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My iD.

Everything you need to know about iD Mobile.

26467 Topics
D
Civilian
Daniel.HuxleyCivilian
asked in Community Archive.
Cancelling an order

I have recently purchased a SIM for my phone without realising i needed my current plan to end first and i am unable to find a way to cancel the order and am afraid i will have to pay for the SIM, can anyone help me?

1
Will
Legend
3 years ago
shanawarbutt1
Civilian
shanawarbutt1Civilian
asked in Community Archive.
about upgrade

i want to know about my mbl upgrade 

1
Will
Legend
3 years ago
anonymous
Civilian
anonymousCivilian
asked in Community Archive.
how to exercise my right under consumer law?

absolutely useless.I would like to exercise my right to cancel within 7 days of order, and I cannot do so!!!!!!!!!!!!  no live chat, no numbers no options, any link or email comes back with nothing.The nice little trick really!How to avoid legal rights or break consumer law! how to exercise my right under consumer law? and cancell under your T&C 4.4.2 and 4.4.3

1
Will
Legend
3 years ago
I
Civilian
itsleon09Civilian
asked in Community Archive.
2nd issue with ID mobile experience - Number transfer

Can anyone help me transfer my old number to my new ID Mobile SIM?  I have followed instructions correctly and received a text that they ran into an issue.  I refilled in the online form with my PAC etc at least another 3 or 4 times since last friday.  Everytime it says the request has been successfully submitted.  Yet again the online help and automated services are pretty pointless.  I need a human being i think.

3
Will
Legend
3 years ago
R
Civilian
Ruzhyo PhoenixCivilian
asked in Community Archive.
Not receiving texts from Tesco mobile numbers

I am receiving texts just fine from all contacts apart from the 2 I know who are in tesco mobile. Naturally tesco are blaming my network, saying they can see the text has been sent* successfully through their systems. I have ensured neither number is blocked, as well as trying a different handset. Tesco even sent out a new sim to her which hasn't done anything.Both devices have been power cycled and network settings reset, to no avail   Anyone else experienced this? Its just those 2 contacts, no one else.... *its my mothers number that's not coming through, and I've spoken to tesco on her behalf 

7
Will
Legend
3 years ago
Z
Civilian
zuzana13Civilian
asked in Community Archive.
I saved my voice messages yesterday and they dissappeared today. how to get them back as I need them and it is urgent. thank you

Please, help. I saved my voice messages yesterday and they gone today.  How to get them as it is urgent? Please, thank you

7
Will
Legend
3 years ago
Ros07
Civilian
Ros07Civilian
asked in Community Archive.
lost information

I've lost my sim card and do not know the number to log onto the app and cancel this contract. Could someone please help? I'm sick of paying monthly for something Im unable to use. 

3
Will
Legend
3 years ago
Rolfe1964
Civilian
Rolfe1964Civilian
asked in Community Archive.
How to turn off Voicemail

I want to know how to switch off answer machine on my no

1
Mohammed
iD Mobile Employee
3 years ago
C
Civilian
Connor01Civilian
asked in Community Archive.
Taken money despite order being cancelled?

So I ordered an upgrade for my phone through the ID app on my current phone, due to some issues with the shipping address I cancelled the order through the online Web hat and was told the upfront cost wouldn’t be taken out of my account. After checking my account the money had been taken and after contacting iD through the web chat again they told me I had to talk to carphone warehouse for the refund, carphone say there is literally nothing they can do because the money has nothing to do with them, due to the order going through iD and only iD, this back and forth has been going on for over a month and if I don’t get my money back I’m cancelling my contract and moving on from iD because of this terrible back and forth service. Since I can’t even upgrade right now because of this missing money. 

3
Will
Legend
3 years ago
K
Civilian
kb2710Civilian
asked in Community Archive.
keeping existing number

Just moved from another network and want to keep old number. We’ve entered the PAC but didn’t register the new number/ SIM first. So now when we try logging into the app, it sends an activation code to the new number which we now don’t have access to as the number has switched over. How do we get around this and sign up and use the app?

1
Mohammed
iD Mobile Employee
3 years ago
O
Civilian
OverbilledCivilian
asked in Community Archive.
I have been over charged and cant find any help on the phone or online so im posing here.

I have been over charged and cant find any help on the phone or online so I am posing here.I have unlimited minutes however have been charged for going over my minutes cap by £9.99 and cannot make calls.

3
Will
Legend
3 years ago
L
Civilian
LucyWebbCivilian
asked in Community Archive.
Double Payment made - refund required

Hi I paid my bill online 2 days ago and have noticed that 2 payments have gone out my bank and both cleared. please could I have a refund for one of the payments. I do not have a direct debit set up so don't understand why this happened.Thanks

2
Mohammed
iD Mobile Employee
3 years ago
L
Civilian
LucaCivilian
posted in Community Archive.
i need help ASAP i have mistakenly activated my own sim into another account

HI I need help! basically I have mistakenly activated a sim that I got in the post as a upgrade plan onto another ID account and now the person that I have activated the sim on has got no service on their phone! What do I do! I really do need help because I genuinely don’t know what to do.  is there a way to cancel the activated sim on their account and activate it back onto my own account?!

