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5645 Topics

Damon Jones
Newbie
Damon JonesNewbie
asked in Ask a question.

Where is my sim ???

I ordered a new payg sim on 28/3 - ive had an email confirming the order but nothing has been delivered. Ive tried contacting cust services through your various online channels but they all need a mobile & cust ID number which I dont have yet - I only have an order number (REDACTED) - absolutely hopeless system.Ive now had to get a sim locally so want a refund.  

5
Tom
iD Mobile Employee
1 year ago
M
Newbie
Melissa SnapeNewbie
asked in Ask a question.

speak to someone

Hi, I have recently changed my contract from Giffgaff to ID mobile and I am having issues with my pac code not working on the app (wanting to keep my old number)  - I have typed my pac code in and it’s coming up with an error please can you help me to resolve this issue 

2
Tom
iD Mobile Employee
1 year ago
Nouman S Chaudhry
Newbie
Nouman S ChaudhryNewbie
asked in Ask a question.

error 38

I am getting the Error 38 message when trying to send text messages. 

1
Tom
iD Mobile Employee
1 year ago
R
Newbie
Red121Newbie
asked in Ask a question.

ID live chat waiting time

I was waiting for a live chat for 40 minutes and then kicked out. I have rejoined the queue but waiting time changes from 26 minutes to 39 minutes. Can you tell me how long I need to wait and also can you ensure I won’t be kicked out again?

1
Tom
iD Mobile Employee
1 year ago
Jimmy Moonbeam
Newbie
Jimmy MoonbeamNewbie
asked in Ask a question.

New SIM card not working - help please

My new SIM card arrived today (I’m a new customer, so it isn’t a replacement, etc) and according to the instructions, you just pop it in and away you go.  I’ve tried both of my phones and it doesn’t work.I’ve even tried it in my my partner’s phone.  She is already on IDmobile , so I know the network is okay on her phone, etc.  The message she gets when it’s in her phone is “SIM not registered on network.Any suggestions please??

1
Tom
iD Mobile Employee
1 year ago
R
Newbie
Rhysd642Newbie
asked in Ask a question.

upgrade

I've recently upgraded and had new handset again but this time I was unable tk keep my own number I had Iver my last few contracts also I had to create a new account with app..but the main reason I need advice is because I've had my new contract but my old one is still active and I'm being billed it should of ended and my account passed over why is this happening 

7
Kash
iD Mobile Employee
1 year ago
EJP
Newbie
EJPNewbie
asked in Ask a question.

ported number

I ported my number yesterday. My old phone won’t call out now but now neither will new one and still says I have the old number.  

1
Kash
iD Mobile Employee
1 year ago
Maria Moll Torres
Newbie
Maria Moll TorresNewbie
posted in Ask a question.

lost phone number

Hi! I’ve been trying to get into my account to see all my bills but forgot my password and I lost my phone number (I’m using another network’s phone number) and since is asking for my iD phone number I can’t access it.  Please help me! Thank you!

1
Kash
iD Mobile Employee
1 year ago
Andy Wong
Newbie
Andy WongNewbie
asked in Ask a question.

switching my number over since 6th April and its been over a week now

Since 6th April with no updates.. pls advise.

1
Kash
iD Mobile Employee
1 year ago
Milesmuso
Newbie
MilesmusoNewbie
asked in Ask a question.

Tried to pay my bill with two different debit cards. Both rejected.

Hi. My bill is overdue. I have tried to pay it through the app using two different debit cards from two different bank accounts (both have enough funds to meet the payment amount). Both cards were rejected. I want to pay my bill - what can I do now.  Please note: I work on a cruise ship and we're currently in Asia, heading to Egypt. I cannot make a phone call to the customer services number. I repeat - I CANNOT MAKE A PHONE CALL to the customer services number. 

3
Kash
iD Mobile Employee
1 year ago
N
Newbie
NiallDuxburyNewbie
asked in Ask a question.

Help! In Europe but network not working

Hello, I have just arrived in Bratislava, I received a text message saying my network would work the same here as at home. However it isn’t working. Please help

1
Kash
iD Mobile Employee
1 year ago
A
Newbie
Andi.Newbie
asked in Ask a question.

paid my bill but no services

Paid my bill but still saying I owe plus I paid over what my arrears was

1
Kash
iD Mobile Employee
1 year ago
Millie Wood
Newbie
Millie WoodNewbie
asked in Ask a question.

PAC code not working

I am trying to transfer my old number to my new iD mobile sim but it is presenting with an error message. I have checked that all the details are correct. Any ideas on what the problem is?  

