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My iD.

Everything you need to know about iD Mobile.

26107 Topics
Xenis
Xenis
asked in Community Archive.
struggling to sign up for id mobile app

Hi, when I've tried to register for the id mobile app or website I've filled in my registration details and I keep getting given a message saying "Please check your personal details again. At least one is incorrect. For your protection, we c'ant specify which field needs to be changed.

2
Xenis
5 years ago
Barbara4427
Rookie
Barbara4427Rookie
asked in Community Archive.
Using phone in Cuba

Hi I’m going to Cuba will it be expensive to use my phone here?

2
Phil
Newbie
5 years ago
K
Civilian
Kateedith6Civilian
asked in Community Archive.
how will i manage my mobile date

Id mobile network automatically send you message to alert you when you are almost getting to your limit.

1
Phil
Newbie
5 years ago
F
Fokhrul
asked in Community Archive.
no signal - tried on 2 phones!

I’m not receiving any signal on my phone. I’ve tried changing the phones to see whether the problem lies with the phone but I’m having the same problem. It definitely is the service or the SIM card. Please help I need my phone!

1
Phil
Newbie
5 years ago
A
alexwayne
asked in Community Archive.
Voicemail

How can you change your voicemail greeting back to the default automated one?

2
terrywebbs
Novice
5 years ago
Gregor
Sidekick
GregorSidekick
posted in Community Archive.
Lets be friends

Hello again Hideout crew. In this topic here I would like to say something more about myself and encourage you all to do the same. I will start first to break the ice :) My real name is unpronounceable in UK so I will stick to my nickname which come from Hikari no Kobushi which means Fist of Light and that's how I created it using Google translate. Originally I come from Poland, I came to UK ten years ago and decided to stay. Currently I am working in a shop that is dealing with second hand electronics but I worked for network provider and shop with mobile phone accessories back in Poland as well. In the past I have applied to work in Carphonewarehouse and Currys like 15 times but never got an interview invitation but fortunately I could get the job in the area that I like anyway :) I live in Scotland where recently bought a house together with my fiancee. My interest in mobile technology started with Sony Ericsson P1i that was gifted to me by my brother. Since then I

20
Gregor
Sidekick
5 years ago
VictoriaG
Civilian
VictoriaGCivilian
asked in Community Archive.
Bill

I have paid my bill two days early when does it clear and when does my text data and phone calls re new

1
Gregor
Sidekick
5 years ago
Hkerrai
Civilian
HkerraiCivilian
asked in Community Archive.
iPad sim configuration

Can you connect to the ID network via SM-DP+, Activation code, and confirmation code?

3
Ryan
iD Mobile Employee
5 years ago
K
kirsten
asked in Community Archive.
SIM card not working.

I have inserted the SIM card into my phone and it has not activated yet. I put it in almost 4 hours ago and was told it would take an hour or so. Shouldn't it be working by now? Is there anything I have to do to activate it? I am a new ID customer. Thankyou.

1
Ryan
iD Mobile Employee
5 years ago
V
Newbie
Viva La VeraNewbie
posted in Community Archive.
Computer/mobile

Hello, I am now logged in from my computer. However, when I try with my mobile, I can't log in. Either the following message appears: ''The CRSF token is invalid. Please try to resubmit the form.'' Or when it does accept my password, after I press 'enter to submit', it just goes back to the start as if I'd not entered any information... I'm at a loss especially since all my other apps and my internet are working, just not on this site... Any idea? Actually, just tried the same thing again and this time it's accepted me, so I'm now logged in on my mobile too. No idea why, but it's working :)

1
Ryan
iD Mobile Employee
5 years ago
Gillk
Newbie
GillkNewbie
asked in Community Archive.
Roaming in Turkey

Im going to turkey in September can I use my minutes ,data etc or will I get charged ? Also if I can't is their an add on I can get to be able to use it without being charged ?

1
Ryan
iD Mobile Employee
5 years ago
J
Civilian
johnk1Civilian
asked in Community Archive.
French mobile not connecting to my UK mobile

My friend in France can't connect with my UK mobile but he can call my landline. I can contact his French mobile. Could there be a block on my phone?

3
Ryan
iD Mobile Employee
5 years ago
Fuzzer
Fuzzer
asked in Community Archive.
Vodafone 6

how do I unlock my Vodafone 6 to use ID Mobil?

