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My iD.

Everything you need to know about iD Mobile.

26570 Topics
L
Civilian
Luc81Civilian
asked in Community Archive.
Fraud on my account

Hi there, Today I have received 3 separate emails form Currys with attached invoices for the purchases of 3No. Apple iPhone 14 128GB BLUE (one on each email) at the Currys branch of Unit 5 Goodmayes Retail Park (7529), Chadwell Heath, with an upfront cost of £9 and a monthly cost of £39.99 for 24 months. I have also received a text message from ID Mobile notifying me that my mobile plan as been updated with the mentioned details. I am actually outside the country at the moment and I haven't done any purchase, so obviously someone has defrauded me.I have made a report on Action Froud, the case number is: NFRC230405899162Can anyone please get in touch with me ASAP to sort out this situation? Thanks,Luca

1
Kash
iD Mobile Employee
1 year ago
Lily Van-Son
Civilian
Lily Van-SonCivilian
posted in Community Archive.
suspended contract even when direct debit has come out

I have had my direct debit come out of my account but my contract has been suspended. I have sent documents to prove this and nothing has been done what do I do? Live chats aren't helping, curry's in Leicester have no idea why the customer support have been useless in helping me.What do I do?Been without any calls Internet and date for over a week now and I'm paying for a service I'm not receiving. Hoping this will help 🙏 

1
Kash
iD Mobile Employee
1 year ago
Cristina Angelina Hemeida
Civilian
Cristina Angelina HemeidaCivilian
asked in Community Archive.
Can't find transaction number

Please can someone help. Desperately trying to change my iD mobile to my old EE one and contract ended on EE so don't want to keep it going longer than I need to.My iD line is nearly 1yr old so paperwork long gone 🙈 and can't see it on my emails. Please please help! Have msged on fb page but no response as yet TIa

1
Kash
iD Mobile Employee
1 year ago
G
Newbie
GemdepperNewbie
asked in Community Archive.
I can’t send IMessage.. Please Help.!!

 

1
Tom
iD Mobile Employee
1 year ago
Bekaline
Civilian
BekalineCivilian
asked in Community Archive.
mobile data

Changed plan to include more data. Since then, I have been unable to use my mobile data.  This has been a couple weeks now. Any ideas?

1
Tom
iD Mobile Employee
1 year ago
Scimitar
Civilian
ScimitarCivilian
asked in Community Archive.
Constant Mobile Data Dropout

Since getting my iD plan and a Pixel 7, I've hardly been able to use it. I keep getting a cycle of what's shown in the 2 screenshots and I can't use mobile data 90% of the time. It's happened twice whilst trying to post this.At this point, my mobile plan is pretty much useless and I can't get to the bottom of it. No VPN or other quirky settings applied on the phone and all the iD settings are right 

1
Tom
iD Mobile Employee
1 year ago
Stacy Marie Findlay
Civilian
Stacy Marie FindlayCivilian
asked in Community Archive.
another mobile

Would I be able to get a second mobile with you in contract? 

1
Tom
iD Mobile Employee
1 year ago
G
Civilian
GBKHMABCivilian
asked in Community Archive.
Unstable Internet Connection

Hi, I’m experiencing a very unstable connection for the last 3 weeks. I use the ID SIM in a HUAWEI B525s-23a router for the all home communications. Change the SIM to a different network and was stable and reached 60Mbps with the other network.plugged the SIM in a phone and switching between “no connection” and very poor connection.  Please Help.

1
Tom
iD Mobile Employee
1 year ago
J
Civilian
J0313Civilian
asked in Community Archive.
Data not working after pac transfer

I have bought a new contract for a Samsung s22 from yourselves. I bought this last week, however I only chose for the PAC changeover to happen yesterday (Monday 24/04/23). My old mobile phone provider (three) cut out yesterday. On my now ID mobile number after some hours I got a text to say my old number and now transferred over using the PAC code I provided at timeof purchase. On the sim settings it does have my new number, however, it is not working. My phone has the three lines to suggest I have a signal but I infact do not have any 3G/4G/5G. I can not use my phone at all for any calls / texts / apps / whatsapp. It will only work with wifi. I have looked at all the data settings to ensure its all switched on. I have removed the sim and put it back in. I have switched the phone off and on again several times. I see nothing on the phone to suggest any kinds of issue. I have logged in to MY iD account and the following message is displayed ‘You have limited menu access as you left iD o

1
Tom
iD Mobile Employee
1 year ago
Valdemaras Berzinskis
Civilian
Valdemaras BerzinskisCivilian
posted in Community Archive.
switching cards

Already 3rd month running, still can't switch over my old number. Pointless help, pointless accessibility to customer's service, if one like this existing, pointless app on phone. Saying error or something familiar, no one can call me to I can explain properly what is going on. On automated chat can't describe or find what is wrong. Seams not used service or new number, thinking to claim refund with my bank.... 😡 Would be nice to find or get direct email to customer service at least.. 

