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Everything you need to know about iD Mobile.

26104 Topics
A
Civilian
AndytoddCivilian
asked in Community Archive.
Unable to use mobile data in Croatia

Hello, ive just arrived in Croatia but cannot use mobile data. I was informed via text upon arrival that I’d be able to use my phone abroad but that has not been the case. Ive tried restarting my network settings (iPhone 7), and selecting each of the three available carriers manually. I have seen posts recommending changing my APN settings but my phone won’t allow me to do so. Finally, I’ve checked my account details in the app and roaming and use abroad is enabled. Any helps is appreciated as I can’t rely on places having Wi-fi. thanks, andy

3
Mohammed
iD Mobile Employee
5 years ago
A
Civilian
ArpitCivilian
asked in Community Archive.
Not recieving any texts after porting number

Hello, i have just ported my number (it shows correctly in my id account on web) but still i am unable to receive any text messages. Any help is appreciated.

7
Mohammed
iD Mobile Employee
5 years ago
C
csmyth
asked in Community Archive.
Roaming outside of EU

Hi, I'm currently in the US and my internet data is not working at all. I have roaming enabled on my phone and on my iD account, I have disabled 4g so it's only allowing 3g, and I contacted customer services before going abroad to double-check that it would work here - they said it would. I need it urgently on this trip so this has become a real problem. Do you know anything I can do to fix this, or someone I can contact who can fix it? Thanks

2
Ryan
iD Mobile Employee
5 years ago
A
aedw.morgan
asked in Community Archive.
Error 28 text message from abroad

I am currently abroad and have received a text from my bank to confirm I have made a purchase by replying Y or N. However when trying to reply I receive a message saying error 28, and the message doesnt send. I have checked premium messaging in app and mobile settings, and increased my limit for additional charges, but nothing seems to have worked, after restating my phone a leaving it for several hours. Any suggestions would be great. Thanks

1
Ryan
iD Mobile Employee
5 years ago
Joeb0908
Civilian
Joeb0908Civilian
asked in Community Archive.
is this how you talk to paying customers?

i was on the live chat asking a question about something i saw online yes at the end of it i was wrong but the way they talked to me was so rude. like saying you must have misread your id app or online so saying im a lier and then saying you was notified in march so whats the problem. how can you talk to someone that is paying money it so rude. i will add screenshots to show what was said i hope no one has to deal with this as its not on.[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/8a9aca8f-dbee-4b06-8481-981a05b44d21.jpg[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/7dd59780-7520-47a3-a5dc-8009ce32c39e.jpg[/img]

1
Ryan
iD Mobile Employee
5 years ago
K
Civilian
KrankensteinCivilian
asked in Community Archive.
wifi calling on unlocked galaxy note 9

Wifi calling is essential where I live as the cellnet coverage is patchy. I have the latest phone software, and a galaxy note 9. It's unlocked (does that make a difference?). Where is the wifi option - I've looked in Call Settings and it's missing. I compare this to my old handset - a galaxy 7 which does have it (Phone>Setting>Wi-Fi Calling). Frustrating to have a newer phone and fewer options. Can anyone help?

6
D
Newbie
5 years ago
RARRAF
Civilian
RARRAFCivilian
asked in Community Archive.
I need another SIM on my account

would like a sim for my wife but will not let me have two have one need another one please Christopher Farrar

1
Gregor
Sidekick
5 years ago
littlegoodson
Civilian
littlegoodsonCivilian
asked in Community Archive.
Cannot receive text, no option to edit APN on iOS 12

Hi, I’ve recently upgraded my phone (and moved to new sim card) and now am not receiving any text messages. All messages are showing up on linked iOS devices but not my new handset. I believe I need to edit my APN settings to get this to work however currently APN isn’t available . When I go into mobile networks I’m go to options APN just simply isn’t there, my only two options or data roaming and 4G. I’ve been through the ID mobile settings checker and it tells me it cannot automatically send me the settings for my phone and the only option available to me is to do this manually but I can’t do this manually as I don’t have the option.

5
Ryan
iD Mobile Employee
5 years ago
legolasgirl12
Civilian
legolasgirl12Civilian
asked in Community Archive.
Overcharged

Hi I can’t seem to get hold of anyone from ID and I’ve been over charged baring in mind my sim is still in the post as I got the contract for my phone not the sim... they didn’t inform me or anything even though they have both phone numbers on record and I’m fuming(it’s only like 53p but that’s not the point)

1
Ryan
iD Mobile Employee
5 years ago
S
Civilian
starchaserCivilian
asked in Community Archive.
Can't text 68680 Southern station car park payment, account setup?

Need to send my car reg by text to 68680, which isn't a premium rate number, to register for disabled parking at Southern Rail car parks. Come's back with 'text failed'. Is this a setting issue with my ID account?

