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I want to buy a SIM for a 5G router I use. Ideally I want this to be on the same account as my existing phone SIM so that I can see both plans in the ID Mobile app. Can this be done? If so, how do I do it? There doesn’t seem to be a purchase extra SIM from within my account and the sales website wants to do credit checks etc, so appears to be creating an entirely new account rather than adding a SIM to an existing account.

I’ve got my order number and it says being processed but no other information given do I just wait? Has the order gone through? Is it coming and when? How long will it take to process as delivery is said to be next day

Customer service,Out of contract,still being billed 26.96 pounds month.How do I go about cancelling the direct debit and keep my number.

Hi, I just order a e-sim from you, and how long it's gonna take to run on my old number I have a PAC code??

My bill is wrong

I would like to end my contract .it's my last month and I dont want to upgrade

I ordered 1 iPhone 16 pro max yesterday and I got the order number but it refreshed so I redid the order and got a different order number now how do I cancel 1 because I think I ordered 2 now?

Hi, if I change my monthly plan to a cheaper one does that mean I can’t upgrade when I was going to in September? does this put me back to another 24 months contract to pay? thanks

I am completely inundated being spam (phishing) group text messages - multiple texts per hour and through the night. The majority are fake Salik payment reminders and appear to come from UK mobile numbers. There are also fake texts in Hungarian from Yettel appearing more recently. Screenshot below from a X user reporting the same issue to Vodafone. This all began last Thursday 15/05 and appears to coincide with the M&S data breach. I leave all the groups and report to spam but they continue to arrive thick and fast. Is there anything the network can do to assist please?

I am completely inundated being spam (phishing) group text messages - multiple texts per hour and through the night. The majority are fake Salik payment reminders and appear to come from UK mobile numbers. There are also fake texts in Hungarian from Yettel appearing more recently. Screenshot below from a X user reporting the same issue to Vodafone. This all began last Thursday 15/05 and appears to coincide with the M&S data breach. I leave all the groups and report to spam but they continue to arrive thick and fast. Is there anything the network can do to assist please?

Hi, no one really has a legitimate reason to call my mobile so it spends most of its time on silent so I’m not bombarded with constant email notifications etc. For the last couple of months now, once or twice a week, I’ll have a missed call from a mobile number. I call the number back, and the person on the other end has no idea who I am, and even claim they have no record of calling me. The people on the other end of the phone always sound like they’re from the UK (like me) and are always as 100% confused as me. I have had this same mobile number for the last 20+ years. So it’s not like I’ve inherited an old popular number. It’s only happened since I upgraded to my new Honor Magic 7 Pro, but I can’t see how the model of phone has anything to do with it. Does anyone have any theories on what could be happening? Once or twice an I’d put it down to a misdial, but it’s happening more and more frequently. I’m going to leave my phone off silent and try and catch the next one and grill them on where they got my number!!

hi im trying to change my number over from id to id but it won't let me. when i bough the phone from the id web site. it said i could keep my old number. if its not possible to to it then id like to speak with some please..

I am going to purchase a Mobile Wifi box for my Motorhome which data sim only package do you use from ID

When i attempt to send a text it takes ages and reports to not being delivered although some get through really frustrating -

Hello! I would like to cancel this contract because I already have one and I made it by mistake.

Hi! I'm currently with talkmobile with about 8 months left on my contract, unfortunately I have lost my phone recently and I want to get a phone on contract with ID. My question is: can port my number after my current contract finishes in January so I could pay off remaining balance in monthly instalments or do I have to port my number as soon as I get the new phone meaning I'll have to pay for what's left on my current contract upright?

Just put my new SIM into my new phone. Nothing has happened. I have joined the idcommunity and they are trying to send me a code number to my new phone. I can't get the text number until SIM is activated. Please advise

Hi I switched from 3 to ID mobile a couple months ago and have a couple issues - I wondered if anyone else has had the same. The first is that there seems to be an issue with my normal text messages (not WhatsApp). If I try to send one it says message could not be delivered but in fact it seems like that are getting to the person so I don’t know why it says they arent. Also I tested by texting my wife and for some reason it arrives under a different phone number (I think it is the one ID Mobile gave me, but I brought my old number across from 3). The second is a concern over data usage. When I log in to the ID mobile app it says 85.5GB / 50GB which suggests to me my limit is 50GB but somehow I’ve used an extra 35.5GB? Which presumably I’ll be charged for?! Thanks!

How do I claim my free Fitbit charge 6? The link on the claims page does not work. Says "page not found"

Hi, it's been over a week and I've had no contact regarding my esim request... How do I get an update... Or how do I request again because it doesn't give me the option Thanks for any help

Hi there!! I have some issue with transferring my old number to id mobile Jo

Hi I’ve just purchased a new sim it offered me an Amazon to the Value of £50 why is it not offering me it now I’ve signed up?

hi if i keep my phone number move to id mobile,what can i get?i want limit call and message,30gb data,£6/m,can i get rhat?thanks

I can’t make calls

Hello, my partner applied for a new phone today, he got the following email, does this mean he’s been accepted and the handset will be dispatched? “ The wait is almost over - your order has now been processed! You'll receive an email once your order has been dispatched. Your delivery method may vary based on what you purchased. To find out who will be delivering your order, visit our delivery page. Thanks for shopping with iD Mobile! Kind Regards, The iD Mobile Team”