If you can’t use your mobile data on your phone, follow these steps to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Enable Mobile Data. It might seem obvious, but ensure Mobile Data is enabled in your settings. Open ‘Settings’. Tap ‘Mobile Service’. If you have 1 SIM or eSIM installed, ensure the ‘Mobile Data’ toggle is turned ON. If you have multiple SIMs or eSIMs, tap ‘Mobile Data’, then tap your iD Mobile SIM. ​Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t use your mobile d

Contents: What is Mobile Data? How is Mobile Data measured? How does iD Mobile calculate how much Mobile Data is used? How do I check my Mobile Data allowance? How can I control my Mobile Data usage? Which sites and apps don’t use up your data? Whether you’re streaming YouTube or scrolling through social media, you’ll be using data. But what is it, how do we measure it and what do you need to know? What is Mobile Data? Mobile data is what allows your phone to connect to the internet when you’re not connected to Wi-Fi. You can use it to browse the internet, download music or videos and run apps while you’re on the go. How is Mobile Data measured? Data is measured in kilobytes (KB), megabytes (MB), and gigabytes (GB). A byte is one unit of data, with 1,024 bytes equaling a kilobyte, 1,024 kilobytes equaling a megabyte, and 1,024 megabytes equaling a gigabyte. Data usage is tracked in KB, with both upstream (sending) and downstream (receiving) data contributing to your total usage. How do

Been with Id mobile since November and my mobile data has never worked, maybe had 3 days of decent service the whole time, i contacted Id mobile when i first got my phone about this issue but it was never escalated or resolved, which resulted in a formal complaint. Nearly a year on and my phone still doesn’t work without wifi connection. Any advice as i’m sick of paying £50 p/m for a phone that doesn’t work??!

Hello, I have 5g showing on my phone but I have no internet?

I have travelled to Rome and can't access my mobile data. International roaming is enabled in the id app but my phone won't let me turn on roaming. The option is greyed out.

5g was working fine untill today, my number from previous old supplier came through to ID but now my mobile data is off (checked settings and switched phone off) any ideas guys?

I am going to purchase a Mobile Wifi box for my Motorhome which data sim only package do you use from ID

I'm trying to use an iD Mobile sim in a TP Link M7350. I'm pretty certain that it worked when I set it up in the UK but now that I'm in France, it connects but won't allow any internet access. Any suggestions.

Could anybody advise from I D please? My mobile data has been renewed as from 10th April. States 28 days left. However, according to my mobile when I click the link for data left, it states 14 days?

I want to know how to increase my mobile data. I have 15GB of data but only 5GB of mobile data

Been using the same phone and sim for an over a year but in the last couple of weeks my mobile data just isn’t working. It’s showing as having full strength 4g but won’t load anything. The coverage says excellent coverage in my area too

I’m very just entered Netherlands and my phone is telling me roaming data used?

I need to speak to a tech support person as my phone is not connecting to WiFi, mobile data or Bluetooth intermittently.

I have unlimited data, but my data has not been working for the past 2 weeks. I’ve tried resetting data connection, I’ve checked the connection strength in my area and there are no issues. What can I do to fix this?

Hi :) I have joined iD mobile yesterday. It was very easy, number was transferred across no problem. .. But, my mobile data does not work. I've tried everything: restart phone, re-insert SIM, check my settings, APN, everything but still doesn't work . When I call someone it uses WiFi calling... Not the network. For example when I leave the house my phone won't allow me to make calls. It is showing full bars, but no connection. Please please help me if your can, I want to stay with iD but I need to solve this issue. Thank you

I can’t get on the internet with my mobile data.

My mobile data isn't working...Been excellent coverage around where I live for the last 4 years can't contact anyone so that's a waste off time..What do I do?

Why do I have in my mobile data section - 2 types= business and primary? When I ticked primary - I can’t make phone calls or use text. I recently switched to ID so new to it.

Over the past week my mobile data has stopped working. It's not a signal problem, it's not working at all. I've not changed and settings, and I've not changed my phone or plan. I've followed advice given to search for ID networks on my phone, but it is coming up woth network not found. I have an unlimited data plan. Any ideas?

Why is my mobile data not working, I have plenty of data and it is not a new sim card. Thanks

My latest bill was £68, normally £22 for the last 11 months, and my data usage is 97gb - normally 2gb. My phone as well if showing 2gb used. I and sure someone is hijacking my data. Last month my PAC code was hacked and I got a new SIM, so I suspect they have found a way to use my data. But I cannot reach id to ask for help. Live chat had a queue of 113 minutes all day and kept cutting out every time my screen went to screen saver. I have changed passwords, run play protection in the Google app store but can't seem to stop it. Help please, someone.

Been unable to use mobile data for 2 days now. Tried all the method possible but still no joy. Anyone else having the same problem?

Hi there. I have three id mobile logins under old system so that I could purchase data for my kids. Now I’m unable to access any of the accounts under the ‘new’ app. It isn’t accepting email-generated codes etc. Also I’m being charged twice every month for one of the accounts [and looking back, have been for the past 2 plus years]. Help!

I’ve just setting up my phone and I’m confused as to which setting I should use. What exactly are primary and travel? How do I use them?

Hi I am supposed to have unlimited data but my iPhone 14 will only connect using 3G. 4g is hopeless only shows one bar and nothing will load. 5g is few and far between. works perfectly on 3G but unfortunately I’m not able to manually select it so just have to wait for it to ‘kick in’. This can’t be right can it? regards John