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My iD.

Everything you need to know about iD Mobile.

26118 Topics
Tracmog
Civilian
TracmogCivilian
asked in Community Archive.
Upgrade

I requested upgrade and ordered phone its been more than 24hours and still no reply

1
Ryan
iD Mobile Employee
5 years ago
ollygilly
ollygilly
asked in Community Archive.
Locked ID account

I want to cancel my monthly contract but cant access my account. There's never anyone on the Chat line. My phone is broken so cant phone customer service. How am I suppose to give 4 weeks?

1
Ryan
iD Mobile Employee
5 years ago
DanielHunter
DanielHunter
asked in Community Archive.
Direct Debit cancelled?

I set up a direct debit with you which was successful and yet you sent me an email telling me otherwise, What is going on? I want to talk to someone about this, Thanks

1
Ryan
iD Mobile Employee
5 years ago
M
Mikelee
asked in Community Archive.
New sim/phone

Hi, purchased a new I phone se with Id SIM card earlier today, says in packaging it should automatically activate once inserted? It doesn’t! ive been on website and tried everything that is recommended and still no working phone? have a very disappointed 11 year old girl on her birthday 😡

1
Ryan
iD Mobile Employee
5 years ago
M
Marina50f
asked in Community Archive.
Billing

Hi Since June we have had three payments taken from our bank account but we only have two active mobiles this seems to of been since we switched tarriffs.. our numbers are[b] [Removed][/b]

1
Ryan
iD Mobile Employee
5 years ago
G
garyphone
asked in Community Archive.
lost phone

I have lost my phone. How do I cancel my account.

1
Ryan
iD Mobile Employee
5 years ago
P
Civilian
priyankaprasherCivilian
asked in Community Archive.
Does the date that your allowances refresh change with an upgrade?

Every month my allowances refresh on the 1st which is ideal. I have heard that a new contract begins on the day the phone is dispatched. If the order is dispatched on a day that is not the 1st of a month, does the date my allowances refresh change?

1
Ryan
iD Mobile Employee
5 years ago
H
HayleyG
asked in Community Archive.
Are there any add on packages to buy inclusive minutes for use whilst abroad in Thailand

My previous network provider offered add ons which could be bought either whilst you are away or before you traveled for a set number of minutes of calls from the country you are going to, avoiding hefty bills when you return. Does ID do this please and if so could you post a link to the web pages as i can't find anything on there about add-ons for international calling. I'm going to Thailand which is outside the 50 covered countries and according to the charges on the website it looks like £2.40 per minute which is outrageous. Thanks

1
Ryan
iD Mobile Employee
5 years ago
J
Civilian
Jarhead1106Civilian
asked in Community Archive.
Is it possible to increase your contract

If I'm running out of minutes can I choose to upgrade my contract and pay the extra every month

1
J
5 years ago
T
Civilian
Toby PHCCivilian
asked in Community Archive.
iD mobile App (android) says: "Not available in your country"

I want to manage my account from my phone - I follow the many links to the store to search for iD Mobile App but the store says "Not available in your country" I've had the phone 3 weeks and have never left England. Surely the App is supposed to work in the UK?

5
terrywebbs
Novice
5 years ago
S
Saif
posted in Community Archive.
What is included with the phone

Do all the phones come with chargers and headphones?

2
D
Rookie
5 years ago
gearbox162
Rookie
gearbox162Rookie
posted in Community Archive.
Predicted monthly and upfront GOOGLE PIXEL 3 + Google Pixel 2 (XL) fate

Of course, this is just in case we have the Google Pixel 3 on this network. Here is what I think will be the costs for both monthly and upfront [b]GOOGLE Pixel 3: Monthly will be £26.99 with a £124.99 upfront cost[/b] [b]GOOGLE Pixel 3 XL: Monthly: £29.99-£31.99 with £200.99 upfront cost[/b] DISCLAIMER THIS MAY NOT BE TRUE UPFRONT AND MONTHLY COSTS. Fate Pixel 2 (XL): Going by last year, the Pixel 2 (XL) will be discontinued. (XL) = Includes XL model.

4
gearbox162
Rookie
5 years ago
D
Civilian
DreevCivilian
asked in Community Archive.
Coverage in Scotland

Does anyone know if you get a signal up in the Highlands and Island? Specifically The Orkney Islands. Thanks

3
Ryan
iD Mobile Employee
5 years ago
Brian00074
Brian00074
asked in Community Archive.
PAC code

Hi there. I’d like to request a PAC code please.

