My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20918 Topics

T
Trevlev
asked in Community Archive.

US Phone

I have a friend moving too the UK from the US for a few months, she owns a Note 10 plus with the model number SMN975UZKAXAA which is unlocked, and is wondering if she would be able too use a Sim only deal on the ID network in the UK without issue.

3
Kevin
Newbie
4 years ago
I
Civilian
Ibrahim hussainCivilian
asked in Community Archive.

Can't receive international texts

HI I'm in Australia. I had received all text from Pakistan for 2 months. And it stopped now.im unable to send or receive any msg now. I have recharged it as well. Kkindly help .thanks

3
Phil
iD Mobile Employee
4 years ago
G
Civilian
GeckoCivilian
asked in Community Archive.

‘Call Failed’ when calling out and midway through conversations. Phone has full coverage.

I often get a ‘Call Failed’ screen message when calling out and sometimes a call cuts out midway and I get the same message. My phone has full signal at the time. I’ve added a photo of the screen message.[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/62113164-f2d7-4b93-a81c-cf35e467b6cc.jpg[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/62113164-f2d7-4b93-a81c-cf35e467b6cc.jpg[/img]

1
Phil
iD Mobile Employee
4 years ago
J
John2019
asked in Community Archive.

Information

Hi i was late with my payment. And made it last nite. But my sim is still not active despite the app and website showing payment

1
Phil
iD Mobile Employee
4 years ago
Taylor21
Taylor21
asked in Community Archive.

Delivery date Sunday order

Hello if I ordered my phones today (Sunday) when will my phones be delivered??

1
Mohammed
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive.

It’s September 5th, which means it’s the International Day of Charity!

Officially declared in 2012, International Charity Day is a time to come together as a community, raise awareness, and celebrate the vital work that organisations, individuals and volunteers do to make the world a little bit better. To celebrate International Day of Charity, we at iD Mobile Community are donating £250 – but we’re letting you decide which charity we donate to. All you have to do is vote for the charity you’d like us to donate to, and the one with the highest number of votes wins. You’ve got until [b]midnight on Sunday 8th[/b] to decide, and we’ll keep you posted on which charity has the most votes. [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/356a30a9-6633-4811-b267-3660ed63e44d.png[/img]

3
G
Newbie
4 years ago
G
Civilian
grom576Civilian
asked in Community Archive.

SIM will not register in old(ish) phone

My mother in law has a Doro 506 large button phone that is unlocked but will not recognise the iD mobile SIM at all. The SIM works fine in a modern smartphone but is completely non-functioning in her phone. She absolutely will not use any other phone! She has 4 of these (3 spare) so if the SIM will not work I am left with no choice to but to cancel the contract and she'll back on GiffGaff (which works perfectly). A shame as it will have been a complete waste of time. If you've supplied something that can't be used, do I get my money back?! What do I do? Cancel immediately?

2
G
Civilian
4 years ago
Kakes23
Kakes23
asked in Community Archive.

I have just joined but my iphone is still connected to giffgaff carrier

I’ve recently just joined ID mobile but I can’t seen to able to use my phone unless I have no sim inside or out my old sim back in which was Giffgaff which says no service since Giffgaff had given my old phone number to someone else and my iPhone 6 is saying sim not supported everytime I put in ID sim in so I’m wonder how do I get my new sim to work because I am paying monthly and would like to able to use it. thank you if anyone could help me

3
Y
Newbie
4 years ago
N
Civilian
NickPCivilian
asked in Community Archive.

Port issue from 3

After 3 working days, my port from 3 to ID is still causing problems. I can make calls but still cannot receive them. Instead they all go to voicemail. What is taking so long? Very poor service and chatline is closed in the evening! Help...

3
Ryan
iD Mobile Employee
4 years ago
FodenA
Civilian
FodenACivilian
asked in Community Archive.

Web based chat service

Do you plan to offer a web based chat service? Holding times are very long when phoning customer services direct.

4
Mohammed
iD Mobile Employee
4 years ago
Violeta Vasileva
Civilian
Violeta VasilevaCivilian
posted in Community Archive.

Incorrect bills for July And August

Hi on January I got a new IPhone which I had to pay every month with ID card. It’s says on the contract that I had to pay £45 every month. And last 2 months which are ‘July and August the bill was £87 and the last one which is now £121 for a month.Please can you solve this problem,because I am starting to get worried because this is not right.

1
Mohammed
iD Mobile Employee
4 years ago
RichardC
Newbie
RichardCNewbie
asked in Community Archive.

New SIM for brand new Moto 6

I have bought a brand new Moto 6 and it requires a nano SIM. My old phone (original Moto) has a micro SIM. I ordered a SIM-only deal and the DD has been set up. My order no is 106292898 and was placed on Friday 30 Aug. I assumed a new SIM would arrive in the post today. Do I need to order the SIM separately? I looked round idmobile.co.uk but couldn't find any information on providing a SIM card.

4
Mohammed
iD Mobile Employee
4 years ago
Risheer
Risheer
asked in Community Archive.

Cannot activate new sim card

I have purchased new sim cards for my childrens phone and when trying to activate both of them I get a message they are already activated. I also therefore cannot create an account . I have tried both sims in unlocked phone and there is no network or signal.

