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My iD.

Everything you need to know about iD Mobile.

25954 Topics
J
Civilian
jamie300Civilian
asked in Community Archive.
phone not delivered from upgrade

I ordered a new phone via upgrade yesterdayi was told next day deliveryit has not arrivedI can’t get hold of a human at ID. All i get is Chatbot which can’t tell me where my delivery isI have an order number but no DPD reference

1
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
nick.j.armstrongNewbie
asked in Community Archive.
Order out of stock for S20 Cosmic Grey

HiI received an email to contact ID mobile to contact them if unable to wait or see if another option.There is another colour that would be fine. Can I change the order to the other colour?My contract with another supplier runs out this week and I need to get this sorted, so I’ll have to cancel the order if it can’t be changed.Thanks for your helpNick

2
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
JanettasamsCivilian
asked in Community Archive.
Blocking Sim hasnt worked

I blocked Sim on app as my son has taken my phone without permission. He was still able to use it. I then asked advisor to block it he said it would be blocked within an hour. 3 hours later it is still being used. How can this be resolved 

1
Mohammed
iD Mobile Employee
3 years ago
Nomesynome
Newbie
NomesynomeNewbie
asked in Community Archive.
Impossible to cancel my contract or talk to anyone at ID

I’ve been trying to cancel my contract with ID for at least the last two weeks, just going round in circles on their website and phone line, never anyone available when I try to live chat. I’m not impressed! My contract is drawing to a close and I need to cancel it with 30 days notice or I’ll get charged another month for a service I no longer require or use. Can anyone help ?! There seems to be nowhere to complain to, no email address.

2
Mohammed
iD Mobile Employee
3 years ago
03Angela50
Newbie
03Angela50Newbie
asked in Community Archive.
No network service for the past few days

IDI have had no ID network services for a few days, I don’t use my phone a lot as you can see from my network usage, but I needed it on Monday for an emergency call & it let me down. I can’t phone out or get incoming calls. I have visited 3 Carphone warehouse shops in my area & all are closed. What is wrong with the network? If it no longer exists I will cancel my DD, has I have had no notification of any change to the network. Very annoyed & need a reply immediately Angela

4
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NetjertNewbie
asked in Community Archive.
can't pay my bill until the Tuesday 20th October 2020

Hi I can't pay my bill on Friday 16th October. I will be able to pay on Tuesday 20th October 2020. The direct debit transaction should be okay on that day. Please accept my apologies for any inconvenience.Miss Christina Ramsey  

2
Mohammed
iD Mobile Employee
3 years ago
B
Newbie
bob41Newbie
asked in Community Archive.
Using iD sim in ipad and NHS covid app

I have just bought a new ipad mini which takes a sim card.I have put my existing iD sim card in and can access the internet etc.I cannot install the NHS covid app as it says my device is not compatible. Anyone any idea why? This was one of the reasons I bought it!Also to make video calls do I need to install a new app? Facetime option for video is greyed out.The user of this ipad will not have a separate phone. 

3
Mohammed
iD Mobile Employee
3 years ago
L
Newbie
Luben SolevNewbie
asked in Community Archive.
Several issues to sort out

Hi team, I’ve had a iDMobile account for a while, as I bought my daughter a sim for her phone.  Now I’ve bought myself a sim too, but when I log into the app, it is only showing one sim/phone number and that’s my daughter’s.  How do I go about adding the new iDMobile sim I purchased to my app? Also, I’ve got a PAC code from my previous provider.  How do I go about porting the number ot the sim I just bought (without messing up my daughter’s number)? Thanks! Luben

3
Will
Legend
3 years ago
L
Newbie
LynNewbie
asked in Community Archive.
OTP Messages are slow

HI new customer I'm not receiving OTP until 24hours later  this from paypal (so 10 mins is already up)also happening with master card

3
Will
Legend
3 years ago
anniedog
Newbie
anniedogNewbie
asked in Community Archive.
Apple Watch Series 6 with ID Mobile Sim Only Deal pay monthly

i've just purchased an apple watch 6 series paired it to my iphone sim only deal £6 per month the watch is cellular and sometimes calls are coming through on it .. am I being charged seperately for them thought ID Mobile sims were NOT compatible with Apple Watches?

3
Will
Legend
3 years ago
Sirukomi
Newbie
SirukomiNewbie
asked in Community Archive.
Sirukomi - Coverage Complaint

I have no service Will who was meant to be helping me is now not returning messages. I have clearly made a mistake in attempting to join id. If you cannot fix the problem please refund the £7 I have paid for nothing and supply a pac code so I can go back to O2. 

6
Will
Legend
3 years ago
CindyBull2020
Newbie
CindyBull2020Newbie
asked in Community Archive.
Received a text saying 100% usage but it's not been used

I received a text message from ID mobile telling me I had used up 100% of my phone minutes. I recently changed my plan to SIM-Only which claims to have UNLIMITED phone minutes. I have checked the dashboard and usage pges in the App, a,d there is no mention of being overspent on phone minutes. Was this text message just an error?  Can I afford to ignore it?

3
Will
Legend
3 years ago
A
Newbie
Ash93Newbie
asked in Community Archive.
How do I cancel my contract? Can't log in to cancel, don't know the mobile number, but am being charged. Urgent, please advise.

I ordered a sim in November 2018 but never registered the account and did not use the sim. So I do not have log in details and I do not know the phone number of the sim. I now realise I have been charged by Direct Debit every month since then. I urgently need to speak to someone about cancelling this without incurring charges. Please advise. 

