Getting Started.

I have the same email address for 2 ID mobile accounts/phone numbers, I added both numbers to the one account. Now one of the numbers has been removed from the account, I can only re add it with a verification text to that number which is not possible. I am abroad and I was advised by ID mobile that they have roaming in this country, which they do not. I am now unable to access my account and need to somehow get PAC numbers for both of my phone numbers under the same account as I need to transfer to a company who is able to provide roaming in our current destination for business purposes. I hope that makes sense? Any help would be much appreciated.

How do I find my sim pin

I am unable to access my account and view my bills when I put in my phone number email and date of birth it says the details do not match my account, I need to access my bills so that I can invoice my clients this is very frustrating I have always accessed before

I have 3 phone on my account, 1 mine and the other 2 are my daughters. As they older now I want them to have own account and bank details. can this be done?

Hi, can i use roaming in Ukraine now? I am currently in Ukraine. Could you please let me to know if i can use my data as if I was back in the UK. Calls and texts are free from and in Ukraine now?

Bit of a weird one, so it completely slipped my mind that I was ready for an upgrade 10 months ago, I got an email telling me but I’m guilty of not clicking onto it and reading, so I didn’t change my plan to sim only or upgrade, so therefore I’ve been paying the full package (as if I’m still paying for the phone rather than just the sim) for the past 10 months. Do I have a leg to stand on for a refund?

I am having trouble receiving and making calls. WhatsApp is fine, iMessages are fine but if someone calls me it’s calling at their end but nothing at mine. Not even a missed call notification. When I try to ring out, nothing, no ring or anything. I have had the phone for a year so not a new phone or sim

Can you help me. As I can’t seem to transfer my original number from Sky which I have tried 3 times with a PAC code every time I then get a text saying it will transfer on x day and then never does. what should I do now? many thanks

Hi. When I click the link for the Apple Music offer I get a 'UID missing' error. Can you send a new link or code out to me please. Ta.

I upgraded my SIM-only contact today and also I got this iD Mobile promotion(s): £50 Gift Card. But no idea how to claim it?

Hi I have a new 2 year contract that works fine in England but on roaming in Spain I have not received Rate Advice and cannot receive calls(from home) . Roaming is turned on on my Apple SE 13 and on the app and portal I’ve reset network services. Booted my phone. Used all the network providers that are in the ID lists. Changed settings for 4G and 5G . My husbands phone also on ID roams fine I swapped sims with husband but neither phone would receive calls …. Confusing. I spent a long time on 3 x chats to live chat who encouraged me to repeat all the above tests Three months ago we were staying in the same house with the end of my ee contract and the ee roaming was fine

I have bought ID sim card. I sent my pac code to save my old number. I'm having problems with the number as the ID number is showing up and not my old number when I send messages and calling . I received a text saying everything had been moved over 5days ago.

i just signed up for an id mobile 24 month contract with an iphone 13 but i cant get on with phone and was wonder if I can change to a samsung phone?

I like to have a personalised voicemail call answer message, so my customers know when I am and am not available. Nearly every month, this resets itself back to the standard ‘Sorry ##### can’t take your call’. Is there a reason why this happens as it’s not helpful, as I don’t know it’s changed unless someone tells me. Thanks.

Hi I have lost my SIM card and I don’t know my phone number can you help please

my name is Joseph Wolfe and I have been trying for the last two years to get into my IRS account. I’ve gotten letters in the IRS and they want me to log into my account and do things I need to do in there, but I cannot someone fraudulently set this account up. This ID got me account up to begin with. I’ve been over this with you and over this with you and over this with you. I need this fixed so I can get into my IRS account. This is my account it is not the person that originally set it up

Hello I have referred two/three people can you advise where and how the rewards work? How does it appear? Is it discount on your account?

I transferred over my old number onto my new sim but seems it comes up with the original number that came with the sim sometimes for other people? Also I can not send text messages?

Hi, Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem!

Hi I lost my simcard which I used its number to registered for some aacounts and application so I need to change those number , in order to do that I need an OTP which only appears on my lost simcard any help

The phone or sim Id bought from Eid Mobile was stolen.Now what do I do

Please can i have an email address to discuss the below. Our company, New Era Fuels, is looking for a new mobile provider. We are currently in contract with another provider till September 2025 but are wanting to move away from them. We require a large amount of licenses, handsets, we currently use a software called 3CX for our work handsets in the office, is this something you provide? Please can someone contact me via my email address (Information Removed) Thank you.

I upgraded my sim to a 24 month contract sim with ID Mobile and there was a £50 gift card offered but I can't get any help with this. I assumed it was with Curry's but both ID Mobile & Curry's live chat are blaming each other and not offering any help with this!

I am considering upgrading from iPhone 14 to Samsung Galaxy A55. Is this a wise move or folly?

Hi, just today I’ve started to have problems with WiFi calling. Never had issues before. I can’t make calls unless I turn off the WiFi. I’ve always made WiFi calls. What is happening? Regards Silvia