Skip to main content

My iD.

Everything you need to know about iD Mobile.

26062 Topics
T
Newbie
Tony HedgeNewbie
asked in Community Archive.
Internet Access in France

I was in the St Malo area in France for the last couple of days and although I had Roaming enabled in my iDMobile Settings and Mobile Data activated on my Samsung S3 phone, I was not able to access the Internet or use WhatsApp. When using my webbrowser (Firefox Beta) I repeatedly received the message "Server Not Found", and WhatsApps just did not send my messages - it kept saying "Retry" Is it possible to access the internet when roaming in France and if it is how do I do it?

3
C
iD Mobile Employee
6 years ago
R
rich79
asked in Community Archive.
Will my phone work in Russia?

Hello, I'd like to know if my phone will work in Russia as its not listed as an EU roaming destination on the ID mobile website If it will still work under roaming, where can I find what the call / text/ data charges will be? thanks in advance!

1
C
iD Mobile Employee
6 years ago
S
Newbie
simon_mayNewbie
asked in Community Archive.
How to join up ... porting an existing number

Hi I am trying to switch to iD Mobile, and am finding the process frustrating; not a great start. The online 'Live' chat lines, have been reporting as being fully occupied, since I started to try to get in touch. I am signing up to a SIM only monthly contract; I want to port my existing number to iD Mobile. I am not able to register online, as I do not have the - 8-digit - activation code. I assume that that will be sent to my mobile when I get the new iD Mobile SIM card ? I cannot enter the PAC code to port my phone until I can register. Any advice would be very welcome, please. My wife also needs to move contracts - I had been thinking that we would both come to iD Mobile. Many thanks Simon

1
C
iD Mobile Employee
6 years ago
Ian1951
Rookie
Ian1951Rookie
asked in Community Archive.
Phoning UK landline from Spain

I spend 4 months a year in Spain - have been with 3 Network on payg for years and if I ring a U.K. landline it only costs me 2p a minute. If I have a monthly contract on ID can I use my “allowance” of minutes to phone UK landlines from Spain?

1
C
iD Mobile Employee
6 years ago
T
Civilian
TheaceCivilian
asked in Community Archive.
Is there an upgrade deal?

I’ve been on a sim only deal for over 2 years now which I’m happy with, but my iPhone 6s battery is on its last legs, I know you can take it to an Apple store for the £25 deal, but they state it could take up to 10 working days and they do not offer a replacement phone whilst waiting. So I’m wondering if it’s possible to upgrade for a newer handset but keep my sim only deal or would I be paying full price PLUS my sim only monthly? Or is there a reduced monthly price for just the new handset? Anyone else tried this, thanks

1
C
iD Mobile Employee
6 years ago
C
Chris
asked in Community Archive.
Generally available numbers

Is there a list of generally available numbers somewhere in the documentation for this service? By generally available numbers, I mean numbers like voicemail; numbers for all the emergency services (both emergency and non-emergency); directory enquiries; account services; i.e. anything generally applicable to the iDmobile service or to public services.

1
C
iD Mobile Employee
6 years ago
DavidH54
DavidH54
asked in Community Archive.
Loss of Data

For some reason I have been unable to access and receive data for about a month. No e-mails, No WhatsApp messages, no access to internet. Data is turned on and there appears to be good coverage but no matter where I am nothing is happening. Any Ideas?

1
C
iD Mobile Employee
6 years ago
Rafferty22
Rafferty22
asked in Community Archive.
Mr Craig rafferty

Hello I forgot my log in detail but can you tell me when my upgrade is due plz

1
C
iD Mobile Employee
6 years ago
Patrick.07
Patrick.07
asked in Community Archive.
How do i unlock my iPhone 5S?

I've got an iPhone 5 S, i bought it on contract and recently paid it off to end the contract early. I'm very confused on how to get it unlocked through iD?

1
C
iD Mobile Employee
6 years ago
R
ratbag
asked in Community Archive.
Wow. User unfriendly much?

So I receive my new SIM and insert it. I want to deploy a PAC code so I try to log in with the credentials I entered when I "bought" the SIM. Only they don't work. So I guess I have to register again with a username etc different to the details when I bought the SIM. So I click My Account/Register rather than login. I enter my number, name and DOB only to find the submit button is greyed out for some unfathomable reason. So I can't login and can't register. Nice. So then I think, I'll sack off the PAC code and suck up a new number but that'll involve a phone call to my other provider tomorrow and by the time it's resolved I'll probably owe them for another 30 days that I won't even be using. Even nicer. So if somebody could let me know exactly how or where to deploy a PAC code, or even how to register for my account I'd be most grateful. Cheers.

2
C
iD Mobile Employee
6 years ago
T
Newbie
toekneemNewbie
asked in Community Archive.
Short codes

Any one help. I need to know if ID Mobile allow replying to "Short Codes" text messages. Thanks

2
T
Newbie
6 years ago
Parr8993
Newbie
Parr8993Newbie
asked in Community Archive.
Upgrading to a SIM only?

Hi my contract is soon to end, can you change over to sim only deal? or do you have to cancel contract to then take out sim only deal 30 day contract? Thankyou

1
Mohammed
iD Mobile Employee
6 years ago
Blackadder
Civilian
BlackadderCivilian
asked in Community Archive.
Smartwatch SIM Compatibility

Hiya I am getting a smart watch and it take a micro SIM dowe anybody no if I can have a SIM in watch and in my phone aswell at the same time if so do id mobile send you another SIM same number as my mobile phone sim