1
Mohammed
iD Mobile Employee
4 years ago
Roberta
Civilian
RobertaCivilian
asked in Community Archive.

Previous address for credit check

I'm trying to order a sim, but I've been asked for my address history in the last 3 years. I understand that's needed for the credit check, but I've been living in the UK for 2 years. Usually, I have no problems with using the previous address from my country, but the registration form is not accepting that. Is there any way I can solve that or I just can't buy your sim? Thank you, Roberta

1
Mohammed
iD Mobile Employee
4 years ago
coxi
coxi
asked in Community Archive.

Monthly payments using credit card?

Is it possible to set up monthly payments using a credit card? instead of a DD.

2
Violeta Vasileva
Civilian
4 years ago
Ratty1
Civilian
Ratty1Civilian
asked in Community Archive.

internet banking registration help?

Trying to register my new phone for internet banking, I have kept my old number etc, but each time I have got to the security code stage of the registration, where the bank has to ring me, phone doesn't ring, their call goes straight to voice mail. so cant enter the requires security code. Rang my bank four times, have even put their customer service numbers in my contacts, and still they cant ring me, the bank have said its and issue my end!!! Not theirs. I need to register my phone!!!!! Help

1
Kevin
Newbie
4 years ago
M
Civilian
MarcosecuervoCivilian
asked in Community Archive.

Contract Exchange - change of mind

Hi guys, I got a new contract from iD website but I wanted to exchange it for a different phone? Is it possible and do I need another credit check?

2
Kevin
Newbie
4 years ago
Z
Zainabbmiah
asked in Community Archive.

I want to unlock my Samsung S8

How do I unlock the PUK code on my new Samsung S8?

1
Mohammed
iD Mobile Employee
4 years ago
D
Civilian
David waiteCivilian
asked in Community Archive.

Why are Carphone Warehouse poor at fixing issues?

Why are Carphone Warehouse so poor at fixing issues?

1
Mohammed
iD Mobile Employee
4 years ago
Serrus
Civilian
SerrusCivilian
asked in Community Archive.

Bought a data add-on, it said at the time I'd get an extra 4gb of data for 12 days but data allowance does not suggest this in the application, only has the standard 4gb.

as title says

3
Mohammed
iD Mobile Employee
4 years ago
T
Civilian
TimJCivilian
asked in Community Archive.

Galaxy A3 firmware compatible with WiFi Calling?

At home we do not have any reliable signal on any network so are looking to get compact phones compatible with WiFi calling for both of us. I already have a Samsung A3 locked to Vodafone that works with WiFi calling, I will get it unlocked in a few weeks when Vodafone allows, but from other posts it is not clear if it will work on ID. It has a CSC of A320FLVFR3CRL1 I have just purchased another A3 unlocked of ebay but cannot get WiFi calling working on Vodafone, IDmobile or O2, although on one occasion it displayed the option but did not work. It has a CSC of A320FLPHE4CSF1. It will go back on Ebay. O2 says check that CSC contains ‘TEF’, ‘O2U’ or ‘OTF’, So what should i look for to get one compatible with ID? What is your CSC if you have WiFi calling working on a Samsung? -- Dial *#1234# Thanks Tim

5
P
Newbie
4 years ago
MyPhonesbrokeandimstillpaying
Newbie
MyPhonesbrokeandimstillpayingNewbie
asked in Community Archive.

broken home button

So I dropped my phone, just a regular drop from around waist height as I’m sure everyone does, and when I picked it up my phone restarted which I thought was a little odd. Next thing I know it is telling me my home button doesn’t work and I can no longer use Touch ID or the button its self. I have had the IPhone 7 for just over a year which is why I am posting on here. I was wondering what I can do because I cannot afford to be spending hundreds of pounds to get it repaired by apple as I am already paying for the phone itself on a 24 month contract. If anyone can help me it would be greatly appreciated. Thanks

5
MyPhonesbrokeandimstillpaying
Newbie
4 years ago
D
dvdmwlkr
asked in Community Archive.

is sim compatible with motorola g7 power? Not working in this phone

New sim inserted into moto g7 power. Phone is new and was working with a BT sim which was inserted temporarily. Phone shows "Sim status No service", Phone number: "unknown"

1
Mohammed
iD Mobile Employee
4 years ago
D
Civilian
df_xcCivilian
asked in Community Archive.

Wi-Fi Calling on Huawei P Smart

Hi, I've got the P Smart FIG-LX1 C432 variant. With an iDmobile SIM, wifi calling connects, I get the 'iDMobile Wi-Fi Calling' on the status bar, I can make calls over wifi, but I can't receive any calls. The calls just go through to answerphone. I can receive calls as normal without wifi calling. I've tested the phone with an EE SIM card, and wifi calling incoming and outgoing works. Curiously, with the EE SIM, I get 'EE Wi-Fi Calling' on the status bar, plus a VoWIFI icon right next to it. With the iDMobile SIM, I only get 'iDMobile Wi-Fi Calling' but not the VoWIFI symbol. Could that be an indicator of some incomplete wifi calling registration? Has anyone tried iDMobile wifi calling with their P Smart? Thanks!

10
Meritez
Novice
4 years ago
smashem196
Newbie
smashem196Newbie
asked in Community Archive.

Group mms

Hi all, Can anyone tell me if iD mobile allow group picture sending on mms, as when I try to send a group picture, I get a pop up telling me to change my message setting to group mms, but I don’t seem to have an option for this in my message settings. I am on Android & using a Motorola G7 plus.

3
Mohammed
iD Mobile Employee
4 years ago
Terms & Conditions
Why iD Mobile?