1
Mohammed
iD Mobile Employee
3 years ago
Jh2418
Civilian
Jh2418Civilian
asked in Community Archive.
iPhone 12 Pro WiFi Calling

Hello all, I recently purchased an iPhone 12 Pro and have been using my iD sim in it since Friday last week. I’ve just noticed today when at work that WiFi calling isn’t working (I have an office with no phone service at all but gigabit internet).I’ve had a look through the forum but couldn’t find any posts for the iPhone 12 Pro and WiFi calling. I’ve also followed some troubleshooting, here’s what I’ve tried: restarting the phonere inserting the sim turning WiFi calling off, restarting the phone, then turning it back onconnecting to different WiFi networks Reset Network Settings in the reset menu of iOS Has iD not added support for the new iPhones or am I missing something? Thanks in advance.  

8
Will
Legend
3 years ago
pgdg
Civilian
pgdgCivilian
asked in Community Archive.
Can't log in using PIN - Samsung Galaxy S devices

Since I installed the app on my S20 I can only log in using password and not my pin. It is set to use pin but always wants the passwod

19
Will
Legend
3 years ago
T
Civilian
TheRedBaronCivilian
asked in Community Archive.
Unable to Login online using Firefox and Windows 10

Hi,I’ve never been able to Login online to my ID account using Firefox (currently v82.0 & all previous versions) so I have to use the android App. I tried again today and yet again, the Login button is greyed out.However, if I turn off all the Firefox tracking etc the Login button sometimes highlights for only a second and then greys out. Occasionally the button doesn’t grey out BUT after entering my account login details when I click it I receive a new page “We’re Sorry but the link you have clicked is either incorrect , or no longer available.”So what’s going on please ?Thanx

3
Will
Legend
3 years ago
SIMONLYSSS
Civilian
SIMONLYSSSCivilian
asked in Community Archive.
Cancel contract -

The business connected to this SIM card has now closed due to COVID19 and the contract needs to be cancelled.Thanks

1
Will
Legend
3 years ago
Michaels
Civilian
MichaelsCivilian
asked in Community Archive.
sim card

I ordered the phone on Monday it came Tuesday , they said the sim will be activated in 24hours it still hasn’t been activated 

1
Will
Legend
3 years ago
OBIWONWD40
Civilian
OBIWONWD40Civilian
asked in Community Archive.
I AM TOTALLY FED UP WITH THIS NETWORK AND I HAVE NOT PLUGGED MY SIM CARD IN YET!

I tried to transfer my Old Number and it won’t accept it, so I want to cancel this contract now! 

5
Will
Legend
3 years ago
OBIWONWD40
Civilian
OBIWONWD40Civilian
asked in Community Archive.
This is the most useless phone company I have ever encountered

So I get the Sim Card in the post, but then I tried to transfer my existing number.So I key in all the details and it won’t accept my existing phone number!Nobody can help me.  I can’t phone anybody, so I decide to Give up!I have tried to cancel but I can’t contact anybody and the Web Chat does not work.  I use Web Chat every day so I know it is not me, just another useless system.So as I can’t do anything else, I am returning the Sim Card and cancelling the Direct Debit.First time I have received and cancelled a Mobile Contract within day!

1
Will
Legend
3 years ago
Stormexy
Civilian
StormexyCivilian
posted in Community Archive.
As Wizkid shares his album "Made In Lagos," what's your thoughts?

It’s been a really long time coming but finally Nigerian singer Wizkid shares his album “Made In Lagos” today. His fans can easily be called the most tolerating. The singers has made the wait for the project almost unbearable for music fans but still yet his fans were going through the journey of several postponement with him.The album which was lately delayed due to the #EndSARS protest across Nigeria and some part of the world has been released eventually. Wizkid enlists Damian Marley, Ella Mai, Tems, Terri, Burna Boy, Skepta, H.E.R, Tay Iwar & Projexx on the heavy body of work. The album features a total of 14 tracks which tracks like Smile and No Stress all joining the lead. Download "Made In Lagos" by Wizkid

1
Will
Legend
3 years ago
Fletch62
Civilian
Fletch62Civilian
asked in Community Archive.
Why is it so hard to cancel a contract?

I need to cancel the contract on the phone (in my name) that my granddaughter uses. The phone is smashed and the sim card lost (I’ve blocked the sim card). I have spent most of the morning trying to find a way to do this, the bot is worse than useless, I tried the ringing the 03 number only to be cut off after 4 minutes. I followed a link here in the community only for it be blocked/broken. So, if anybody could advise it would really help as this is urgent. 

3
Fletch62
Civilian
3 years ago
C
Civilian
ChrisreesCivilian
asked in Community Archive.
Can't access my id. App

Get access my id app to change tariff references 

2
Will
Legend
3 years ago
cuyocksol
Civilian
cuyocksolCivilian
asked in Community Archive.
can I get a new SIM?

hiCan i get a new SIM card please for the same phone number? I assume that it will be of the modern style that can ‘pop out’ to fit different phone slot sizes, e.g. micro, nano etc..?i want to be able to use an older phone.thanksd 

3
Will
Legend
3 years ago
Trying to do a good deed
Civilian
Trying to do a good deedCivilian
asked in Community Archive.
Found a phone and want to return it

I found a phone on the street yesterday, i have tried several different ways to find a contact or anything to get the phone back to its owner, can you help me? 

3
Will
Legend
3 years ago
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