Outstanding balance of 0.00 after paying bill, and not allowed to cancel For some odd reason, for a couple months. I think 4, the monthly 10 pounds stopped being payed or taken from my account. So a couple days ago, I payed 40 pounds to paycars who said this was for id. When I logged into my ID account, this was true it showed an outstanding balance of 0.00 and my bill returned to 10 pounds a month. But it is stuck on an outstanding balance 0.00 pounds. I payed a pound just to see if that was taken and if it would work, it did not. When we called the service line, I was told I had an outstanding balance of -1.00 pounds, so the payment was received. But still the same problem of outstanding balance of 0.00. I also received email from ID confirming my payment.This is really irritating me, because I was planning on upgrading my plan, but I can’t because I cannot set up a debit card, because of an outstanding balance of 0.00. I can’t even close the contract out of desperation. Help would be greatly appreciated.