1
Mohammed
iD Mobile Employee
6 years ago
Verement1
Newbie
Verement1Newbie
asked in Community Archive.
Phone has suddenly stopped receiving calls

I have recently upgraded to a Samsung 8 through ID. In the past few weeks I am no longer receiving calls. I can make them, send and receive texts no problem. I've tested calling from landlines and 2 different mobiles but none of the calls go through. It either goes to a line engaged tone or to my voicemail. I've used the call settings to disable call forwarding and it works for about two minutes, then the settings go back to what the were (the mailbox number) and I stop getting calls again. I've used the code ##21# and that works for a few minutes - I've uninstalled WhatsApp and I still have the same problem. Only now I can't register WhatsApp as the text with the code won't come through. I've replaced the SIM card as instructed by ID and yet it still isn't working. Can anyone help? Thanks

1
Mohammed
iD Mobile Employee
6 years ago
K
Newbie
KirstcoopsNewbie
asked in Community Archive.
Upgraded through the app, but new number?

Hi, I was due to upgrade and excitedly chose a new plan and handset through the ID app. I have now got my shiny new handset and sim - as it's a nano sim now ...but it is a different number! I got an email conformation of the order and then a welcome to ID email, I assumed I had done the correct thing by following the instructions in the email to set up my new phone. Now I have 2 accounts?! Please advise, what can I do?

1
Mohammed
iD Mobile Employee
6 years ago
Marz
Marz
asked in Community Archive.
Help, how can I change my surname?

Hi. How can i change surname in my account. Cant find any options....thanks

1
Mohammed
iD Mobile Employee
6 years ago
S
Newbie
SuttonteacherNewbie
asked in Community Archive.
New SIM not receiving text

New to ID, set up transfer of old number yesterday, so realise PAC code will not have been set up yet. I can make calls and send texts on my new (temporary) ID number. However, I cannot receive texts at all (on my ID number or old Virgin one). Emails are fine. Is this normal?

3
Mohammed
iD Mobile Employee
6 years ago
B
Newbie
Bartle45Newbie
asked in Community Archive.
I'm having issues Roaming?

While on holiday in Madeira recently I could not access the internet on my mobile phone except through Wifi. Roaming and International are switched on in my account and on my phone Aeroplane mode was switched off and data roaming was switched on. How can I access internet when abroad in future. Thanks [b][EDIT: Topic Title changed to provide more information][/b]

15
Mohammed
iD Mobile Employee
6 years ago
C
calv
asked in Community Archive.
How do you change your login email?

Hi I'm trying to switch from one id mobile contract to another, don't ask it's a long story. And my previous account (with my phone number) I need to switch the login email to an old one to cancel the account. However, live chat said they are unable to do this. Next I wondering if I could potentially use my PAC code to switch to another carrier, wait for the account to close and free the email and then register and re-cancel the third party sim, and porting my number back across. I literally want to port from one account to another and I never use my old email account, so it would be better to switch my useless account to it, and use my main email with my new id mobile contract (which is currently unregistered). I was also told that if I cancelled my account through a port request to my another sim, or normally closed my account the email would not be freed and I could not use it for a new contract at a later date, but this sounds useless for customers returning if they switch

1
Mohammed
iD Mobile Employee
6 years ago
S
Newbie
SimonemeryNewbie
asked in Community Archive.
Sim only

I have a sim only contract. Can I change to a new deal and keep my number.

1
Mohammed
iD Mobile Employee
6 years ago
Paul H
Newbie
Paul HNewbie
asked in Community Archive.
If i go for a sim-only deal does sim come with a new mobile number?

Believe it or not i have never had a mobile before! I have just bought one direct from the manufacturers, which does not come with a sim. So unlike most customers i do not have a number to transfer onto the iD mobile sim. So my big question is, will my supplied sim card come with a new phone number on it?

1
Mohammed
iD Mobile Employee
6 years ago
P
PCG
asked in Community Archive.
Wanting to leave ID

I would like to recieve my PAC code to leave ID. I have been on hold for an hour on two different occasions, listening to the recorded voice and no human being. I was completely mis-sold my contract and being without a phone, I have missed vital calls and messages. Also the ID account does not feature anywhere an easy to leave method, which it leads us to believe. If I can have someone to assist me know, I would be grateful before taking the matter further.

1
Mohammed
iD Mobile Employee
6 years ago
S
sanchez74
asked in Community Archive.
Pay monthly contract

I have just done an upgrade online today but wanted to know if I could have more than one contract on my account?

1
Mohammed
iD Mobile Employee
6 years ago
Jons110
Civilian
Jons110Civilian
asked in Community Archive.
My phone is Roaming when I'm not Roaming?

Roaming when not roaming. When I'm fishing on the South Kent coast I receive emails/texts saying I'm roaming. There's no signal where I fish so I'm assuming the phone picks up a signal from France or vice versa and thinks I'm roaming. There's been no change to my bill so far as I'm only there once or twice a month, I just thought you may want to know that. Cheers Jons110

3
Mohammed
iD Mobile Employee
6 years ago
Jons110
Civilian
Jons110Civilian
asked in Community Archive.
Incorrect text msg

Hi. I've received an email stating I've used 100% of my allowance and I'll be charged £10.24/100mb of data yet I still have 900mb of data from an add-on remaining (confirmed by the app). Any idea which is right, the app or the text? Many thanks Jons110

3
Mohammed
iD Mobile Employee
6 years ago
Terms & Conditions