1
Gregor
Sidekick
5 years ago
S
Sadna
posted in Community Archive.
Overcharging via direct debit

I have tried to call on many attempts, I am very concerned and disappointed as to why I have been overcharged amount of £36.50 on the 1st of May 2019 and 30th of May 2019. My contract ended and I require to know as to why payment is still being taken. My mobile number is: ‭07848 821927‬. Please help me resolve this issue. Thank you Regards Sadna

1
Kevin M
Legend
5 years ago
S
Civilian
SmeeCivilian
asked in Community Archive.
How long can my SIM card be unused (but paid) before iD cancel it/give away my number

I'm going to be out of the UK for several weeks. I'll be with a different network during that time as the (non-EU) international roaming is quite expensive with iD. However, I'm very happy with iD as my provider in the UK and am on a monthly plan that suits me. I face spending some time without home WiFi in a couple of months, so I don't mind paying iD for data during a month I'm away as it will rollover to potentially cover me when my home WiFi is lacking. There is going to be one full billing period where my iD sim card won't be in my phone at all. I just wanted to check that this won't result in it getting cancelled, or my phone number getting released to someone else. When I put the sim card back in my phone on arriving back in the UK, will it work right away? (As an aside, the other network might be cheaper for international roaming but my goodness was it a lot more difficult and time consuming getting their sim to activate! My iD sim just worked right away and I - as a

3
Kevin M
Legend
5 years ago
RavenDarkstar666
Civilian
RavenDarkstar666Civilian
asked in Community Archive.
Why hasn't my direct debit come out?

Can anyone suggest as to why my direct debit hasn't come out? It was due to come out yesterday but because it was weekend I expected it to come out today (3rd) but it hasn't and i cant find where to contact anyone about it

1
Kevin M
Legend
5 years ago
M
Mg73
asked in Community Archive.
My calls connect but are silent

I have made and received several calls that connected, but I couldn’t hear the other person and they couldn’t hear me. This started on Wednesday 29th may and affects all voice calls, Landlines and mobiles. Any ideas what has happened.

2
Kevin M
Legend
5 years ago
F
f_alom
asked in Community Archive.
I’ve accidentally activated a new sim on upgrade but the new sim plan is not showing?

It’s still saying I’m on my old contract when I’ve upgraded to a new contract on upgrade

1
Kevin M
Legend
5 years ago
dainuska0205
Civilian
dainuska0205Civilian
posted in Community Archive.
Charged me 2 times

Hhello. Why Id mobile charged me 2 time in May? First time 01.5.19 charge 17.41£ and Devon time 30.5.19 17.41£. What it's mean?

2
Kevin M
Legend
5 years ago
S
Civilian
SamanthaTCivilian
asked in Community Archive.
WiFi calling not working on incoming calls and texts.

Hi, My phone (iPhone 5s) is set up to WiFi calling and makes perfect out going calls and I am also able to send text messages no problem. The problem I am having is that I can’t receive either when there is no phone reception, (but connected to the WiFi so WiFi calling should work). The calls go straight to voicemail and I don’t pick this up until I am back in mobile reception. Does anyone one have any ideas of how to resolve this? Many thanks.

4
S
Civilian
5 years ago
R
Ryang1992
asked in Community Archive.
Error code 28

Unable to text a certain person because of error code 28,can message everyone else on my phone but not this particular person, have restarted my phone and deleted the conversation but no luck, can someone help?

2
terrywebbs
Novice
5 years ago
S
shevaun94
asked in Community Archive.
SIM card Active but I have no service

I bought the iPhone XS Max from Carphone Warehouse in April. At the same time, I swapped from another network to a pay-monthly plan with ID, and I swapped my number over. Due to being in hospital I have only just got around to setting up the new phone. However, when I have put the SIM into the phone, I have no service. I tried all of the tips on the website (such as trying aeroplane mode etc) but none of these worked and so I tried to find other ways around this. When I try to activate the sim, it tells me that the sim is already active. When I try to register a new account, it asks me to enter the 8 digit code that has been sent to me, but as I have no service I cannot receive this message. If I try to log in to an account, or enter forgotten password, it tells me to enter a valid email address. I cannot get any service on the phone what-so-ever, and need it ASAP as I am due to go back into hospital and need my phone. Nothing I try seems to work and I need t

1
Phil
Newbie
5 years ago
Z
zzjill
asked in Community Archive.
No service or poor signal

Hi there, I have used a sim card (Sim number 1) from ID for a couple of years. It works ok with my Motorola Moto G4. I started to use a Pixel 3a with Sim number 1 and it works the same way (never brilliant signal but useable 2~3 bars). I have checked the coverage using your website and it said good. I purchased another sim card (Sim number 2) from ID and arrived on the 30th May 2019. I started to use it my Motorola Mota G4 on the 30th May and it has either no service or poor service (1bar). I put them side by side in different rooms at home. Sim number 1 in the Pixel 3a gives not brilliant but better signal than Sim number 2 in Motorola. For examples, Sim number 1 gives at the least a bar more signal than Sim number 2. Is it possible causing by the contact of the sim card? Thanks, Jill

1
Phil
Newbie
5 years ago
VictoriaG
Civilian
VictoriaGCivilian
posted in Community Archive.
Bill

Y are I'd trying to take 2 payments of me on same day

1
Phil
Newbie
5 years ago
Boogaloo1962
Civilian
Boogaloo1962Civilian
asked in Community Archive.
Sim only with iPad

Can I use a sim only contract to use with my iPad? It will be data only. TIA

1
Phil
Newbie
5 years ago
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