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iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4738 Topics

Hollie Hampsay
Newbie
Hollie HampsayNewbie
posted in Ask a question.

new sim cards have no service

I have received my 2 new iPhones today with new SIM cards. I have just joined ID. Neither SIM card appears to be active, the both have no service and I am unable to use either phone. Please advise. thanks 

1
Kash
iD Mobile Employee
20 days ago
Gareth Hayter
Newbie
Gareth HayterNewbie
asked in Ask a question.

refer a friend currys voucher

Hi. I joined ID mobile about 3weeks ago, after a week or so. My wife wanted to change to ID mobile , so I used the link refer a friend. the both of us hasn’t received a curry’s voucher, how long does it take for them to come. thanks Gareth. 

1
Kash
iD Mobile Employee
20 days ago
G
Newbie
GazzManXNewbie
asked in Ask a question.

Can't create an account.

I can't register for an account because it says my details are wrong. It's my name and DOB, I actually know these things off by heart. 

7
Kash
iD Mobile Employee
20 days ago
Caz Ann
Newbie
Caz AnnNewbie
asked in Ask a question.

Stolen Phone

My phone was stolen, I rang id to inform them, they said they would send a replacement sim, how long does it take to receive a new sim? Thanks

1
Kash
iD Mobile Employee
20 days ago
H
Newbie
H84Newbie
asked in Ask a question.

PAC code transfer number

Hello I transferred from O2 to ID mobile on Saturday via currys store. I gave them the PAC code and was told I would be transferred over today. I put iD mobile sim card on my phone however my number has not transferred over.

1
Kash
iD Mobile Employee
21 days ago
H
Rookie
Hope-MarieRookie
asked in Ask a question.

App and Online

So online isn't letting me sign in, said they're sending me a text with a code - never sends. App updated to the new one so I said oh I'll try to log in... nope... not working either. Says error as soon as I enter my mobile number, last name and DOB. So can't access my account ever again! Thanks!  Oh also I'm autistic - and this whole situation has caused me to have a massive meltdown - this would have all been avoided if ID had just stuck with the same app and had not changed anything. Thanks for making this so much more difficult than it has to be. I'm so tired, stressed and fed up... I just want to check my account and now I cant ever do it.

1
Kash
iD Mobile Employee
21 days ago
Tracy Adamson
Newbie
Tracy AdamsonNewbie
posted in Ask a question.

how long does it take to switch mobile back on after paying bill

I was overdue paying my bill how long does it take to switch my mobile back on after payment is made 

1
Kash
iD Mobile Employee
21 days ago
J.farrell
Civilian
J.farrellCivilian
asked in Ask a question.

payment not being accepted

Hello, I am trying to make payment with my card via the app and it is not accepting my payment. It has before i dont know why all of a sudden its not.

1
Kash
iD Mobile Employee
21 days ago
Smiffypro
Newbie
SmiffyproNewbie
asked in Ask a question.

Former customer - request bills

Good morning all.I had an account which I closed a couple of years ago and wondered how I might be able to get historic bills to support me with a legal matter.Thanks for any help you give. 

5
Kash
iD Mobile Employee
21 days ago
Y
Newbie
yakzNewbie
asked in Ask a question.

Reactivate old number

basically my old contract ended and i got a new one however i havent been able to login onto my social media or my email accounts due to 2fa being on the old number, ive tried many ways to work around it but this is my last resort even after trying to log into my old iD account it was coming up with an error. i have proof of billing details and everything most likely needed however i have lost the actual sim card but i will continue to try find it. please get back to me asap as my email accounts are the most important to me!

4
Kash
iD Mobile Employee
21 days ago
C
Newbie
croslandNewbie
asked in Ask a question.

iD coverage v Three

iD uses the Three network, so why is the performance so much poorer on Id?My wife is with Three and gets excellent coverage at home. I am with iD and often have no signal, in exactly the same location. It’s really annoying when waiting for a login passcode, to have to move away from the computer and wander around to get a signal.Can it be the phones? Mine is a Moto G7 plus, wife’s is a Moto G10. Both support the same frequency bands, neither is 5G.

2
D
Rookie
21 days ago
Dave Matthews
Newbie
Dave MatthewsNewbie
asked in Ask a question.

New app

The new app won't work for me. It's stuck in a loop saying oops something went wrong every time I log in 😔. 

