this was spoke to of been changed and set up last time I spoke on here. So do not cut me off as the company have messed up not me. I am fuming Be careful people! They have done this to me every month its unacceptable And there is no way of ringing the company either pretty bad.....!!!

1
Kash
iD Mobile Employee
1 year ago
N
Newbie
Niamh_MurphNewbie
asked in Ask a question.

Proof of Purchase for Insurance Company

Hello, I really need need to gain proof of purchase, date of purchase, with make and model of device. Also how do I find out the IMEI number please?

1
Kash
iD Mobile Employee
1 year ago
Heather A
Newbie
Heather ANewbie
asked in Ask a question.

cooling off period

sim only arrived today. want to port number today but booked for next week. can't get anyone to speak on live chat as wanted to do today. I want to cancel now with my 2 week cooling off period. ridiculous. can't believe you can't speak to anyone. the live chat never works. just says busy and has been for hours. 

2
Kash
iD Mobile Employee
1 year ago
B
Newbie
BagzNewbie
asked in Ask a question.

Switch/Port not happenned?

I filled the form and had confirmation text saying my number will be ported. I selected today (4/4/23) and it’s now gone 6pm and my number hasn’t ported, it’s still active on my old SIM. When will me port happen, any ideas??

5
Kash
iD Mobile Employee
1 year ago
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