1
Ryan
iD Mobile Employee
5 years ago
gearbox162
Rookie
gearbox162Rookie
asked in Community Archive.
Samsung Galaxy S8 "Emergency calls only"

hi. I got my Galaxy s8 yesterday. I have a con In signal blackspots, my S8 still thinks there is signal and data but is really slow on mobile data. It seems like the Emergency Calls Only thing may have been removed. This was not a problem as my old Galaxy J3 2016 let me know where the calls were limited to emergencies. OS: J3 Lollipop with Touchwiz S8 Oreo with Samsung Experience (Formerly Touchwiz) Do you know what happened?

1
Ryan
iD Mobile Employee
5 years ago
P
Civilian
PezCivilian
asked in Community Archive.
Upgrading but delaying using phone

Hi my son's eligible for an upgrade his contract ends at the end of November,I'm looking to give him his new phone on his birthday in mid December. What is the best way to go ahead with the upgrade but let the existing phone run till mid December so he doesn't know I've purchased the new phone as a present?. The contract is in my name and I deal with the account....

1
Ryan
iD Mobile Employee
5 years ago
L
Civilian
LuckyLukeCivilian
asked in Community Archive.
New SIM card but no service

I recently moved to ID from O2 on a sim only basis. I have received my SIM card and placed into my phone (iphoneXS) and still no service. You ask me to register on the app but it asks for a code which is sent to your mobile. If you have no service this seems pointless as I’ll never receive it, I haven’t. Tried putting into flight mode as suggested, nothing, taken SiM out and cleaned and restarted, nothing. Online chat not available. iPhone was purchased outright so it can’t be locked to any network.Beginning to regret moving. Any help much appreciated as I go on holiday tomorrow and need my phone.

1
Ryan
iD Mobile Employee
5 years ago
R
Civilian
RazCivilian
asked in Community Archive.
Outstanding balance!!!!

Got a letter from CARS for an outstanding balance of £15. I paid through the id mobile website which worked fine but now a few weeks later I receive another letter from CARS with the same outstanding balance of £15 which I already paid!! Doesn't id mobile and CARS communicate with each other when a debt has been cleared? I don't want to end up paying twice! Can anyone help?

7
Ryan
iD Mobile Employee
5 years ago
S
Civilian
steeevbCivilian
asked in Community Archive.
Why can't I create a login.

I have been trying unsuccessfully to create an account so that I can monitor both accounts I have for my children. I enter all the requested details, but the submit button still won't work. Any suggestions.

3
Ryan
iD Mobile Employee
5 years ago
H
Happyberks
asked in Community Archive.
Iphone 6s bought on ebay....

Hi, I bought a second hand Iphone 6s on ebay supposedly unlocked. I have put my sim in it and it shows as locked to another carrier. I have asked the seller who his previous provider was and he said ID. Can anyone help me unlock the phone please? I don't have an ID contract. thanks

1
Ryan
iD Mobile Employee
5 years ago
colinjeffrey
colinjeffrey
asked in Community Archive.
I WAS DICTATED TO

I WAS DICTATED TO PUT IN PASSWORD WITH THIS WITH THAT NOW I FORGOT WAHT MY PASSWORD IS I WILL BE DOING THIS ALL THE TIME HAS I HAVE BEEN DICTATED TO, TO WHAT I CAN PUT ON MY PASSWORD NOW I DONT KNOW MY PASSWORD I NOT HAPPY Colin Jeffrey

1
Ryan
iD Mobile Employee
5 years ago
RebeccaF
Rookie
RebeccaFRookie
posted in Community Archive.
Do you binge watch?

Has anyone watched the Haunting of Hill House on Netflix? What did you think? I'm looking for recommendations on what to binge watch next. Suggestions? Rebecca

1
Ryan
iD Mobile Employee
5 years ago
S
Sam2020
asked in Community Archive.
LIVE Chat down and PUQ code

I want to get my puk code as my SIM is locked but live chat has been down since yesterday and i can't access it

1
Ryan
iD Mobile Employee
5 years ago
N
Civilian
Nhaggar1Civilian
asked in Community Archive.
Additional charges for data

Hi, I ran out of data yesterday at 22.46 and had a text from ID to say so. I turned off my roaming instantly as my data refreshed today and therefore didn’t purchase an add on. At 23.12 I had a text message from ID to day is reached 80% of my capped limit. How is this possible as I turned my roaming off as soon as the first message came through? I need this charge removed as I acted instantly when my data ran out. Nicola

5
Ryan
iD Mobile Employee
5 years ago
Klapcius420
Klapcius420
posted in Community Archive.
I don’t have access to my account

I can’t pay my bills, im live now in lithuania, before, you take money from bank account on derict debit transfer, and after 2 months I get your email I am in debt 52£, i try reac you by email, but got nothing.... i lost my phone card, I don’t have acc on id mobile, i dont have id moblie app... how can ipay my bills? My acc number [Removed] myname [Removed] i born [Removed], please contact my, my real email [Removed].

1
Ryan
iD Mobile Employee
5 years ago
Terms & Conditions