10
Dave Matthews
Newbie
22 days ago
B
Civilian
BonvinCivilian
asked in Ask a question.

Will 4G Coverage ever expand?

I’ve recently moved to iD Mobile. The mobile coverage is awful in my home and nearby streets. Unfortunately, the cancellation period is now over, so I’m stuck with it. With plans to remove 3G, will 4G coverage improve in time?

1
Nikhil P
iD Mobile Employee
22 days ago
S
Newbie
SergejusNewbie
asked in Ask a question.

Currys reward voucher

Hello I referred a friend and she has received her £15 currys voucher but I haven't. It's been over 6 months now since she has been been a iD mobile customer. Why I haven't received my voucher? 

3
Kash
iD Mobile Employee
22 days ago
A
Newbie
Andre071Newbie
asked in Ask a question.

Samsung promotions

Unfortunately my claims wasn't accepted because date on invoice was late.  I paid upfront for phone and sim deal 26.02.24 129£ with delivery 01.03.24.Invoice date shows 29.01.24 was accepted. Now from 01.03.24 same phone and deal with upfront 70£ sounds more better. Should I have chance to claim airbuds and smart tag 2 ? 

3
Kash
iD Mobile Employee
22 days ago
S
Newbie
SmoggyNewbie
asked in Ask a question.

xiaomi 14

Any indications that the Xiaomi 14 and 14 ultra will be coming into stock in April, I know ID have done Xiaomi flagships in the past. Due upgrade as of Monday and find present choices very underwhelming. As things stand probably going to be heading off to Vodafone for the OnePlus 12.  

1
Kash
iD Mobile Employee
22 days ago
E
Newbie
Erin1993Newbie
asked in Ask a question.

upgrade vs new contract

I have just gone to look at my upgrade options, £44 a month as an upgrade, but if I look as a new customer the exact same phone and package is coming up at £40 a month, why is this? No existing customer deals??

3
Kash
iD Mobile Employee
22 days ago
N
Newbie
nobbyNewbie
asked in Ask a question.

Need a replacement SIM but cant seem to do that through my account - advice?

Have lost phone (non ID) so need new ID sim to replace the one that was in it….Doesn’t seem to be a way to do this from my account, can you please advise?Thanks.

1
Kash
iD Mobile Employee
22 days ago
Bogdan Czajkowski
Newbie
Bogdan CzajkowskiNewbie
posted in Ask a question.

network

Hi im inn poland my networ is not working i can't make any call please help me thanks 

1
Kash
iD Mobile Employee
22 days ago
S
Newbie
Steph123451Newbie
asked in Ask a question.

selling phone

Can I sell my phone I have on contract to websites that offer cash for phones as I'm still continuing to pay the contract. 

3
Kash
iD Mobile Employee
23 days ago
Jodie Strain
Newbie
Jodie StrainNewbie
asked in Ask a question.

Trade in

I've not received anything no emails nothing I sent my phone on the 8th of March. Had people say there look into it but yet again nothing.And I'm suppose to be getting the bonus to what's the betting they dont that right too Getting really angry now 

1
Kash
iD Mobile Employee
23 days ago
SEW0321
Newbie
SEW0321Newbie
asked in Ask a question.

uisng an esim card

Can I buy an eSIM card with ID mobile? 

1
Nikhil P
iD Mobile Employee
24 days ago
L
Newbie
LealylooNewbie
asked in Ask a question.

direct debit charges

My partner and I both signed up to iD at the same time and there have been 3 payments taken from our account not 2! How do we cancel the right one or do we just cancel all 3?

1
Craig Boss O'connor
Newbie
24 days ago
Matthew Brookes
Newbie
Matthew BrookesNewbie
posted in Ask a question.

possible upgrade

Afternoon,  I have recently decided to end my contract with the intention to go SIM only. However, I've seen the Google pixel 5 deal at 24.99 per month with a 100 pound gift card for new customers. I was wondering what that would look like as an upgrade? As ideally I'd like to keep my existing number. I fully appreciate going SIM only means I'll have a new number.

1
Lauren
iD Mobile Employee
26 days ago
Tom Rance
Newbie
Tom RanceNewbie
asked in Ask a question.

sim not working

I received my sim and phone yesterday, all was working, not working now. Have done everything the page suggests, turn off clean and reinsert etc.  Please advise

1
Lauren
iD Mobile Employee
26 days ago
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