1
Tom
iD Mobile Employee
1 year ago
P
Civilian
planetearthstars30Civilian
asked in Community Archive.
payment by cheque

I would like to make my payments by cheque who and where do I mail it to?

1
Tom
iD Mobile Employee
1 year ago
Toffee1963
Rookie
Toffee1963
asked in Community Archive.
How to keep my current sim only plan?

I want to keep my current sim only plan?

1
Mohammed
iD Mobile Employee
1 year ago
S
Civilian
Stokie10Civilian
asked in Community Archive.
i need a puk code

I had 2 sims for 2 phones.I need a puk code for the other SIM card 

1
Mohammed
iD Mobile Employee
1 year ago
Donna1234
Civilian
Donna1234Civilian
asked in Community Archive.
returned phone to currys

I returned my phone to currys and paid £8 postage for special delivery as recommended but I haven’t received confirmation they have received the phone or paid the cash back, I don’t have any details to contact them 

1
Mohammed
iD Mobile Employee
1 year ago
S
Civilian
Sarunas1994Civilian
asked in Community Archive.
Proof of usage

Hi,Please could I request a proof of usage report for insurance as I am not having much luck on the live chat.Thanks

1
Mohammed
iD Mobile Employee
1 year ago
U
Civilian
UAS109Civilian
posted in Community Archive.
cleared and closed account with outstanding balance?

I cancelled the contract and received confirmation it was cleared on 11th January 2023 with no outstanding money due. On checking my credit history there is an unpaid £2 for the past 3 months. I have received no notification of this in letter or email and it is given a poor credit rating as it is unpaid. I have submitted photos to ID to prove who I am and then have to re-contact them tomorrow to start the whole explaining again. Another agent has hung up on me with no warning.  Considering the two accounts I have with ID mobile over their poor customer interactions. Could someone contact me to resolve this before I send a complaint? 

1
Kash
iD Mobile Employee
1 year ago
elky
Civilian
elkyCivilian
asked in Community Archive.
i pay monthly but never show any details on my account

 

1
Kash
iD Mobile Employee
1 year ago
mitts
Newbie
mittsNewbie
posted in Community Archive.
dont get the negativity

So I keep seeing people complaining about ID but I don't see why, I joined a month ago and have enjoyed a good service at a really good price, If you use common sense and put yourself out a little it really is a good network

1
Kash
iD Mobile Employee
1 year ago
Grace Dixon
Civilian
Grace DixonCivilian
posted in Community Archive.
Bill

Why has my bill go up?

1
Kash
iD Mobile Employee
1 year ago
Alison87
Civilian
Alison87Civilian
asked in Community Archive.
cant phone or text for 3 days straight

I am unable to call or text off both my phones. I have done live chat twice, reset my connection settings like I was advised. Changed the sim cards like I was told but they are still not working. Anybody have any idea?

1
Kash
iD Mobile Employee
1 year ago
B
Civilian
BigdaddybCivilian
posted in Community Archive.
data

Need data for holiday to Turkey 

1
Kash
iD Mobile Employee
1 year ago
L
Civilian
Laka dingdangCivilian
asked in Community Archive.
bshs su shs sh sha us sis

bshs su shs sh sha us sis

1
Kash
iD Mobile Employee
1 year ago
Tessa Black
Civilian
Tessa BlackCivilian
posted in Community Archive.
Now 4.20pm and No Emergency Alert

Before you ask, yes everything that should be switched on and operating on both mine and my husbands phone (also with ID) was on and operating.Neither of us received the Emergency Alert. It would appear that this could be a problem with the Three Network. So, people at ID, do not fob us off as Three is your chosen Network and it has failed miserably.Are you going to sort this out?  

1
P
Civilian
1 year ago
Toffee1963
Rookie
Toffee1963
asked in Community Archive.
Poor coverage.

Hello. I'm not very happy with the service I receive from you? I can't get a good signal in my area and my mobile phone is needed to connect to my emergency life line system. If the signal doesn't improve then I will need to find another company who can provide me with the service I need?

1
Kash
iD Mobile Employee
1 year ago
Julian James
Civilian
Julian JamesCivilian
asked in Community Archive.
NO RESPONSE FROM ID SUPPORT!

I posted the below on ID community 12 days ago.  “Hello, I need one of these for my insurance, however it seems impossible as I can not speak to anyone at ID…I have seen that som people have written similar things and have been contacted personally. The Insurance is looking for a Proof of usage document with the below info on it. Proof of usage document – A Proof of Usage must confirm the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number. Your network provider will be able to provide this, but please note a Proof of Usage is not an itemised bill.Thanks!”  I got a private message form ID Support asking for some more information and promising they would help me get the Proof of usage document. I replied straight away with all the info they asked for. I am yet to receive another message from them. It’s been almost 2 weeks….This is the worst phone company I have ever ever been with!

1
Kash
iD Mobile Employee
1 year ago
Terms & Conditions