7
Kash
iD Mobile Employee
1 year ago
L
Newbie
Lewis GtNewbie
asked in Ask a question.

I have not received the £100 voucher - Pixel purchased on 23/11/22

Hi,I bought a Pixel 7 phone on 23/11/22 and have not received the £100 listed on the Contract summary under “iD Mobile promotion”.It should have been emailed 30 days after the offer closed on 29/11/22.Can you help resolve.ThanksREMOVEDREMOVEDTransaction Number: REMOVED Service User Number: REMOVED Reference: REMOVED

4
Kash
iD Mobile Employee
1 year ago
E
Newbie
Emrb01Newbie
asked in Ask a question.

OPPO Find X5 Online Stock

Just wanted to know when there was going to be a restock of the OPPO Find X5 online?

1
Kash
iD Mobile Employee
1 year ago
R
Civilian
robertzdifrancoCivilian
asked in Ask a question.

How to receive a PAC from a disconnected SIM?

I purchased a phone from mobiles.co.uk, returned it a day later (was too big) and was told my ID contract would move to Pay as You go as i already ported my number, However my account is just disconnected so when i text to receive my PAC, I don’t get a reply.Can someone help, I’d be happy to pay to be able to text and receive my PAC number.

9
Kash
iD Mobile Employee
1 year ago
T
Newbie
TheDatabugNewbie
asked in Ask a question.

Unable to transfer my number

Ive completed the “Switch to ID Mobile” form but I always get a“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”I have searched and applied all the suggestions. Ive typed my name in Capitals, My transaction number starts with a 4.I have been unable to contact support. So far I am not very impressed with my choice of going with ID.

7
Kash
iD Mobile Employee
1 year ago
Charlotte Beasley
Newbie
Charlotte BeasleyNewbie
asked in Ask a question.

paid bill bit it still says i owe money! SUSPENDED

Help me please I need to speak with someone to get this resolved

6
Kash
iD Mobile Employee
1 year ago
ezrabres
Newbie
ezrabresNewbie
posted in Ask a question.

buying sim only contract

I'm trying to buy a new sim card but it told me to contact the team to process my details as an error occured, I'm trying to buy the £16 monthly unlimited data texts and calls sim 

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
Jez147Newbie
asked in Ask a question.

voicemail settings

Hi all, when someone calls and I don’t answer I always get a text to say there’s a voicemail even if the caller doesn’t leave one. Is there a setting to stop the text but not turn voicemail off? Tia 

5
J
Newbie
1 year ago
P
Newbie
Petecrump2408Newbie
asked in Ask a question.

pac code

I set up my new sim yesterday. When will my old number transfer over? I gave the pac code when I ordered the sim 

3
Kash
iD Mobile Employee
1 year ago
A
Newbie
AHFFFSNewbie
asked in Ask a question.

IDENTITY FRAUD

I am not an iDMobile customer but have just received a letter to say that an Account and Direct Debit has been set up in my namePlease an somebody contact me ASAP to cancel this fraudulent accountI have notified ActionFraud and have a crime reference number

1
Kash
iD Mobile Employee
1 year ago
K
Newbie
Knightsy89Newbie
asked in Ask a question.

Sim hasn't arrived

I have been waiting over 2 weeks for my new sim only contract sim and it hasn't arrived I can't get on the I'd mobile app as it wants to send a code to the sim which hasn't arrived any ideas or help much needed thanks 

4
Kash
iD Mobile Employee
1 year ago
ALT
Newbie
ALTNewbie
asked in Ask a question.

I cannot get the 6 digits access code by text from HMRC

Good morning,I cannot get the 6 digits access code by text from HMRCThank you for resolving the problem as soon as possible.Thanks.ALT

4
Kash
iD Mobile Employee
1 year ago
A
Newbie
Alex46Newbie
asked in Ask a question.

New Bill info

Hello, I joined Id mobile a couple of days ago, my old phone number ported over and all is good.My question is, I received an email saying Welcome etc, it states my bill will be taken out on the 5th of each month, has my old ported  number in the info  and everything looks in order.1 hour later I received an email saying my direct debit  details have been accepted, but shows the date  for my bill to be taken out on or around  the 20th of each month and shows the temporary? phone number I was given  before my old one ported. It says If anything looks incorrect, please contact us to update your info . As this was the latest email I thought i better ask here (live chat was not available) Thanks in advance

3
Kash
iD Mobile Employee
1 year ago
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