13
Will
Legend
3 years ago
L
Newbie
LegendusMaximusNewbie
asked in Community Archive.
iD mobile app has been useless for six months!

Hi, I have never used the iD community before but the app, it's discraseful. It has been useless for six months since I got my new phone. I have tried the app on my iPad as well but the only thing displayed on the screen of the app is the version. Is this effecting more users than me and how do I solve this?

5
Will
Legend
3 years ago
B
Newbie
bigwicker2001Newbie
asked in Community Archive.
Change sms settings

Hi, just bought p30 lite new edition. Was on Samsung note 9. I want to change how text messages are sent. On the note it used WiFi or 4g. I can't work out how to not send by sms. I hope this makes sense. 

3
Will
Legend
3 years ago
tranmererovers
Civilian
tranmereroversCivilian
asked in Community Archive.
Plan Changes

On my welcome screen it says I can upgrade my plan to 30Gb Data with unlimited texts and calls on a 1 months sim only contract for £10 per month, this is not available on the change my plan page??

3
Will
Legend
3 years ago
J
Newbie
JwanNewbie
asked in Community Archive.
General > About > Network: Phone not allowed

Hello allMy wife’s iPhone SE (2020) has suddently stopped getting service. If she’s home and connected to Wifi, everything works, she can make and receive calls, but if she is outside the home and not connected to Wifi, she doesn’t get any service.When I go to General > About > Network, we get shown the text:Phone not allowed I checked the serial number on Apple’s official service check and all seems OK.I also checked one of the various IMEI check site and it doesn’t say the phone is blocked.The iPhone SE was bought 2nd hand, but it had only been used for 2 months and the guy seemed genuine. Plus, I met him at his house, so I know where he lives, which again suggests that he isn’t the type of guy to try to scam me.What can I do? I suspect this has something to do with ID’s Wifi Calling thing?Can someone advise what I should do?

3
Will
Legend
3 years ago
F
Civilian
fahimchy619Civilian
asked in Community Archive.
Lost my phone and sim, how do I get a new one?

Yesterday I lost my phone and sim as well. In my PC I do not have the option to live chat since there is no button that I can see that can be clicked. I am in desperate need to get my sim back and I do not know what to do.  I would be much obliged if anyone can let me know how I can get a replacement sim, since calling the given number do not help and I have tried several times. Moreover, the live chat option do not work. Any help will be highly appreciated.  Thankyou.

7
Will
Legend
3 years ago
P
Newbie
P DiddyNewbie
asked in Community Archive.
Moving abroad need to cancel contract

Hi, I am leaving the UK and need to cancel my SIM only rolling contract. The website says that you go to manage my account and there is an option to end the contract but this is not the case- please help me to do this. I was sent an STAC number but that is not what I need- I want to close off my contract (not immediately, preferably any time from this Sunday)

4
Will
Legend
3 years ago
Nico2020
Newbie
Nico2020Newbie
asked in Community Archive.
Have 2 numbers n want to move over

Hi there.…I cannot access your online chat system... It's a mess...I have the number [Removed] which expires on 03rd November n I'd like to move it over to the other contract I have with u... The number is [Removed]Please assist me asap.Thank youNicola

1
Ryan
iD Mobile Employee
3 years ago
DesksDJ
Civilian
DesksDJCivilian
asked in Community Archive.
Phone Locked

Hi if I purchase a phone from you am I able to use a different sim in it (Vodafone)    also with my sim from you if my phone can take 3G network will your sim work in it ?

3
Ryan
iD Mobile Employee
3 years ago
D
Newbie
davidkenNewbie
asked in Community Archive.
I want to cancel my contract, but (a) there's no call centre, (b) the iD site doesn't recognise my email address - even though they're using it to send me emails.

I want to cancel my contract, but there are obstacles. (a) there's no call centre.  That’s fair enough; I have no complaints - these are difficult times. (b) the iD site doesn't recognise my email address - even though they're using it to send me emails.  This is harder to understand.  I signed up with Carphone Warehouse, and used carphonewarehouse@<my domain> as my contact email (it helps me trace spam).  However, when I type in this address to request a password reset, the address isn’t recognised.  It’s feeling a bit Catch-22 at the moment.  I guess I can cancel the direct debit, but I’d rather do things tidily.

6
Ryan
iD Mobile Employee
3 years ago
C
Civilian
CaitlinReillyCivilian
asked in Community Archive.
I can't get a PAC code

I have been texting, phoning, emailing and trying to use the Live Chat to get a pac code. No route has been successful. Please tell me how I can successfully get a pac code. 

1
Ryan
iD Mobile Employee
3 years ago
Ameliaelson
Civilian
AmeliaelsonCivilian
posted in Community Archive.
Can't call when I leave the house

Got a new sim replacement now my phone says WiFi calling when in the house but when I go out I can not ring or use Internet its a pay monthly sim in a huawei phone I have tried restarting phone ect thank u for any help

1
Mohammed
iD Mobile Employee
3 years ago
emlt2210
Civilian
emlt2210Civilian
asked in Community Archive.
Coverage issues in household - Bradford

I have had my new phone around a week now. I transferred my previous SIM card to my new phone and had no issues until today. I’m struggling to receive any signal in my household in Bradford West Yorkshire. My other family members are all with ID and don’t seem to be having this issue. I have tried turning the phone on and off and also turning the data on and off. Please can someone advise what I should do next. 

1
Mohammed
iD Mobile Employee
3 years ago
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