5
Ryan
iD Mobile Employee
5 years ago
M
Civilian
MichaelMCivilian
asked in Community Archive.
I hardly ever use data so how can I have hit my monthly cap?

I seldom use my data. I carry over most of my monthly plan. But I tried to use it earlier today and was getting no connection. When I checked it out, my entire data plan (1 full month plus the remainder of last month's) has been used and I have been charged for data up to my monthly cap. I have top-end Virgin Media broadband at home. I have all the music I would like to listen to stored on my phone. I am disabled and at home all day most days, and when I am out and about, most everywhere I go has free wifi. If I do use data, it is for casual browsing, email etc. So how can this have happened?

1
Ryan
iD Mobile Employee
5 years ago
W
Walsha
posted in Community Archive.
Moving from sim only contact to hand set deal

I recently moved from sim only to a hand set deal as an upgrade. I'm using the same SIM card. The ID app tells me that I have unlimited minutes and everything with my new contract. However I got a text last night saying that I had used my 500 minutes and every minute after would cost me 40p. Does this mean I'm still on my old tariff?

2
Ryan
iD Mobile Employee
5 years ago
S
Saturday girl
asked in Community Archive.
Battery not holding charge

My deal is eligible for an upgrade on 17th May. My Doro phone is no longer holding charge. I don't want to upgrade as I like this phone - can I just get a new Doro?

3
Gregor
Sidekick
5 years ago
K
Civilian
kerfuffleCivilian
asked in Community Archive.
Upgrade

So, I have waited patiently for my upgrade as my current phone is glued and taped together. I set my heart on the new Samsung Galaxy S10+ and was more than happy to pay an upfront fee if applicable. Upgrade day has arrived and much to my disappointment there are no upgrade options for the Samsung Galaxy S10+ Not sure if to wait a bit to see if it becomes available or just cancel my contract and move to another network.

4
K
Civilian
5 years ago
RobErsk
Civilian
RobErskCivilian
asked in Community Archive.
What APN settings do I need for TPlink device in France

When setting up the profile I am asked to set up profile name pdp type (Options are IPv4, IPv6 or both) APN type Static or dynamic APN ( I have tried mms.idmobile.co.uk) i am in Framce and this has been an issue with other providers. Help appreciated.

4
RobErsk
Civilian
5 years ago
Bella
Civilian
BellaCivilian
asked in Community Archive.
Lost phone

I need to cancel my daughters phone as she has lost it. mobile number -removed- many thanks emily

2
Phil
Newbie
5 years ago
T
Civilian
TracywilliamsCivilian
asked in Community Archive.
Can I use my sim in Europe with no extra charges?

I am going on a cruise around Spain,Italy and France. If I make a phone call or text will I be charge or is it no different to in England?

2
Phil
Newbie
5 years ago
vikkin.
Civilian
vikkin.Civilian
asked in Community Archive.
SIM activation on upgrade

I have upgraded. Have put new SIM in and gone online to activate. The SIM card holder was accidentially trhrown away yesterday. The number on the back of the SIM in not recognised when I type it in. So i now have old SIM in new phone - which is working fine. What can I do??

2
Phil
Newbie
5 years ago
chinadoll
Civilian
chinadollCivilian
asked in Community Archive.
Can't send SMS to shortcode?

I'm trying to set up Facebook Mobile but can't receive/send SMS to the shortcode provided. I've toggled the Premium feature (no idea what that does anyway) but doesn't work either way. My plan provides unlimited texting

1
Phil
Newbie
5 years ago
E
Civilian
epicmooksCivilian
asked in Community Archive.
Locked Sim Card

I entered the wrong pin and it’s locked! What do I do?

1
Gregor
Sidekick
5 years ago
Smudger1969
Civilian
Smudger1969Civilian
asked in Community Archive.
Support

Does Id Mobil support Apple Watch series 4

1
Gregor
Sidekick
5 years ago
C
Civilian
cesurkalemCivilian
asked in Community Archive.
Why there is no free calls between ID to ID users?

Hello, why there is no free calls between ID to ID users? Most of MVNO’s making offers free calling between their networks. Thank you.

1
Gregor
Sidekick
5 years ago
P
Pbreckenridge
posted in Community Archive.
Moved sim to new phone, its asking for a pin number?

Existing sim... works in old phone, asks for pin number for new phone.

1
Gregor
Sidekick
5 years ago
D
Doc943
asked in Community Archive.
Technical Support log status

New to iDMobile and having some porting issues so Customer Services raised a log number for me for the technical team. Is there any function on the iDMobile web site or it’s Community that gives me a status update by log reference number on how this issue is progressing?

1
Phil
Newbie
5 years ago
lauramann1984
Newbie
lauramann1984Newbie
asked in Community Archive.
Why can't I log into my Account

I have not been able to log into my account on a pc or tablet for months. I have just managed to get into my app after trying for ages but I can not open my bills via the app. What is going on?

1
S
Civilian
5 years ago
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